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Business Profile

Veterans Organization

VETCOMM US

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with their services June 3, 2025. I had an interview scheduled for June ************************************ I have made several attempts to have the interview rescheduled and no one has returned my call or responded to text or emails. Every time I call you get a recording to leave a message. No one returned your call.

    Business Response

    Date: 07/08/2025

    Thank you for bringing this to our attention, and we sincerely apologize for the frustration and lack of communication you've experienced.


    After reviewing your account, it appears the phone number entered at the time of sign-up on June 3, 2025, was incorrect. As a result, appointment reminders and follow-up communications including those related to your scheduled interview on June 24 were sent to the wrong number. When that appointment was missed, several emails were sent to the email address we had on file on June 24, 25, 27, and July 1, but we did not receive a response.


    Additionally, a second account was created with a corrected phone number but no email address and no link to your original purchase. This caused further confusion, and your calls were routed to a different department. When you reached out again on June 26, a team member attempted to return your call and also sent a text message requesting you contact us to reschedule. You responded by text, and efforts were made to clarify your request. During a later phone call, the incorrect number issue was discovered, and you were told someone would follow up by the end of the next day to get you scheduled.
    Unfortunately, that follow-up did not occur, and we acknowledge that failure on our part. We also recognize the multiple attempts you made afterward to resolve this. 

    We would love to connect and resolve this matter to get you scheduled for your appointment now that confusion has been cleared up. Please know this situation is being reviewed internally to improve our communication and account handling processes moving forward. If you're open to giving us another chance, wed be glad to help.

  • Initial Complaint

    Date:06/21/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired ****** in January 2025, exchanged three phone calls paid $1200.00 for the service and they have went silent failing to complete what they said they would do to assist me in filing my VA disability benefits. I have since hired a legitimate VA disability assistance company. These people are taking advantage of veterans.

    Business Response

    Date: 06/26/2025

    Thank you for your feedback, and we’re sorry to hear about your experience.

    Our records show that you did receive the VetComm VA Claims Workbook and materials, which are the primary components of the service. Our records show that you utilized our expert support and we left off waiting for you to collect evidence and advised you to contact us when you were ready. Failing to follow up in a timely manner was a mistake on our part. That’s not reflective of the standards we hold ourselves to or the commitment we make to every veteran we serve.  It was not our intent to leave you feeling unsupported, and we take your feedback seriously.

    We have attempted to reach out to resolve this and we would truly appreciate the opportunity to speak with you, understand what went wrong, and see how we can make this right. We are proud of the high success rate we've achieved helping veterans secure the benefits they've earned, and we’d like to extend that same level of care and support to you if you're open to it. 

    We appreciate your service and the opportunity to improve.

    -Vetcomm


  • Initial Complaint

    Date:05/29/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially had the video call with them and it seemed promising. I was told to file my knees and I did that. I also filed for anxiety which I started and didnt complete correctly and had to do a supplemental form which I ended up calling the VA myself. I emailed her and then she comes back and said I should have let them review it. (What! You told me to file both)She in another email ask me to see if the VA would do like a nexus letter. I checked and they said no. Again another email asked me the same thing, I said no again. (Dont you guys even review and take notes?)And then days go buy more and I let them know both claims are denied and she comes back again saying you should let us review . (What the hell!! , then still nothing for days)I finally called them and said I am done with this person and I want someone else. (Trying) I told the lady when I am available and asked for times. She offered 26th June, 5pm. At first I was telling her 530 would be better so I can get home, but then I asked if I can do on my phone and she said yes. So, great! Made the appointment and was going to do just getting out of work. Guess what? No call, no email, nothing. even told me to watch for a email. Nothing at all. (At this point Im very disappointed because now this is a ongoing issue, horrible follow-up)I finally called up again and the lady said I had no appointment and then I asked for financial, as at this point Im fed up with this company and want a refund. Finance is just as bad. All they can offer is Im sorry, we wont offer any refunds. Even half of $1500. Nothing!! I made a commitment to these people and I tried and I didnt fail them, they failed me multiple times. Dont you think this is their non commitment In their own policy and should refund you on their multiple failures? No, just sorry!BBB, Im not the only one having issues with them. This company doesnt have any remorse for what their failures and dont own up and just excuses.

