Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed BBB Warning after receiving a 30 Nov 2024, ** Disability Decision. REE Medical Expressed interest in rectifying any wrongdoing. A call was made shortly afterwards from ******* the Representative. who said that REE Medical goal is to deliver comprehensive medical evaluations addressing denied disability claims by improving Veterans chances for favorable disability ratings. The 20 Nov 2024 VA decision addressed three service-connected medical conditions affecting my disability rating. REE Medical delivered a medical evaluation for two of the three disability conditions for a rating increase. The REE Medical DBQs/Doctor Examination had no impact whatsoever. A Supplemental Claim with cervical spine degenerative joint disease evidence rejected by REE Medical was submitted to the VA. The ** has assessed this evidence as relevant and therefore ordered a second evaluation. The ** agreed that the **** previous documentation was substandard and failed to follow specific VA guidelines. Specifically, REE Medical failed to take into account the entire ********************** history affecting the service-connected back and neck injury. Results: The two service-connected conditions that relied on REE Medical evaluations decreased from 40% to 30% and 0% to 0% respectfully. REE Medical operations is contrary to their Ethical Conduct. They falsely claim that they prioritize ethical practices. They claim that their goal is to ****** a culture of teamwork and accountability in upholding ethical standards. Finally, by upholding the highest ethical standards, REE Medical Sets the Standard for Compliance. REE Medical appears to be only interested in the bottom-line; profit over the care of its clients,

  

  Business Response

  Date: 01/13/2025

  *******, 

  We appreciate you taking the time to share your experience, and we sincerely apologize for any dissatisfaction you have encountered. Your feedback is invaluable, and we take these concerns very seriously. We are committed to resolving this matter and improving our services.
  To address your concerns, we have already initiated a review of your case to understand what went wrong and how we can make it right. A member of our team will be reaching out to you soon to discuss your situation in more detail and work towards a satisfactory resolution. We remain dedicated to ensuring that every veteran receives the support and comprehensive evaluations they deserve, and we are actively working to enhance our processes and communication.

  
  Thank you for bringing this to our attention, and we are committed to addressing your concerns promptly.

  Best,

  The REE Medical Team

  Customer Answer

  Date: 01/13/2025

  
  Better Business Bureau:
  
  I have not received a response from the business in reference to complaint ID ********.   I will wait for the business to perform this action and, if it does, I will consider any reasonable offer to resolve this complaint.
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  Date:01/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The end of September 2024 I was searching for assistance with increasing my disability rating from 90 to 100%. I came across Ree Medical and was contacted by ****** ***** who would become my coordinator. I was provided information and pricing for their services and immediately informed my coordinator this was something I could not afford and thanked him for reaching out. Everyday I was contacted by him stating how he can reduce the cost. He sent a document for me to sign that required no downpayment for six months or basically until after I had submitted my case to VA for my rating increase. I continued to receive these docusign emails from my coordinator and thought maybe I filled it out incorrectly or or was incomplete. Finally I contacted him asking why Im receiving multiple documents and he apologized and said I wouldnt receive anything further. Fast forward to December and I receive an invoice for $4495 instead of $2895 from *** in the finance department. I immediately responded that this was not the amount I agreed to pay on the contract I signed. Her response was I didnt pay a down payment so this is the new invoice. I sent her all the invoices I been sent and also informed her how harassed I felt by my coordinator to docusign those contracts and at the end of the day had no idea what I signed, what was correct and what I was agreeing to. Im still waiting on a response and I requested she pull the phone calls because my coordinator never advise there was a $2000 difference depending on if I pay a down payment or deferred payment. I told him upfront what my financial situation was and he claimed to have waived the need cut down payment.

  

  Business Response

  Date: 01/10/2025

  *******, 

  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion and frustration you've experienced. I have sent your information to the appropriate team, and they will be reaching out to you shortly to address your concerns and resolve the issue. We appreciate your patience and will work diligently to ensure this matter is handled promptly and fairly.

  Sincerely, 

  The REE Medical Team

  Customer Answer

  Date: 01/10/2025

  Awaiting resolution and contact from Ree medical

  

  Business Response

  Date: 01/14/2025

  *******, 

  We appreciate your patience and understand your concerns. Please know that your case is important to us, and our team is actively working on a resolution. Someone from REE Medical will be reaching out to you shortly to address your concerns and provide the necessary support. Thank you for bringing this to our attention.

