Complaints

This profile includes complaints for PK Community Management Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PK Community Management Services Inc

  1900 Sunset Dr Ste D Escondido, CA 92025-6653

  
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  PK Community Management Services Inc

  PO Box 463100 Escondido, CA 92046-3100

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against PK Management Company for repeated failure to provide essential services and respond to resident concerns at ********************************* Over the past several months, residents have experienced multiple water shutoffs, widespread slab leaks, and now prolonged loss of hot water, with outages lasting more than 36 hours on multiple occasions.Despite multiple written complaints, management has refused to communicate proactively, provide timelines for repair, or offer any resolution. Their responses have been dismissive and unprofessional, including one-word replies like Received and statements implying that water outages are expected in condominiums. Most recently, I went two full days without hot water and received no notice, explanation, or update.Service requests and safety concerns have been ignored, and infrastructure continues to fail due to lack of maintenance. The management company has failed to fulfill its duties under California law and the **** governing documents. I am requesting a formal investigation and public record of this ongoing neglect, along with pressure to hold the management company accountable.I have documentation available and am prepared to escalate this to legal counsel and additional agencies if necessary.

  

  Business Response

  Date: 04/11/2025

  Mr. ******* purchased a unit in the condominium complex in December 2018.  The complex is over 50 years old and was originally apartments and converted to condominiums in 1978.  It is comprised of 12 buildings each with 16 units.  There is one shut off for water and one boiler for hot water per building.  When a leak develops in the any one of the 50 year old pipes or a homeowner has to replace a faucet, it affects every unit in the building.  If a repair is scheduled, a notice is placed on the stair entrance to the building, if it is an emergency there is no time to inform.  Prior Boards (all deceased or moved) refused to increase assessments to fund reserves and provide maintenance other than safety issues.  In the past 2 years, the current Board has increased the assessments (objected to by many) and is trying to make proactive repairs. The Association cannot afford to replace the pipes in buildings and under the slabs and must just repair as leaks develop.  For the same reason, hot water boilers are not kept in stock and sometimes it takes more than 24 hours to obtain a new tank and schedule a plumber.  Mr. ******* sent me an email and asked that he be compensated for the inconvenience, and I responded that I would forward to the Board.  Civil Code states when repairs that the Association is responsible for, they must be repaired at the Association's expense, but any relocation of the resident is at the Owner's expense.  I have responded to everyone of ***** ********* emails as honestly and respectfully as I can.  They are available for anyone to review.  PK cannot have repairs made to buildings if the Association does not have funds to pay for them. Until the funding is built up, unfortunately proactive repairs take second place to necessary repairs for safety and wellbeing of the residents.  

  Customer Answer

  Date: 04/11/2025

   appreciate the associations acknowledgment of the propertys age and financial limitations. However, the core issue is not simply the age of the infrastructure, but the ongoing failure to provide timely communication, habitability standards, and basic accountability to residents.
  
  
  I fully understand that unexpected leaks or aging systems may cause disruptions, but this complaint is about repeated water outages and prolonged loss of hot water (sometimes over 48 hours), often with no notice, no timeline for resolution, and no follow-up communication. A single notice on a stairwellif posted at allis insufficient and inconsistent with professional property management standards.
  
  
  Stating that the *** cannot afford to proactively maintain vital systems such as plumbing and hot water supply does not absolve them of their legal responsibility to provide livable conditions. California Civil Code requires ***s to maintain common areas, and this includes ensuring access to hot water. Financial hardship is not a valid justification for habitability failures or lack of transparency.
  
  
  Moreover, my requests for a basic courtesy such as status updates or a credit for ongoing inconvenience were met with dismissive replies. One response was literally a single word: Received. That is not respectful or responsive communication.
  
  
  This is not an isolated experience but part of a pattern that affects many residents and has gone unaddressed for years. I remain willing to work toward a solution, but I believe the BBB and other agencies should be aware of this ongoing mismanagement and disregard for resident well-being.