    Business Response

    Date: 05/30/2025

    Thank you for your feedback, and we sincerely regret your frustration with the experience so far. We understand your concerns and acknowledge the communication issues youve described. While we attempted to accommodate your request for a new representative and to reschedule appointments, it appears there were unfortunate miscommunications along the way. You have yet to complete the program including two full rounds of claim filing. We are happy to schedule your next appointment. A customer service associate will be sending you correspondence to assist you we have help thousands of veterans get the compensation they have earned. We remain committed to assisting you through the rest of the process and will prioritize finding a representative to move your case forward.

    Best,

    Vetcomm

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 04/01/2025, I paid $1200.00 for ****** services I never received. May 15, 2025 i sent a demand letter for full refund. The company did not respond. I forward the previous demand letter via email to Vetcomm customer service. Within an hour, I received a response stating. Sorry, you weren't satisfied with service. We're forwarding this to another department for assistance. I receive a response from ***** in the finance department. Stating I received intellectual property and I wasn't entitled to any refund. I'm still waiting for confirmation of receipt for this supposed intellectual property. ***** stated, I didn't utilize any services provided. My response stands for requesting full refund. I submitted it dispute with my credit card company for services Not rendered or received. What I see is the company vetcomm hopes deserving veterans forget they paid for something by setting appointments for assistance months out. I just want a full refund.

    Business Response

    Date: 05/30/2025

    Thank you for reaching out. We understand how important it is for our veterans to receive timely and effective support, and we appreciate the opportunity to address your request. Our records show the audio call had no variance within our terms and conditions, the course materials and workbook were successfully delivered via email and claim assistance remains available to you at no additional cost. We are happy to assist in attempting your next round of claims. We remain committed to supporting you and are happy to help schedule your next appointment.

    Best,

    Vetcomm


  • Initial Complaint

    Date:05/28/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was lied to over the phone over what the services were provided. I was told multiple times over the phone that they actively deal with the VA. All they provide is a workbook that they don't use the VA doesn't use and doesn't help with filling any claims. Then they make you have a claims Call/coach that does not help or provide any services for what they stated they actually did. They assured me my money would be returned if I was turned down by VA or denied. Well, I was denied and now its hard to get a hold of them. I called them for assistance and really got nothing. I followed their directions and still ended up empty. All I want is my $1200 returned.

    Business Response

    Date: 05/29/2025

    Thank you for bringing your concerns to our attention. Were truly sorry to hear about your experience and understand how frustrating this situation must be for you.
    We take all feedback seriously and are committed to addressing any misunderstandings or unmet expectations. We apologize if there was any miscommunication regarding the nature of our services and the support we provide in relation to ** claims. We are committed to guiding veterans through the process of dealing with the VA by walking you through how to file your claim and get the best possible results using a workbook and expert support. 
    A team member will be reaching out to you directly to review your case in detail, address your concerns, and work toward a resolution. Please rest assured that we are here to support you and ensure your voice is heard.

    Best, 

    Vetcomm

  • Initial Complaint

    Date:04/19/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** a company called ********. They were supposed to assist me with filing a VA claim. They missed an appointment they set up and have yet to contact me, I have left messages and yet to be contacted. They took my $1200 and disappeared

    Business Response

    Date: 05/06/2025

    We are very sorry to hear about your experience and the frustration this has caused. We understand that you hired Vettcomm to assist with your VA claim and that you have not received the support you expected, including a missed appointment and lack of communication after payment.

    Please be assured that we take your concerns very seriously. We apologize for the missed appointment and the lack of follow-up. This is not the level of service we strive to provide.

    You will be hearing from us today. We are actively looking into your case and will be reaching out to you to discuss the situation, address your concerns, and determine the best way to move forward with your claim assistance.

