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Business Profile

Magazine Publishers

Revolver Magazine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a record from Revolver. They never sent it to me. I emailed them several times. They sent the record 70+ days after I ordered it and emailed them repeatedly. They sent me the wrong record. I had to return the record. The record got lost in the mail. They won't send me the record that I paid for until the wrong record they mailed me makes it back to their warehouse. Their record is currently lost in the mail. I contacted the local ************ They don't know where the package is or when it will be delivered, if ever. Revolver will not send me my record THAT I ALREADY PAID FOR. They refuse to send it to me until the incorrect record they sent me that I didn't want that I had to send back them is delivered to their warehouse. But the *********** doesn't know where the return package that I sent them is.

  • Initial Complaint

    Date:10/20/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company alleges to sell vinyl records and takes payment without sending the product. Order number is REV139489, total payment of $54.49 USD. This order was placed September 4th, 2022. I have emailed them three times regarding the shipment, with no movement. There are multiple other individuals that have had the same experience. This is unacceptable as a business. Also, they have no phone number to actually contact them, just the email which they rarely respond. I expect a full monetary refund from the company as soon as possible. I also expect that this fraudulent practice is put into media so they can no longer do it.

Revolver Magazine is NOT a BBB Accredited Business.

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