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Average of 9 Customer Reviews
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Review fromSHAN N
Date: 09/18/2024
1 starSHAN N
Date: 09/18/2024
******** company they charged us $195 for doing nothing. They said if not satisfied can cancel but when we called to cancel they said they don't remember saying that
WeDoCreepy.com
Date: 09/19/2024
Good morning RL Premier Realty,We do stand by our word that if we are unable to control your pest issues and you have given us the opportunity to try to rectify that we would never ask you to pay a cancellation fee. I'd be more than happy to review your account and assist, but I have no information regarding the account we service for you. Would you mind sharing that so I can better assist. You may message back through here, send me an email at ******************* or call or text ************. I look forward to hearing back from you.Review fromPamela V
Date: 08/27/2024
1 starPamela V
Date: 08/27/2024
We do creepy is a very misleading company when it comes to pest control. They wanted to charge me $300 just to cancel my service when they already charged me 2 months in a row and it was supposed to be quarterly.WeDoCreepy.com
Date: 09/10/2024
Good morning ******,You were set up on a quarterly service plan with a charge of $129 per quarter. We break this charge down to a monthly charge of $43. I spoke with our sales rep **** and he tried calling to clear this all up but wasn't able to make contact with you. At this point, we never want to keep a customer on board that doesn't want to continue with our service so I will go ahead and close out your account with no additional fees. Please let me know if you have any questions. Thank you.WeDoCreepy.com
Date: 09/19/2024
Hi ******,I just want to follow up with you that you saw my email and/or text regarding your account and that it has been closed out. We were trying to contact you by phone but have not been able to reach you. If there's anything else I can assist with, please feel free to reach out. Thank you.Review fromJohn T
Date: 06/28/2024
1 starJohn T
Date: 06/28/2024
This company uses sales reps to lie to you then sends out tech to lock you in to a 1 year contract and did half of what I payed for and now expects me to keep paying for thair services bad bizWeDoCreepy.com
Date: 07/23/2024
Hello ****,I apologize that it took so long for a response. For some reason I just received notification today. I have reviewed your review as well as your account notes. Upon review it does appear that we failed to provide you with the service you expected to have. I have reversed the fees added to your account and have closed it out. We pride ourselves on our services we provide and I sincerely apologize for the experience you received. If you have any questions, please feel free to reach out at ************. Thank you.Review fromLuis A
Date: 10/26/2023
1 starCharged my account monthly without my consent after allowing them to only perform a one-time service of some kind of promotion they had going on in my neighborhood. Careful with this company they're very sneaky and the service they provided did not make any difference to the property.Review fromLaura B
Date: 09/01/2023
1 starIf no stars were an option, I would have chosen it. our initial service was handled well, however we were never fully spider free. Not even close. When I scheduled a retreatment ************** never showed up, although she said she couldn't get our gate. We we're home all day and never saw the truck, had anyone ring our doorbell, or call us. We texted for a technician to treat the following day and no one showed up. I spoke with two people at the company, who explained that if I canceled the contract before the year was over I would be charged an early cancellation fee. They had no response to my charging them for not holding to their end of the contract. I would rather put up with the spiders than use this company in the future.Review fromJimmie H
Date: 07/18/2023
5 starsJimmie H
Date: 07/18/2023
***** did an excellent job. I appreciate all the work that was done on a hot day! He takes pride in his work and he is very conscientious on how it is done. He represents the company in a professional matter as well as being very knowledgeable in all aspects of the job. Thank you sending someone wanting to do his best!!!WeDoCreepy.com
Date: 07/20/2023
Thank you so much for taking the time to share your experience. ***** is one of our newer team members but has proven time and time again exceeding our customer service goals. I will share this with him. Welcome to the Creepy Family!Review fromAaron A
Date: 06/14/2023
5 starsAaron A
Date: 06/14/2023
I want to start by saying, huge thanks to ******* the sales representative who took the time to show up at our doorstep. It was kind of coincidental that we had already been window shopping for a pest control service due to a large increase of insects and rodents at and around our home, and out of the blue Cam knocks on our door. Shout out *** for taking the time and your help getting us set up. Not going to lie, at first we were super skeptical on blindly signing up for service with a company with knew nothing about. However we were in desperate need of professional help and so we decided to give them a shot. That being said, we took a chance and Im very glad we did. Within a couple days we had our first inspection and appointment. Our service tech ***** came out and saved the day. His professionalism, attention to detail and knowledge was comforting. Very polite and mindful to my family and our pets. Came in to assess our home and got straight down to business. ***** didnt try to sugarcoat or up sale anything after the inspection. We discussed and showed him pictures and videos of recent activity and areas that needed immediate attention. He than told ** his game plan and executed it by setting up traps, bait stations for the rodents and throughly went around the house knocking down all the built up webs and wasp nest. He safely sprayed pesticides around our home and told ** when it would be safe to let our dogs out. Lastly he gave us pointers on not leaving out ************ and when in his experience was a good time to do so to help reduce the rodent activity. Overall it was a thorough and painless process and we are super pleased with his work and the progress weve made just in the last couple weeks. Thank you Home guard pest control/ ************ for not letting us down. We look forward to your continuous service and getting ahead of our pest control issues. Definitely thankful we hired you guys, your service is already proven its worth!WeDoCreepy.com
Date: 07/20/2023
Thank you for hearing out our sales rep and giving us a shot! Looks like ***** did an excellent job of showing you our high level of customer service. I will share this review with both of them. Welcome to our Creepy family!Review fromSandy P
Date: 03/30/2023
5 starsSandy P
Date: 03/30/2023
We have *********************** service our home and hes always been so professional and helpful. Very knowledgeable, polite and always explains every process hes doing. We havent seen any bugs in our house! Thanks again *******!WeDoCreepy.com
Date: 03/31/2023
Thank you very much for the 5 star review! We really appreciate you sharing your experience with our service. We will work hard at keeping your home Creepy Free! I will also thank ******* for providing excellent service. Take care!Review fromKcr R
Date: 03/21/2023
1 starKcr R
Date: 03/21/2023
Yes this company definitely needs to be investigated. We should have done some research on sites like BBB and did some reference checks before going with this type of company. I gave them a benefit of doubt to try to resolve an issue with them last year and thought it was. Now after several months I found out it wasnt ever resolved and continue to get text and letters saying we owe funds. Fortunately Im working with ********************** government on a project that will help with dishonest companies like this. And now I have a great Case Study with the University and KPBS using ********** so hopefully this gives people hope.WeDoCreepy.com
Date: 03/22/2023
Good morning *******,I had just received your message this morning from our *** in regards to your call yesterday. My message to our *** was to contact you to discuss the call from Dec 2022. I see a note on your account from 12/13/22 that says you called in because you did not want the service in October because you were out of town, but that we were not notified. It also appears we had an incorrect phone number on file for you. The unfortunate thing is that the *** never really said if you were disputing the charge or wanted to settle on a smaller amount. This is completely our fault for not following up and resolving this. I see you've been a long time customer with us since 2019 and looking back at notes, I don't see that there has ever been an issue with our service. I'd like to make this right with you and show you that we are a honest and great customer service company that also provides a pest control service. I will reverse the late charges and remove the balance from the account. Hopefully we can continue providing service to your residence. If you do not wish for us to continue, please let us know. We pride ourselves on our customer service and hope that we can continue to show you how very different we are than most. Please feel free to reach out to me with any questions at ************. Thank you.
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