Complaints

This profile includes complaints for Fast Action Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fast Action Pest Control

  10535 E Stockton Blvd Ste E Elk Grove, CA 95624-9758

  
• 

  Fast Action Pest Control

  PO Box 2682 Elk Grove, CA 95759-2682

  
• 

  Fast Action Pest Control

  10535 E Stockton Blvd Ste E Elk Grove, CA 95624-9758

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/31/25, a salesperson from Past Action Pest Control came to my home and offered their pest control service. I was told the cost would be $30 per month, and when I specifically asked if there would be any cancellation fees, the representative clearly stated that there were none. Based on this information, I agreed to sign up for the service.However, after reviewing the actual charges and documentation, I discovered that the monthly fee was actually $89, not $30 as quoted. When I attempted to cancel the service after realizing the misinformation, I was told I would have to pay a $100 cancellation feedespite the salespersons earlier assurance that there was no such fee.I believe this was a deliberate misrepresentation intended to secure my signature under false terms. I would not have agreed to the service had I been given accurate information.This conduct appears to violate Californias consumer protection laws, specifically those prohibiting unfair, deceptive, or fraudulent business practices.Also, I told them if they still havent received my check for the $30 of the one month they sprayed I will gladly call with my card information to pay that but I dont agree I should be responsible for a $100 cancellation fee when I was deceived.

  

  Business Response

  Date: 05/07/2025

  You initially received a discounted first service for $30 and were enrolled in a bimonthly service plan at $89 per visit. As an option, we do offer monthly billing, which splits the service cost into smaller, manageable payments.
  At the time of enrollment, we provided a copy of the service agreement along with a welcome letter. These documents outline the services included, pricing details, and important terms such as the cancellation policy and associated fees if services are terminated within the first year.
  Our goal is always transparencywe want every customer to fully understand what theyre signing up for to avoid any confusion or dissatisfaction. For your reference, weve attached the signed agreement and a screenshot confirming the welcome letter was opened and viewed.
  As of now, there is an outstanding balance on your account. This includes the initial service fee, which was not paid, and a cancellation fee as outlined in the agreement.

  Customer Answer

  Date: 05/08/2025

  I am rejecting this response because:

  Thank you for your response. However, I must firmly reiterate that I was deceived into signing up for this service under false pretenses by your door-to-door salesman.
  I was verbally told the service would cost $30 per month and that I could cancel at any time without penalty. That is the only reason I agreed to sign up. The salesman did not mention any bimonthly pricing, nor did he disclose a cancellation fee. I was never shown the full terms or a contract at the time of signingnot even told I would be emailed a copy later.
  Your claim that the welcome letter was viewed does not prove I was aware of or consented to the true terms and I also NEVER opened the email. I will attach a screenshot of it being unopened on my end. The only email I opened was the one shown in the screenshot.  A customer cannot review a contract after signing it and be expected to bear full responsibility. Thats the definition of deceptive and unethical sales tactics. I was not handed any type of papers. 
  Additionally, I attempted to resolve this in good faith by trying to make payment with a check twice in person over two consecutive days. I also mailed the check, which should be arriving shortly. Ive made it clear that Im not avoiding payment, but rather disputing the unethical way your services were sold.
  My complaint is not just about the cancellation feeit's about how I was misled into signing a contract I did not understand due to intentional misrepresentation by your salesperson. The contract should be considered invalid based on fraudulent inducement.
  I respectfully request that you waive the cancellation fee and accept payment for the discounted $30 first visit only. I will consider the matter resolved if this is done. Otherwise, I will be escalating this to the ***************;Department of Consumer Affairs and the Attorney Generals Office, and I will continue sharing my experience publicly to warn others.