  Sincerely,

  The REE Medical Team

  Customer Answer

  Date: 01/15/2025

  I will accept response once I am contacted by Ree Medical personally.

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign a contract with REE Medical but later decided not to use their services on December 7, 2024.Despite notifying them of my decision and requesting a refund of my $545.00 down payment, the company has not reimbursed **** have made reasonable efforts to resolve the issue directly with the company but have not received my refund or satisfactory communication.Desired Resolution:I am requesting an immediate refund of my $545.00 down payment. Additionally, I expect confirmation that this matter has been resolved promptly to avoid further escalation.

  

  Business Response

  Date: 01/10/2025

  ******,

  Thank you for bringing this to our attention. We apologize for the inconvenience and any lack of communication. Please know that your refund request is actively being worked on, and someone from our team will be reaching out to you soon to provide an update and ensure the issue is resolved promptly. We appreciate your patience and are committed to resolving this matter to your satisfaction.

  Sincerely,

  The REE Medical Team

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with REE Medical to conduct a mental evaluation for the purposes of submitting a claim to the *********************** (VA) for PTSD.The exam was completed by their psychiatrist and submitted to the VA for review.The VA advised the psychiatrists address was an auto parts store. The assumption (on their part) seemed to be that I was committing fraud.I subsequently drove to the address provided my the psychiatrist. It is, indeed, an auto parts business in a business park.I resent paying for an evaluation ($ ********) and being told the examiner committed fraud.

  

  Business Response

  Date: 01/06/2025

  Hi *****, 

  Thank you for reaching out to us and sharing your feedback. We have received your complaint and want to assure you that your concerns are important to us. Our team is committed to addressing and resolving the issue promptly. We appreciate your patience as we investigate this matter, and we will keep you updated on our progress. Should you have any additional information or questions in the meantime, please do not hesitate to contact us at: ******************************* Thank you for your understanding and for giving us the opportunity to improve our services.

• Initial Complaint

  Date:12/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began my process with this company back in January of 2024 when it was known as *****************. I reached out for a consultation on assisting with raising my overall VA disability rating from 90% to 100%. After speaking with a representative it was told to me through their calculator taking into account my claim that I would be able to achieve this through appointments with the VA to appeal. After several months I had my appointments and during around March to April the company had merged with Ree Medical. In June I received my letter from the ** about my appeal being approved but it did not raise my overall rating of my disability as I was told. I had reached out again in July to clarify what was wrong but didn't receive much explanation but reassured I could reapply and open a new claim to attempt raising my rating again. This time I was charged and even asked if I would expedite the process for an additional cost for a total of $2995 and guarantee my process would begin within a month. It wasn't until December after several back and forth attempts that I was told that my new claim could not be processed and would need to yet again create a new claim. After reaching out to my initial medical coordinator ******* ***** about my displeasure with my service, I had received a generic and insincere response that nothing could be done and to simply try with a new claim instead of any sort of resolution with my current one and working with the company for almost a year with essentially nothing to show for it.

  

  Business Response

  Date: 12/30/2024

  ******, thank you for taking the time to share your experience. We sincerely apologize for the challenges and frustrations youve encountered during your process. Your concerns are important to us, and we want to address them as thoroughly and effectively as possible.
  
  Someone from our team will be reaching out to you shortly to discuss your situation and work towards a resolution. Please also feel free to email us at ****************************** with any additional details so we can better support you.
  
  We appreciate your patience as we work to make things right and provide the level of service you deserve.

• Initial Complaint

  Date:12/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  why am i being sent invoices and charges?

  

  Business Response

  Date: 12/30/2024

  Zethery, were sorry to hear about your concerns and would like to address this promptly. Someone from our team will be reaching out to you today to discuss whats going on. In the meantime, please feel free to email ****************************** with more details about your complaint so we can handle it as efficiently and effectively as possible. Thank you for bringing this to our attention.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Phone saler

  

  Business Response

  Date: 12/26/2024

  Hi Mubarak Bagudu,

  Is there a complaint we can assist you with? We have made attempts to contact you via email since the phone number you provide us is invalid. Please double check your spam/junk folder if you did not receive anything in your inbox. You can also contact us directly at: ************. Thank you!

