Complaints
Customer Complaints Summary
- 32 total complaints in the last 3 years.
- 30 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/19/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i payed ******* did not get the service they promised until i email them i have someone working my case that is actually doing somethingBusiness Response
Date: 04/02/2025
Dear Mr. *************************** you for reaching out and sharing your concerns regarding the services provided by Vetcomm. We genuinely appreciate your feedback, as it helps us understand our clients' needs better and improve our offerings.
I understand that you felt dissatisfied with the support you received from our claims team and that you have since engaged another company to assist you. Its always our goal to ensure our veterans receive the best possible assistance in navigating their claims process.
Regarding your request for a refund, our policy states that purchases made for our digital course and workbook are non-refundable, except as outlined in our guaranteed refund policy. We strive to make this clear up front, but I apologize if there was any misunderstanding on your part.
If you have decided to proceed with another representative, we fully respect your choice. Our team is here to support you, and if circumstances change or if you need assistance in the future, please do not hesitate to reach out to us.
Thank you for your service, and we wish you the best of luck with your claim.Vetcomm
Initial Complaint
Date:03/12/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was lied to over the phone over what the services were provided. I was told multiple times over the phone that they actively deal with the VA. All they provide is a work book that they dont use the VA doesnt use and doesnt help with filling any claims. Then they make you have a claims Call/coach that does not help or provide any services for what they stated they actually did. Then they are actively refusing to get my money back because I wont use a service that is nothing that I was promised and told they actually do over the phone.Business Response
Date: 03/31/2025
Mr. ******************** you for reaching out and sharing your concerns with us. We take your feedback seriously, and I want to assure you that we hold our team and our services to the utmost scrutiny.
I understand how frustrating it must be to feel misled about the services we provide. We are committed to transparency and to fulfilling the promises we make to our clients. I will personally look into this matter immediately to understand what happened in your case and to ensure that we address your concerns appropriately. Our team will be in touch with you today.
Please know that your satisfaction is important to us, and we are dedicated to resolving this issue. We will reach out to you shortly to discuss your situation further and explore how we can make it right.
Thank you for your patience as we work through this.
Sincerely,
VetCommInitial Complaint
Date:03/01/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a *ietnam *eteran, I was looking for file an appeal for my disability and possibly upgrade for agent orange, From a claim I flied previously. I responded to a ******** ad and wanted to inquire, I got a email from VETCOMM then text from a fast talking salesman, he gave me a long pitch on how the *A always denies *eterans claims and or give low ratings and how the *A denies most claims etc etc etc In our (recorded) conversation He insinuated that they would/could help me in my previous claim ( did it myself ) on MY DENIAL and a low ratings on agent orange 10% BUT I must pay a upfront fee of $1200.00 I am retired on **************** and can not afford this kind of $$$ I told the salesman I can not afford it, but if they can REALLY help me I cant afford not to, ended up being a course on how to file a INITIAL claim, NOT a appeal or a possible increase on my disability. I am 75 yrs old and trusted this salesman and company. ALL I got was a ZOOM call to file a intent to file with the * A and schedule a call a week later on how to file I looked at the video a day before follow up call .. AND SAW it was just a video course, on how to file a INITIAL claim CLAIM.. I had no need, I needed to file a appeal only..I contacted *ISA with this complaint and was Denied cause they said they fulfilled ************** I got nothing, I will file complaints with the *A and State Government officials, I am a Soldier, I will never give up my fight for what is right I WANT MY MONEY BACK or I will be thier worst nightmare How dare the take advantage of the elderly and Americans *eterans, They can try to Sue me, go ahead I have no assets. Tell them to do the right thing, They have MONEY I dontBusiness Response
Date: 03/14/2025
Thank you for reaching out. I will have ***** from our customer service team reach out to you ASAP.Initial Complaint
Date:02/24/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with VetComm after speaking with their representative, who assured me they could assist in filing my VA claim. Based on their claims, I paid $1,197.00, expecting full service with no additional costs.After payment, I received emails with tasks, but when I logged in, I was blocked from proceeding unless I purchased an additional Gold Package, which was never disclosed upfront. Had I known about these extra charges, I would not have signed up. This felt like a bait-and-switch tactic.Attempts to contact VetComm were frustrating. Phone calls go straight to voicemail, and support is only available via text or email, both of which result in delayed or no responses. After multiple unanswered messages, I started receiving appointment reminders for meetings I never scheduled, followed by repeated requests to schedule new ones. At this point, I lost trust in their process.I formally requested a full refund. Instead of addressing my concerns, VetComm responded with a generic email stating refunds are only available after completing two claim-filing rounds without receiving at least a 10 percent rating increase. This policy makes it nearly impossible for dissatisfied customers to recover their **************************** misleads veterans by making grand promises but then pushing extra charges, failing to provide real support, and making themselves unreachable. A company that claims to serve veterans should not operate this way.I am demanding a full refund due to their failure to deliver on promises, lack of pricing transparency, and inadequate customer service. If this request is ignored, I will escalate this complaint further.Business Response
Date: 02/27/2025
Dear Mr. ****************** you for taking the time to share your experience with VetComm. I want to sincerely apologize for the frustration and dissatisfaction youve faced while attempting to access the services that were promised to you at the time of your enrollment. Your concerns are valid, and I appreciate your patience as we work through this matter together.