    We appreciate your patience and understanding as we work to resolve this issue and regain your trust.
  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    04/09/2024 - $997 The business represents itself as a consultation firm to assist veterans with disability claims. In particular, they sell a "workbook" that "teaches" you how to properly file a claim, and they also sell the assistance of "Claims Advocates", who are suppose assist throughout the VA disability claim filing process, to include the C&P exam. Their maximum level assisting, is logging into your ****** account for you, and writing the 2-3 sentences per disability claim on your intent to file. Nothing else. Prior to purchase, I specifically asked their sales person what services I would receive. I was initially told that I would be assisted throughout THE ENTIRE claims process, and that VETCOMM would deal with the ** on my behalf. These were both lies. Those lies were the only reason I made the purchase. After making the purchase, I asked multiple claim advocates the extent of how they will assist me; only to receive vague answers. After multiple meetings, and repeating myself to multiple employees, I was ignored with filing certain claims. VETCOMM wanted to take the easy road, and do something I required 0 assistance in. It has been 8 months since VETCOMM has reached out to me: VETCOMM had me file a claim, with minimal assistance, and never followed up. VETCOMM has a asinine policy that you are required to work with them again, and file another claim, prior to requesting a refund. I have followed policy, and have yet to hear back on my pending services. The problem with VETCOMM: any other consulting firm will provide DBQs, nexus letters, even filing the entirety of your claim for behalf. Any other firm will give you dozens or hundreds of pages of evidence to submit to the VA. VETCOMM does not do that, and misrepresents what "assisting in filing a claim" actually is. I paid almost $1000 to be told stuff I already knew, and someone write a 2 sentence claim. I don't want to work them again, I just want my money back.

    Business Response

    Date: 05/06/2025

    We are sorry to hear about your dissatisfaction with our services. We understand your concerns and take them very seriously.

    We want to assure you that we are committed to helping veterans with their disability claims and have a proven track record of doing so. We have assisted many veterans in navigating the complex VA disability claim process, and we are proud of the positive outcomes we have achieved for them.

    We understand your concerns regarding the level of assistance you received. To address this, we will be reviewing your case and the conversations you had with our team members. We will be reaching out to you directly to discuss your experience in detail and explore the specific interactions you had with our claims advocates. This will allow us to gain a clearer understanding of your expectations and how they were or were not met.

    We value your feedback and are committed to continuous improvement. Your experience will help us identify areas where we can enhance our services and ensure that our communication accurately reflects the support we provide.

    We will be in touch with you shortly to schedule a call and discuss this further. We appreciate your patience and understanding as we work to resolve this matter.

    Customer Answer

    Date: 05/06/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution to be satisfactory (at this time). I will wait for the business to perform this action and, if it does, I will determined if this complaint resolved, or if further action is required.

    Please be aware that it has been several weeks since I personally contacted the business through their legal channels, and did not receive a response. My actions were in line with their refund policies, but the company failed to uphold their end of the contract. I previously mentioned, my intent is to solely get my money back for poor service. 

    Regards,

    ***** ****

     


  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired VetComm to assist in the submission of a number of issues I wanted the *********************** to evaluate for consideration to update my VA Disability rating from 20% at the time I retired from the ******* in 1995. I paid $1,600 for the service for this assistance. I like all other individuals got a workbook and videos to view regarding the process and one phone call with an advisor. I ended up doing all the work filing the claims myself. I will say that I was the person who filed the claims and not VetComm. I did receive an increase in my rating, but never got one bit of further assistance from them nor have they been responsive to my questions and emails. I work as a Fraud Investigator with a major insurance company and have been doing this type of work for the last 30 years. This is blatant misrepresentation on the part of VetComm. I have to admit that I should have seen this ahead of paying that amount of money but in my defense trying to navigate the bureaucracy of the ****************** and VA is daunting.

    Business Response

    Date: 04/14/2025



    Dear Mr. ******************* you for taking the time to share your experience with us. First and foremost, congratulations on the increase in your VA disability rating! That is an important achievement, and we commend you for your efforts in navigating the claims process.

    We sincerely apologize for the dissatisfaction you experienced with our services. Its clear that you expected more assistance from us during your claims process, and we regret that we did not meet those expectations. Your feedback about the nature of the support provided is crucial for us to improve our services.