• Initial Complaint

  Date:12/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After paying a down payment of $545 for their services, I was sent a 13-******************* Agreement that was mandatory for me to receive the services I was seeking. However: after going over their 13-page client service agreement I found numerous items in the agreement if they had revealed to me earlier I would not have signed up for their services. The main one was giving them the ability to go into my checking account and deduct $600 monthly for 6 months. I advised Ree Medical that, i will not allow anyone access to my checking accounts. I refused to sign and was advised we could not move forward unless i signed all of the ************** Agreements. It is a scam when Ree Medical tells you one thing verbally take your money and only then send you a 13-page client service agreement that you need to sign for them to be able to do business with you. Ree Medical should give a potential client their 13-page client service agreement before they take your money. I dont want your services and i expect a full refund.

  

  Business Response

  Date: 12/13/2024

  Hi Zethery,

  Thank you for reaching out to us and sharing your feedback. We have received your complaint and want to assure you that your concerns are important to us. Our team is committed to addressing and resolving the issue promptly. We appreciate your patience as we investigate this matter, and we will keep you updated on our progress. Should you have any additional information or questions in the meantime, please do not hesitate to contact us at: ******************************* Thank you for your understanding and for giving us the opportunity to improve our services.

  Customer Answer

  Date: 12/13/2024

  This only implies Ree medical has responded. By no means: whatsoever is this response an indication that this matter, has been resolved.

  

  Business Response

  Date: 12/13/2024

  Thank you for your follow-up, Zethery. The BBB sends automated replies to confirm receipt and acknowledgment of your message. We want to assure you that we fully understand this matter has not yet been resolved. Your initial complaint has been escalated to our management team for review. As it is the weekend, if you do not receive a reply during this time, please know they will follow up with you promptly on Monday. We appreciate your patience as we work toward a resolution.
  

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband is a veteran who I feel got taken advantage of from this company. He has worked too hard to pay this company to help him receive and increase. We are STILL paying them and he hasnt been able to get in contact with ****** for weeks. He has been the one to contact her nearly every time and shes started to tell him that the ** had also opened a claim so it would be whoever won if he got an increase or not. So now its as if were paying for nothing, the amount is insane for there to still be no resolution. Its extremely disappointing and sad that I feel as though weve been taken advantage of. I expect for this company to either give my husband the increase that he deserves and that they promised him otherwise we will need a FULL REFUND!!

  

  Business Response

  Date: 11/27/2024

  Hi Ms. ****************** you for reaching out and sharing your concerns with us. We sincerely apologize for the frustration that you and your husband have experienced and want to assure you that your feedback is important to us. While we understand your frustrations, we would like to clarify that ****** and her team operate as a separate entity from REE Medical. That said, we will ensure your complaint is passed along to the appropriate department so they can investigate this matter further and work with you directly toward a resolution. Thank you for bringing this to our attention.

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was misled into what the service was and did not receive the service I was promised. When I hired REE Medical to help me increase my VA disability, I was told two lies to get me on board from a salesperson ***** ******. She told me that I could not file a claim to increase current disabilities and claim new ones on the same file,which the VA ensured me you can. My guess was they wanted me to pay twice for the same service. The second lie I was told was that, I wanted to increase my rating for my knees and I expressed my concern about just having surgery and being in a boot, would the Doctor they send me to have an issue testing my knees, the salesperson told me that shouldnt be a issue. When I went to the Doctor, She told me she could not properly perform the test and that REE medical should have known better.The reason I hired REE medical was to provide me with an express service as my Intent to file date was expiring on the 13th of Aug. They ensured me they would have it done by then at this point I asked for a full refund as I found out they were lying about not being able to increase current and file new disabilities at the same time, as the VA told me that was a ****** this point I have not received a refund nor the service I was promised. I plan on filing an inspector general complaint with the VA. The amount that was taken from me is ********.

  

  Business Response

  Date: 11/19/2024

  *****, thank you for your feedback, and we sincerely apologize for the frustration and inconvenience youve experienced. Upon reviewing your file, it appears that your refund request was submitted yesterday and should be processed shortly. We understand how important this matter is to you and appreciate your patience as we work to ensure this is resolved.

  
  If you have additional questions or concerns, please dont hesitate to reach out to us at ******************************* Were committed to addressing your concerns and providing the support you deserve.