Regarding your refund request, I understand your concerns about the policy. I would like to assure you that we are reviewing your case personally to seek a resolution that is fair and satisfactory. My goal is to ensure you feel supported during this challenging process.
Thank you for speaking with us directly to discuss your situation in more detail.
Thank you again for bringing this matter to our attention. We value your service and commitment, and we are committed to making this right.
Sincerely,VetComm
Initial Complaint
Date:02/12/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted VETCOMM TO HELP ASSIST ME IN GETTING VA disability. I was told they could help me. A VETCOMM representative told me they had a money back guarantee if i am not rated in 6 months. At the 6 month period i was not rated and requested a refund. i was told i had to wait on a decision letter. This was the first time i heard of this. I was denied. Again now at 10 months no rating. I requested a refund and was denied. I was told again i had to wait on a decision letter from the VA. I dont have a contract signed with VETCOMM NOR DID I SIGN ANYTHING. I was simply trying to get help. I now have received a letter from the ********************** that states it is unlawful for any bad actors to charge fees to file or help prepare, an initial claim. ( copy attached). I was unaware of this until Feb ******* when i received this letter. I simply want s refund because nothing has happened. And i was told that they could help me within 6 months.Business Response
Date: 02/13/2025
Dear ***** ,
Thank you for bringing your experience with VETCOMM to our attention. We understand your frustration with the lack of a rating decision from the VA after 10 months, We are here to help navigate as we have noticed the VA can be hard to navigate and they do take a while to respond depending on their case load.
We want to assure you that VETCOMM is committed to providing ethical and effective assistance to veterans seeking VA disability benefits. We take great pride in our work, and we're honored that our approach has been recognized on ************, with numerous senators expressing interest in using VETCOMM as a model for the industry. We strive to operate with the highest standards of integrity and compliance.
I will personally look into your case to fully understand the circumstances surrounding your initial interaction with VETCOMM, the representations made regarding the money-back guarantee, and the reasons for the denial of your refund request.
In the meantime, our **************** team will be in contact with you within 24 hours to gather additional information and provide you with an update on the status of our review.
We appreciate your patience and understanding as we work to resolve this matter for you. We value your service to our country and are dedicated to ensuring you receive the support you deserve.
Sincerely,
*****Initial Complaint
Date:01/27/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $1,200 upfront for a VA consultant to assist me with filing a claim with the ** medical department. The sales agent informed me that all I needed to do was initiate the process, and I would receive a "rating." I was then told to wait for a Zoom meeting, during which a representative would guide me through the necessary steps to file my claim. During the Zoom call, the representative informed me that I had been out of the military for too long and that there was nothing they could do to assist me. After that, I called and sent an email requesting a refund, but they informed me that I would not receive a refund because I did not file a claim.Business Response
Date: 02/06/2025
Dear Mr. *********************** you for reaching out and sharing your concerns regarding your experience with our services. We sincerely apologize for any frustration this situation has caused you.
As we discussed during our phone conversation, our company stands behind our 100% satisfaction guarantee. However, it's important to highlight that in order to qualify for a refund, you must complete the claim process and submit the appropriate forms to the VA. This requirement is clearly stated in our policy to ensure that we can assist all our clients effectively.
We understand that your situation is unique and the outcome of the Zoom call was not what you expected. However, our representatives are trained to provide guidance based on current regulations and timeframes. If you wish to pursue this matter further, we can help guide you through the claim process step by step.
Please feel free to reach out if you have any questions or need assistance in getting started on your claim. We value your feedback and hope to find a resolution that works for you.