  
  

  

  Business Response

  Date: 05/12/2025

  Thank you for reaching out and sharing your concerns. We want to start by saying that we never want any customer to feel deceived or misled. Transparency and integrity are values we take seriously, which is why we make every effort to clearly present and verify the terms of our service agreements.
  In this case, we have a signed agreement on file that outlines the pricing structure, the length of the contract, and the applicable cancellation fee. Additionally, our records show that the welcome letterwhich contains a summary of these detailswas opened and viewed.
  To clarify, we do not offer a $30 one-time service without a signed 12-month agreement. Our standard price for a one-time service without a contract is $365. The discounted monthly rate is offered specifically for customers who commit to a full year of service.
  That said, we understand that there may have been some confusion during the sales process. While we stand by the documentation we have, we also value your satisfaction and are willing to meet you halfway as a gesture of good faith.
  We are willing to waive half of the cancellation fee, reducing it to $50, in addition to the $30 service visit charge. This would bring your total balance to $80. We believe this is a fair and reasonable resolution, especially considering that we are relying on your version of the events in good faith.
  Please let us know if youre willing to accept this offer so we can update your account accordingly and bring this matter to a close.

  Customer Answer

  Date: 05/14/2025

   
  Thank you for your response. While I appreciate the offer to reduce the cancellation fee, I want to be clear that I do not agree with the way this situation has been handled.
  I was misled at the point of sale, despite asking multiple times about the terms, and I was assured there was no cancellation fee and that the service was $30 a month. I was never shown or made aware of a full contract before signing, and the welcome letter was never openedyour own CRM system shows it as delivered, not opened, which supports that.
  That said, I feel like I have no real choice in the matter. I have always maintained a clean record and do not want this to be sent to collections. So, I will pay the $80 as offered, but it is under protest and does not reflect my agreement with the charges or how I was misled into this situation.
  I will consider this matter closed after payment is processed, but I hope the company genuinely reflects on this experience and works to prevent similar situations from happening to future customers.
  
  
  

• Initial Complaint

  Date:01/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last spring (2024) a young woman with an ipad came to my door and offered my a "deal" with her company for a $40 first time pest control service. i accepted the trial offer and initialed the ipad. I asked for a receipt or a copy of the agreement and she said no everything was on the ipad and was fine and left. I was not told that I was entering into a 12-month contract with Fast Action Pest Control with a $100 cancelation fee.WHAT KIND OF COMPANY CHARGES YOU TO CANCEL THEIR SERVICE!PLEASE tell them to stop harassing me for the $100. I am a retired widow and $100 is a lot of money to me. 

  

  Business Response

  Date: 01/09/2025

  The Customer signed up for a year agreement with the ************* being discounted due to agreeing for a year service. We sent out a copy of the agreement and a welcome letter Documents will be attached. This explains in detail of what the customer signed up for before we rendered a ********** shows in our system that the documents have been opened and viewed. We completed the first service on 5/22/24 at $49 returned on 6/21/24, 8/20/24 and 10/29/24 for the regular service frequency per the agreement. We also come out on 9/3/24 and provided a free service per her agreement. This customer still has three service per her agreement this is why we have added $100 early cancelation fee. 

  Customer Answer

  Date: 01/13/2025

  I am rejecting this response because:

  The young woman that solicited this agreement came to my door with only an ****/tablet.

  She NEVER MENTIONED a $100 early termination fee if i canceled before one year of service.

  I would love to provide an attachment but since i asked her for a receipt after signing/initialing her tablet she said simply "oh, it's all right here" pointing to her tablet.

  I consider this a fraudulent business practice.  

  by the barely legible signature on the paperwork provided MUCH later I can tell that the **** was the only contract i saw that day and there was (once again) no mention of a $100 cancelation penalty.

   

   

   

  
  

  

  Business Response

  Date: 01/14/2025

  Attached is a screenshot of the customer's account, with the relevant section highlighted in yellow. This indicates that the welcome letter was received and opened twice the day before we provided service. In our previous response, we included the welcome letter, which clearly outlines the cancellation fee if the year is not completed. I have reattached the documents for your review
  

  Customer Answer

  Date: 01/15/2025

  I am rejecting this response because:

  At the time i Signed the ipad i was not informed of th!!!e $100 cancelation fee.

  that information was EMAILED AFTER THE FACT!!!!!

