We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Employee Benefit Plans

Tri-Ad

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employee Benefit Plans.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received literature from this company concerning the Cobra benefits they offer. It was not comprehensive, and very little information was provided by the reps that I spoke with over the phone. I made an ACH payment for $628.78 for December coverage. Immediately I received an invoice for an additional $500+ to activate coverage. I cancelled via email on 12/2 and on 12/5 requesting a refund. They replied the same day stating cancellation was in process and refund would be up to two weeks. I followed up via phone and email on 12/23. Phone rep stated payment had been mailed and should be received shortly. Email reply on 12/27 stated payment was processing and would be mailed soon. The company did not fully disclose the requirements of the coverage, has continued the withholding of information and payment, not adhering to their published return time frame for refund. This company needs to release the payment the same method received, via ACH/EFT. Due to the time elapsed, eventual mailed payments preceded by shifty promises of payment is not an acceptable resolution.

    Business Response

    Date: 01/03/2023

    ******************************* was provided a COBRA Qualified Event notice. She was also provided an in-depth comprehensive COBRA How-To Guide to help her understand her rights and alternatives to continue health coverage.******* delayed COBRA enrollment and attempted to isolate and select a specific month for coverage (when she needed to use insurance and wanted insurance), requesting to skip a month of COBRA premium payments. This is not permissible under COBRA. ******* was consulted about COBRA rules via mail and phone.She then canceled coverage, and a refund was sent via check. Refunds are not issued via EFT or ACH.

Tri-Ad is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.