    Regarding your request for a refund, I would like to assure you that we take such matters seriously. I will ensure that your case is reviewed and we will respond to your concerns as soon as possible.  We will review your success and get back to you once we reviewed the calls and meetings Vetcomm had with you.

    Thank you again for your service and for bringing these issues to our attention. It is our aim to make the process as smooth as possible for our clients, and your feedback will help us in this endeavor.

    Sincerely,
     
    VETCOMM  

    Customer Answer

    Date: 04/15/2025

    VetComm did not respond as to why they never responded to my inquiries. With regards to the refund, I am not worried about that, but their advertisement to stand with you throughout the entire process is BS. There are issues that were not presented, (toxic exposure at *********************** AL, my colo-rectal cancer issue (related to toxic exposure), sleep apnea and issue with my left knee that had to be replaced).  They have not reached out to me since filing the complaint. 

    Business Response

    Date: 05/16/2025

    Dear Mr. ******************* you for sharing your concerns. We genuinely regret that your experience with VetComm did not meet your expectations.

    To clarify, our records indicate that you initially engaged our services in June 2024 with a payment, which covered the assistance outlined in our agreement. We provided you with a digital workbook, videos, and a consultation to support your claims process. 

    After August 2024, you did not contact us again until February 2025, and unfortunately, our attempts to follow up with him via email went unanswered until you reached out again in March. We always strive to respond promptly and thoroughly to our clients, and we regret any lapse in communication.

    We understand the complexity of navigating the VA claims process and appreciate your acknowledgment of the support tools provided. Our goal has always been to assist our clients effectively, and we are sorry to hear that you felt the service was insufficient.

    If you believe there has been a misunderstanding or if you would like to discuss this matter further, please feel free to contact us directly. We value your feedback and are committed to addressing your concerns.

    Thank you for your service and for bringing this to our attention.

    Sincerely,    
    VetComm Customer Support Team

    I will also have a team member contact you shortly!

    Customer Answer

    Date: 05/16/2025

    Dear VetComm

    Once let agree to disagree. I reviewed my email records and there is no follow up email message traffic after my initial interview. My biggest complaint is the lack of ability to re-open communications after response from the VA. I made three attempts after receiving a determination from the ** because other areas that I felt needed to be evaluated were never submitted. I have since gone out on my own and resubmitted additional issues that should have been considered in July 2024. My supplemental claim will not cover that original date because your folks failed to completely submit All the issues that I feel needed to be evaluated. You non-completion of assistance possibly left way more money on the table that I could loose if further favorable consideration is given by VA that would have been paid starting July 2024. Your so called consultants failed. 

    Business Response

    Date: 05/20/2025

    Good Afternoon,

    We did attempt to contact you, including leaving a voicemail on May 16th, but were unable to connect directly.

    Regarding your claim, we want to clarify that you did indeed receive a higher ratingyour initial 20% was increased to 70%, as reflected in the decision letter you shared with ****. Were glad we could assist you in achieving that improvement.

    We will follow up to see how we can further support you and to ensure youre connected with the right contacts at VetComm. We also want to realign you with how VetComm operates to better serve your needs.

    If youd like to discuss your case further or need additional assistance, please let us know. Were here to help.

    Customer Answer

    Date: 05/21/2025

    Dear VetComm

    i cannot verify you ever called me because I have an app on my phone that screens calls. Your *** never left a voice mail message where I would call back. That being said I do agree there was an increase in my rating, however service after the initial submission was non-existent. You advertise that you stay with the vet throughout the process. This never happened. When I reached out all I heard was crickets. The submission was incomplete and I submitted the remaining issues myself. At this point I am done and will not recommend your service to any vet seeking assistance. I cannot rightfully ask for a refund as I did get an increase in my rating. But I cannot endorse a business that leaves pitches being there throughout the entire process and then goes into the weeds. Im done. Bye!