  I ASKED FOR A RECEIPT at the time i signed and she said "it;s all here on the ipad"

  
  

• Initial Complaint

  Date:07/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Action Pest Control was in my neighborhood in May and talked me into signing up with them. I was told that I could cancel at any time, that it was a quarterly service, and when they came they would leave a notice on the door. I paid with my credit card for the first quarter and they asked if my card could be kept on file. I said no. I did not initial for the card to be kept. I was billed $119 on May 4, 2024. I noticed in my bank account another charge for $119 on June 29, 2024. I called Fast Action and asked about it. They said it was the quarterly payment. I did not give it to them and asked how they got it. They said my card was on file. I said that I never authorized that and could they send me a copy of what I had signed. They sent a copy of a contract I had with them in 2018. Not the current one. I also wanted to know why another charge so soon. They came up with an answer about the first one being for the initial treatment and this was for a second treatment that started the quarterly. I asked when they had come. They gave me a date which I said I was home and did not see them and why had they not left a tag on my door. They said that they did not always do that. I saw no evidence of them having been there. I said I wanted to cancel the service. They said there would be a fee of $100. I cancelled anyway. In conclusion I was never given paperwork at my door and did not know about the cancellation fee until they sent me a copy of the paperwork in the mail. I was never told about this fee when the man at the door sold this to me. He only said I could cancel at any time. I can send you or will attach a copy of this paperwork that does mention the $100 fee and also has been signed by someone who tried to sign for me but could not even spell my name and there is no initials by the authorization. I would like a refund of $219. I will attach the contracts, one old one in 2018 and supposedly the current one and charges.

  

  Business Response

  Date: 07/25/2024

  Attached are the two contracts one from 2018 and the other from 2024. Both states its a one year agreement and both states there is a cancel fee if the year is not completed. I also attached the welcome letter that was emailed to our client that goes over services. price and frequency. The customer took three services back in 2018 and canceled and we waived the fee.  she only took two services this time and expects the same. at this time we will not be refunding any form of payment due to the fact this customer knew our policy and was made perfectly clear of the cancel fee twice.

  Customer Answer

  Date: 07/29/2024

  I am rejecting this response because:   I did not even remember that I had hired them in 2018.   If I had, I never would have done so again.    As I stated in my complaint, they came to my door and gave me no paperwork as my copy.  I got the paperwork after I asked to have it send it to me.  They sent me the paperwork initially on my computer and that is when I received the contract for 2018.   I did not receive the contract for 2024 until I called back.  I agree the fee information is in the contract but like I said, I asked the man if I could cancel at any time and he said yes and did not mention any fee.  My bad.   I did not ask to see a contract.   I took his word for it and he said the contract could be sent to me.  He left out the fee for early cancellation.   Secondly they only provided service one time and charged me for twice.  They also told me they would repeat the service if you are not satisfied and obviously I was not because I did not even know that they were there but at no time did they come back.   They said I initialed the statement about keeping my card on file.   You can see on every contract that I did not initial anything.   They circled the initials that were typed in.  I signed one paper at my front door and I still do not have that paper.  
  

  

  Business Response

  Date: 07/30/2024

  We came on and completed the initial service on 5/3/24. we came back out on 6/28/24 for the first regular service. our gps confirms we were at her  location .On the contract it clearly shows that she signed the agreement and that she authorized auto payments after each service.  I agree that the cancel fee should not of been charged  with out consent. I  can reverse that charge but the amount will still be do Since I don't know what was said at the location but I do know our policy and what was sent to her to confirm details before we rendered a service. .

  Customer Answer

  Date: 08/12/2024

  I am rejecting this response because:
  You have been no help.   You can see by the documents provided that I received no copies of any document as they were old documents from 6 years ago.   There gps will show they were in my neighborhood as they have a customer next door to me.  They were not here for the second visit  because they called to let me know that I was not home to let them in the back yard.   I was home.  I never initialed the ok to keep my card on file.   I would like to see where I initialed it.  And they never told me ever that there was a cancellation fee.  I will see them in court.
  

