Complaints
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 5, 2024, a Sales Representative visited our home and sold us a pest control service, claiming there was a $20 promotion to sign up. He explained that the company would perform the service, and if we were satisfied, we could continue and cancel at any time. The Sales Representative scheduled a service appointment, requested a signature, and left. We were not shown the contract, nor was it explained that we were signing one.The service was provided on June 7, 2024. At no point were we informed about the pricing or that we were entering into a contract. The technician asked for a signature, stating it was to set up the promotional service. We were unaware of any contract or ongoing service. The contract mentions a three-day cancellation period after signing, but there is no date on the contract.We have been trying to resolve this issue with the company, but they are demanding $309 to cancel the contract, which was signed under false pretenses and is undated. We have tried to resolve this with the Office Manager, *****, who offered to waive $100 but refused to escalate the issue to her branch manager, stating "he doesn't talk to clients."We request that the company cancel our contract and waive any fees.
Business Response
Date: 07/15/2024
Hello ******,
I believe we spoke on Yelp and resolved this already. Your account has been closed with no early termination fees assessed. If there is something we still haven't resolved please let me know. Thank you.
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