We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software Developers

Alldata

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We tried to cancel our program in August. The company said that they have no record of it. When they auto debited our credit card the next month, we called again. Said that it would take 30 days from the day that we canceled it. It was billed again in Oct, and when we talked with them then, they said that it had been canceled. No bills for Nov and Dec. Then another bill for ********** said tough luck that they could do nothing, but could cancel for Feb. Since it was a sales person, I decided to reach out to billing. They informed me that it had NEVER been canceled, and that the notes agreed that we had canceled it in Sept, but that sales person called back and decided to give us months free. We were not even told that. We was told that it WAS canceled. So it was charged again in Jan. I was informed that it was scheduled to be cancel Feb 2. However, it should have been canceled in Aug and charged for part of Sept. They are crooks!!!! All of this was done on the phone so no documentation.

  • Initial Complaint

    Date:11/24/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for service hoping to get blueprints and informatics on a vehicle. The information provided for my specific vehicle was incredibly limited and therefor was of no use to me. I have not been given a refund or even a response. Will be calling my credit card company to reverse transaction.

    Business Response

    Date: 11/29/2022

    We apologize for the limited information provided for your specific vehicle. We have canceled the subscription and refunded the customer.

  • Initial Complaint

    Date:08/31/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Software product was not as described and sold. Time and productivity is wasted. Not user friendly. **************** rarely available. No money back guarantee and locked into a contract that offers no satisfaction. Multiple issues with software and data entry. Hardware received is not functioning as described. Company cannot provide answers to ongoing issues. Now we are required to buy a new pc to run software that isnt working with our shop application??? We asked for money back and return of hardware, but All **** reminded us of an unbreakable contract due to customer dissatisfaction. We have made many attempts to come to an agreeable resolution, but they refuse to listen to our many complaints and reports of software inadequacies. This company is a SCAM and will be reported to the state BAR, CFPB, and State Attorney General. Shame on ALLDATA for scamming the small business owners.

Alldata is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.