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been swindled by *********************. I was taken in by all the promises and flowery statements made by VETCOMM CEO **** ******, the bleached blond ******* influencer and politician wannabe. VETCOMM is clever in how they hook you. You'll get a brief interaction wherein you can explain your condition to one of the shyster employees (****** ******* in my case) and he promises you the world. "Oh yes Mr. ****** VETCOMM will definitely get you a 100% rating." And so, thinking VETCOMM is honorable, you give them your money. After giving them your money you are setup with a "Counselor" (*** ********* in my case) and that counselor host's a video conference with you. In that conference they access your records and tell you exactly what you already know. It's all in your records, they just regurgitate the facts found there. After regurgitation, they end the video conference as soon as possible; no plan, and nothing resembling a "Claim." From there you'll hear nothing, and I mean nothing...complete silence. You'll spend month's assuming something will happen, but it won't. VETCOMM has your money and that is the objective. It'll eventually **** on you that you've been swindled by this scam.If you are like me, you'll contact them, starting with your so-called counselor, she won't have a clue who you are. You'll ask for your money back citing lack of anything resembling what you were initially promised. Your counselor will pass you off on the next person and that person pawns you off to the next and so-on until you get to "Finance." Finance will explain the scam to you citing their "Terms and Conditions." It won't matter that they promised you the world and delivered nothing. All that will matter is a refund cannot be had until "you" file two claims. It won't matter that your counselor is clueless and offered no way forward. All that point you're stuck.Don't be fooled, it's a scam. They won't do anything they promised. But they will most definitely keep your money.

    Business Response

    Date: 04/14/2025



    Dear Mr. ******************** you for taking the time to share your concerns with us. We sincerely apologize for your experience and want to assure you that we take your feedback seriously. 

    We will be reviewing the recorded call to understand what transpired and to ensure we followed strict guidelines in the message we convey. One of our representatives will be reaching out to you today to discuss your concerns further and to see how we can assist you.

    Additionally, we want to remind you that we offer a 100% money-back guarantee after completing the process. Your satisfaction is important to us, and we are committed to resolving this issue. 

    Thank you for bringing this matter to our attention. We appreciate the opportunity to address your concerns and work towards a resolution.

    Sincerely,

    VETCOMM
  • Initial Complaint

    Date:04/04/2025

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I decided to use Vetcomm to help me with my VA Benefits. I received a couple of phone/zoom calls and then nothing. I signed up for a payment plan and when I wasn't satified with the service that I received, I emailed them to stop the payments and I would like a full refund of what I have paid so far. I have now read that I am not the only veteran that has experienced this same treatment. I sure got several calls per hour when I was looking to sign up but once I wasn't satisified with the service that I was getting in return..crickets!!! You try and call the number that they have listed and it will ring and then a message from **** ****** "Marine Veteran" saying that they are busy helping out other veterans. Someone will eventually call you back but if they can't help you then they will send a message to someone, but they can transfer your call to get you the help that you need. I have spent most of my day trying to get ahold of someone just to be told that this is customer service and they don't have a way or a phone number to give out to anyone that is needing something other than customer service. It is absolutely infuriating that you have to call and leave a voicemail but can't speak with anyone. They call themselves a company but you can't talk with anyone that you actually need to get help. Stay AWAY!!!!!

    Business Response

    Date: 04/14/2025


    Thank you for reaching out to us and sharing your experience. I sincerely apologize for the frustration and dissatisfaction youve encountered while seeking assistance with your VA benefits. Your experience is not reflective of the high standards of service we strive to uphold, and I appreciate you bringing this to our attention.

    I understand how disappointing it can be to feel unsupported after the initial excitement of joining our program. It is absolutely our goal to ensure every veteran receives the support they deserve, and I regret that we did not meet that expectation in your case.

    I want to reassure you that we do offer a money-back guarantee once you complete the process with us. You will be eligible for a refund after fulfilling the necessary requirements. We have successfully assisted thousands of veterans like yourself, and we are dedicated to your satisfaction.

    Rest assured, someone from our team will be reaching out to you promptly to address your concerns and guide you through any remaining steps. Your feedback is invaluable as we continuously work to improve our communication and service processes.

    Thank you for your patience and understanding in this matter. We highly value your service and are committed to rectifying your experience with VetComm.

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