Best regards,
***** Vetcomm Team MemberInitial Complaint
Date:01/27/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Against Vetcomm US I am writing to formally file a complaint against Vetcomm US regarding their deceptive practices and refusal to accommodate my repeated requests for cancellation and a refund.When I initially signed up for their program, it was presented as something completely different from what I received. The program failed to deliver on the promises made during their sales process, and the entire experience has been nothing short of a nightmare.I have reached out to Vetcomm US on numerous occasions via email to cancel my enrollment and request a refund. Despite my multiple attempts to resolve this issue directly, they have refused to honor my request. Instead, they continue to attempt to charge me for a program that I no longer wish to participate in. This ongoing behavior is unacceptable, unprofessional, and deeply ************ make matters worse, their communication has been virtually non-existent. It appears they are ignoring my requests entirely and are deliberately making it impossible for me to resolve this matter. Their unwillingness to address my concerns and their constant attempts to charge me have caused unnecessary stress and frustration.I demand an immediate cancellation of my enrollment in their program and a full refund of the money I have paid. I also request that they cease all further attempts to charge me, as I have made it explicitly clear that I no longer wish to engage with their services.The lack of integrity and accountability displayed by Vetcomm US is disgraceful. I urge the Better Business Bureau to investigate this matter thoroughly and hold this company accountable for its deceptive and unethical practices.Business Response
Date: 02/12/2025
Dear *** *********,
We've received your complaint and are taking immediate action to address the issues you've raised. We apologize for the problems you've experienced with our program and the difficulties you've had in trying to cancel your enrollment and obtain a refund.
We're committed to making things right. We have cancelled your enrollment in our program effective immediately, as conveyed on the phone call with you. You will not be charged again, and we'll ensure that any pending payments are stopped.
We're also going to investigate the sales process that led to your enrollment to ensure that our representatives are accurately representing our program and its benefits. In our investigation to this matter, we have uncovered evidence that shows you were fully aware of our 100 percent guarantee and how to get a full refund.
If you have any questions or concerns, please don't hesitate to reach out to us directly. We're here to help and want to ensure that you're satisfied with the resolution of this matter.
Sincerely,
*****
Vetcomm
This response is more concise and to the point, while still acknowledging the customer's concerns and committing to resolve the issues they've raised. It also takes a more proactive approach to addressing the problems and preventing them from happening again in the future.Initial Complaint
Date:01/14/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been waiting for assistance after pay $1200 for vetcomm to help with my case when you contact them they have in the email response up to 4 days Ive not heard back unless I contact them. The excuse is they are on Zoom All day. I turned in paper work on the 27th of December but no call no email after the initial allow up to 4 days and today is the 14th of January. Im very disappointed.Business Response
Date: 01/27/2025
Dear *** ********Thank you for your message, and I sincerely apologize for the frustration and disappointment you've been experiencing. We completely understand how critical timely assistance is, especially when it comes to your VA case.At VetComm, we strive to provide the highest level of service to our veterans, and it is concerning to hear that you have not received the support you expected within the timeframe promised. We understand that waiting for a response can be incredibly stressful, and we apologize for any delays you've encountered, particularly since submitting your paperwork.Our team is indeed often engaged in consultations and zoom meetings, which can occasionally lead to delays in our communication. However, that should not affect our commitment to keeping you informed about your case. We take your concerns seriously, and I assure you that addressing your case is a priority for us.I want to personally look into your situation to ensure that you receive the assistance you need as soon as possible.Thank you for your patience and understanding, and most importantly, thank you for your service. We're committed to making this right for you.Best regards,*****VetComm TeamCustomer Answer
Date: 01/27/2025
I paid $1200 on Oct. 22, 2024, they had no problem taking my money and has not done anything nor have I heard from them within the timeframe they committed to. With that being said I am requesting a full refund and the business should be flagged so other Veterans do not fall into the hands of these crooks! I find it very sad and disappointing that their excuse is theyre busy not too busy to take my money though!!!!! This is unacceptable business practices!!! I have lost all trust and confidence in their ability to work on my behalf! Refund me my moneyBusiness Response
Date: 02/06/2025
Dear Mr. ********************** you for your continued communication regarding your experience with VetComm. I appreciate you sharing your frustrations, and I deeply regret that we have not met your expectations thus far.
First and foremost, I want to express that we value your service and recognize how important timely assistance is for veterans like yourself. Your commitment to ensuring your VA case is handled appropriately is paramount, and I understand how disheartening it can be to feel neglected during this process.
I would like to reiterate our previous communication: we are committed to supporting our clients and have a 100% satisfaction guarantee in place. This guarantee is designed to ensure that veterans receive the quality service they deserve. However, I must clarify that we cannot honor the requested refund based on the terms of the agreement we entered into. Our agreement outlines specific conditions under which refunds may be granted, and given that your case is still active, we are unable to proceed with a refund at this time.
I acknowledge the delays you've experienced, particularly regarding timely updates and communication. We are actively working to improve our response times and ensure that all our clients feel valued and heard. Your case is indeed a priority for us, and we are committed to assisting you in resolving your VA matters.
Thank you for your understanding as we work through these challenges, and I assure you that we are doing everything we can to better our service. I encourage you to reach out to me directly if you have any further questions or concerns.