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with RADIUS GLOBAL SOLUTION. I do not have a contract with FAST ACTION PEST CONTROL. Also, they did not provide me with the request of contract.

  

  Business Response

  Date: 07/12/2024

  Attached is the customers corresponded with us. it states they did have service and even scheduled the services with our office.

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company Fast Action Pest Control has committed wire fraud in billing me for services that were never rendered. In fact, the company (employee supervisor named *****) claims that their service technician came into the property and provided a front yard service because the gates to the property were locked. The gates are always locked, the company knew this and also knew that they must call in advance to schedule visits as I am legally blind and physically disabled. In the first month the company did in fact call first and setup an appointment but since that time the company never once called to schedule a visit in advance as promised. The company also claimed that I signed a contract yet I am legally blind and I categorically deny signing anything. This company has invoiced me over the internet and via US Mail for services that were never rendered on days that there was no one home to grant ****** to my property. Under ******** and US Federal Statutes the companys actions constitute Wire Fraud. Ive called and texted the company many times to no avail! As I have ascertained, this company has also done this to other customers as evidenced by other Better Business Bureau Complaints. Today I am filing complaints for wire fraud with the Attorney General of the ******************* and the ************************ for said criminal wire fraud acts. The owner of the company ******************* has blatantly refused to answer to these allegations, he wont ************* or get on the phone when I call his company, he is avoiding me which is a miscalculation on his part because I am not the kind of person that will willingly be the victim of his illegal wire fraud operation without contacting every agency that has jurisdiction over his business and his business licenses. This company currently has a 1.8 out of 5 rating with the Better Business Bureau, which will soon be even lower.

  

  Business Response

  Date: 02/21/2024

  I am writing in response to your recent complaint regarding billing practices allegedly carried out by Fast Action Pest Control. Firstly, please accept my sincerest apologies for any inconvenience or distress caused by this situation. I understand the gravity of your concerns and assure you that we take them very seriously.
  

  Upon receipt of your complaint, we immediately initiated an internal investigation to ascertain the validity of your claims. While we are still in the process of gathering information, I want to assure you that we do not condone any form of fraudulent activity within our company And the service fee for the partial service as been refunded.
  In regards to the scheduling of appointments, I understand your frustration with the lack of communication. We aim to provide excellent service to all of our customers, regardless of any personal circumstances. It is clear that in this instance, our communication fell short of expectations, and for that, I sincerely apologize.
  

  Regarding the alleged contract signing, I want to assure you that we would never knowingly engage in any activity that could be perceived as taking advantage of a customer's situation. We will thoroughly investigate the documentation pertaining to your account to understand how this misunderstanding may have occurred.
  

  As for your attempts to contact our company and the lack of response, I am deeply sorry for any inconvenience caused. It is never our intention to avoid communication with our customers, and I will personally ensure that your concerns are addressed promptly. 
  

  I want to assure you that we are fully committed to resolving this matter to your satisfaction. We value your business and take pride in providing exceptional service to our customers. Please be assured that we will cooperate fully with any investigations carried out by the relevant authorities.
  

  Once again, I apologize for any distress this situation has caused you. Please do not hesitate to contact our office if you have any further questions or concerns.

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rodent in attic detected in November and hired Fast Action to perform exclusion work on Dec 1st to seal off entry points. Since then, I am still seeing rodent activity on camera in the attic. Fast action was notified over the last week to complain that there is still rats and it is chewing on ducts. They scheduled a return for exclusion on Dec 28th. The traps placed by FastAction have been ineffective and I have had to purchase my own traps at the store and have caught 5 rats. On Dec 19th I had an inspection done by another pest company who took pictures of the exclusion work done by Fastaction and discovered poor sealing of entry points and multiple missed entry points. The second pest company can return first thing tomorrow to correct and properly seal off my home as well as trap the rats remaining in my attic. FastAction is delaying to send out a inspector to ***** the work their guys did out till Dec 28th and correction is needed ASAP before the rats chew through the ducts and do more damage. This is also a health hazard and has been expressed to FastAction. Refund is being requested to pay the second company to correct FastActions work.

  

  Business Response

  Date: 12/20/2023

  On November 7th, one of our inspectors came out to this customer's home and performed an inspection. We quoted the customer $923 to perform the exclusion work. The work entailed sealing off 10 eave vents/gaps, 5 roof transitions (and gaps in siding in transitions) and brick/eave gaps around frontside of home. Baiting and trapping was also done in the attic. The work was completed on December 1st. Customer called on December 18th and was unhappy with the black foam, so our office scheduled the exclusion team to return December 28th to replace the black foam with mortar instead. Customer then called again on December 19th since she had a contractor out to take pictures and was unhappy with the work done, requested a refund for all of the work. Let her know that we would need to have a manager out to take a look at the work before offering a refund. We scheduled the manager and inspector out on December 20th to check the work so we can go about next steps.

  Customer Answer

  Date: 12/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:11/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got rat work completed and paid Fast Action lots of money. They came out multiple times but NEVER fully fixed the problem. We had a second company come out and you can clearly see where fast Action completely ignored filling in openings. they would do work and then not complete the gaps right next to the work they did. They literally milked us for everything, by not actually fixing the problem. We had to pay another company to complete the work we had paid Fast Action to do, that they simply didn't seem to have the capability of finishing after going out to the property many many times.

  

  Business Response

  Date: 11/08/2023

  Customer originally contacted us to come out 10/19/2022 for rodent concerns. We sent over a proposal of what needed to be completed. She scheduled the work to be done 12/20/22 and we did not hear back from this customer until 8/21/23. We understand Rodent will try to get into a home through the same areas so we gave this customer a 6 month warranty.  Even though she contacted us after the warranty  expired we honored our work and went back out and fix access point at no charge. We recommended that the customer contact a roofer for areas we are unable to fix and remove branched from the roof. per her attached estimate the company is only offering a 3 month warranty .for areas that ar **** even from our estimate. rodent will do what ever they can to get into a home which includes making new entry point. No refund will be given for work rendered.

  Customer Answer

  Date: 11/09/2023

  I am rejecting this response because: What are you talking about!? Where in your proposal does it say 3 months? Also you COMPLETED THE WORK in October 2022. We called several times with more rat issues and you came out multiple times. ALL OF THE POINTS that you did not fill were already there! THey were gaps in the wood the same as the gaps you filled. I don't know who wrote this response to me, but it is 100% false. Again, not one thing you attached states a 3 month warranty and you attempted to do the work in October 2022. The other company that FINISHED the work you never completed was above and beyond astounded at the poor job you did. Had you actually filled in all the obvious gaps, the problem would have ended long ago. Instead you didn't do a good job and it caused more damage to our property. 
  

  

  Business Response

  Date: 11/09/2023

  Per or previous response the Proposal The customer provided from another company only offered 3 months warranty. Our company offered a 6 month. We still honored our warranty even after it was expired. We also had an scheduled appointment on 10/27/23 for our Supervisor and lead exclusion tech to inspect the location and fix any work that needed to be done and customer was a no show. As a company we went above and beyond to make it rite with this customer even though the work requested was not from the original bid. We are still willing to work with customer to repair any work that needs to be done with in reason.

  Customer Answer

  Date: 11/10/2023

  I am rejecting this response because: We have a ONE YEAR warranty with the new company. And what does the other companies warranty have to do with the terrible job your company did? We NEEDED to get it completed CORRECTLY after your MANY attempts and the many calls. At what point would YOU move on to a company that would actually get the work done. If you knew what you were doing and did it correctly in the first place, we would NOT be going back and forth like this. How is it that a tech from this company saw all the gaps you missed but on the many times you came out you didn't see the same gaps. I have ZERO faith in your company after this issue has been going on for over a year now. 