Best regards,
David
VetComm TeamInitial Complaint
Date:01/12/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reach out to this company in Nov 2024, to assist with my VA disability benefits, after seeing an ad, the company was quick to respond back, I chose the 6 month payment plan, because did not have the funds upfront for the one time payment. After making the first payment of $353, I was setup for consultation to discuss my VA benefits, after the first consultation, communication started to go down hill from there, by then month two, Dec 2024 had rolled around & I let the 2nd charge go through for $350, I was told to gather up medical information to support my VA claim, sent the information to them, but their response time is very, very negative, so I have sent multiple requests now to cancel my account & request a refund & request to know longer charge my card, & I also have locked my card for future charges. Now it's another month Jan 2025, I do hear from them finally, because they cannot charge my card, I believe the company is a total scam ripping veterans completely off. After sending more emails no to charge my card, there was another attempt by this company to keep charging my card, this really makes me feel the company is scamming veteran. I still haven't heard from anyone concerning my ***************** refund status.Business Response
Date: 02/06/2025
Dear Mr ******************* you for reaching out and sharing your concerns regarding your experience with our services. I sincerely apologize for the frustration and stress this situation has caused, especially as you navigate the complexities of obtaining your VA disability benefits.
I understand your disappointment with the communication and service youve received since our initial consultation. At VetComm, we strive to provide timely and effective assistance to our clients, and its clear we fell short of that in your case.
Regarding your request for a refund, I want to clarify that per our policy, a refund can only be processed when the process has been completed. Since your case is still active, we cannot issue a refund at this stage. However, I assure you that you do qualify for a refund upon the completion of our services, should that be necessary.
I acknowledge that you have taken the appropriate steps to prevent any future charges by locking your card, and I understand why you felt compelled to do so given your experience. It is important to us that you feel secure and respected as a client. I encourage you to provide me with your account details so that I can personally ensure your cancellation request is processed promptly.
I genuinely appreciate your service to our country, and we are committed to making things right for you. Please respond to this email with any pertinent information, and I will investigate your situation further to expedite a resolution.
Thank you for your patience and understanding.
Best regards,
David
VetComm TeamInitial Complaint
Date:01/08/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up to this company to help me get VA benefits. I paid the company 1200 dollars. I later found out that vetcomm us is not an accredited Va provider. Once I discovered it, I requested a refund, the company then stated they had a no refund policy. I was not advised that , prior to paying. If so , I wouldnt have signed up with company. I checked company records on better business to discover it had numerous complaints. I requested my refund , but I was told its up to their Hr.Business Response
Date: 01/14/2025
Dear Mr. **************** you for reaching out to us. I appreciate your candid comments regarding your concerns about the terms of our agreement.
I want to reassure you that we do offer a guaranteed refund, and we are committed to fulfilling the terms we established together. To move forward, we kindly ask that you allow us to proceed with our part of the transaction.
As an accredited business through the Better Business Bureau, we take pride in having assisted thousands of veterans like yourself. I encourage you to review the terms and conditions we agreed upon, as they outline our responsibilities. Should we be unable to meet our obligations, we will gladly facilitate a refund.
If you have any questions or need further assistance, please don't hesitate to contact our help desk at any time.
Thank you for your service and for giving us the opportunity to assist you.
Best regards,
*****Customer Answer
Date: 01/14/2025
whats the response, youre not saying what you will do? ************ may be accredited by BBB. But not by the VA. ************ doesnt represent me. Youre doing a disservice to military veterans by not giving my full refund back. I will sued your company. Stop stealing money from injured veterans. This is not your first complaint. Do the right thing! Give my money backBusiness Response
Date: 01/28/2025
Dear Mr. *********************** style="font-size: 12px;">
Thank you for your response. I understand that you are feeling dissatisfied and I genuinely appreciate your frustrations. Your satisfaction is incredibly important to us, and I want to ensure that we address your concerns appropriately.
As outlined in our original agreement, we are committed to fulfilling our obligations before proceeding with any refund process. I understand this may not be the answer you wanted to hear, but I assure you that our goal is to meet the terms we both agreed upon first. This ensures the integrity of our services and maintains a fair process for all clients.
If there's anything specific you'd like to discuss further, or if you feel there has been a specific misalignment with our promise, please let me know. Im here to help and want to make sure we resolve your concerns.
Once again, thank you for your understanding, and we appreciate your patience through this process. I look forward to your reply.
Best regards,
*****Customer Answer
Date: 01/28/2025
its a shame that youre company re-victimized injured veterans with your scams. This is why the Veterans Affairs wont accredit your company. I can assure you you , Ill see you in court, when a judge orders you to give me back my 1200 dollars. The judge will asks what services you provided me. Once you tell the judge nothing. Ill win. Shame on you
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