  I have attached the entire new contract. We signed up for their service which provides a 1 year warranty. Funny, we had TWO houses that got pest service through your company, yet your warranty was only 6 months. Why would we stick with a company that A) cannot eradicate the rodents B) provides a worse warranty when we are getting two houses serviced by you. 

  I find your response unprofessional.

  
  

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This firm had been providing pest-spraying services at my residence every 3 months. On approximately August 7th, they showed up for spraying, and I mailed them the payment as I had done for the past two years. However, a week later they reached out to me and alleged that I owed them an additional $9.99, saying they are increasing their prices. This $9.99 was in addition to the normal price. I advised them that I was never notified of the price increase until after the service, and that I did not think that was right. They advised the price change would have been communicated on a mailed invoice, which I advised I never received. I told them I had never received any mail or even email from their company -- nothing in writing at any point. I requested they cancel my service over this, as I know it is illegal to not notify the customer of change in price prior to the service. However, as of today, they are still calling me multiple times a week and leaving messages for the $9.99 fee, and sending me almost daily text messages very early in the morning (for example, 6:06 AM). I called them back today and they advised they have turned me over to collection service -- over less than $10, for an increase in price that they never communicated to me. I feel this company is harrassing me and breaking the law by changing the prices on peole without proper warning or any notification at all.

  

  Business Response

  Date: 10/02/2023

  Good afternoon,

  Due to the rising cost todo business' in ********** we had to do a price increase that started in May of 2023. We started to Notify all our customer on their service notifications that are emailed to them once the service is completed.  the notice has been being sent out Since October of 2022 to ensure that our customer had the  proper amount of time to budget the increase or reach out to our office with any questions. Our system sends out late notices once a service payment is 30days past due. the client has been taken off this notice and the $10 past due has been waived by our office manager and account has been closed per the customers request on 09/29/23.

• Initial Complaint

  Date:07/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on June 9, 2022, I told the service tech from Fast Action Control that I had ants around the house and I would like him to spray them. The service I requested was within the regular service which they charged $85.00 including list of the services including roaches, ants and spiders etc. The tech arrived at 8:35 am and when I tried to check outside around 9:00 am, he was gone and left the **** - the one I just downloaded here on the door. I walked around the house and found ants were crawling along the garage door area. I taped the video and sent to Fast Action Pest Control and they told me it was normal that after their services, ants were crawling around the house and their usual service time is only 20 min so the 25 min spent at my property was actually longer than what they usually performed. I went to homedepot to get the hotshot to spray on the garage door area and finally the ants were all gone. I had used other pest control companies before and none of them was like Fast Pest Control Action who is ripping customers off by not performing what needed to be done based on what they stated. They need to be more ethical and responsible instead of ripping consumers off. I could not read what they did on the service note and i did not see what they did on what they claimed. I told them I would not pay $85.00 for such a rip off service - ants were still crawling around the house.

  

  Business Response

  Date: 07/13/2022

  Hello,

   

  I do apologize but im afraid you have the wrong company. This complaint was assigned to Active Pest Control in *******.    BBB- if you would please remove this complaint. Thank You 

   

  ****** Davis 

  

  Business Response

  Date: 07/13/2022

  Goodmorning,

  Looking into this account it does show we were on site for 30 min. This is a standard duration time for doing a pest control Service. The tech completed a full service of this home and located three ant trails and treated them. we use a non repellant formulation that does take a few days to work. the  Reason for this is so that the ants will carry the product to their nest and kill the entire colony. Using Something  *************** has different active ingredients and yes will knock down what pest that are there but not eradicate the issue. In fact in most cases it makes the issue worse due to the fact it causes the colony to bud and make the ant spread to different areas. We did offer this customer  to come out and reservice the areas but is was declined and she wanted her account closed. Since  our service was rendered and our tech did noted what her issue were and address Which we sent to the customer via email. we don't fell that we owe a refund. We are in Business of keeping customer by doing a quality service and have no reason  not to perform the services. If she would like to resume service we will gladly come out and retreat the areas previously offered.