Complaints

This profile includes complaints for Quick-Dry Flood Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Quick-Dry Flood Services

  2350 Meyers Ave Escondido, CA 92029-1008

  
• 

  Quick-Dry Flood Services

  744 Design Ct Ste 208 Chula Vista, CA 91911

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to them by my plumber after arriving home after the holidays to a flooded bathroom and closet at 8p on a Saturday. After reading stories about Quick Dry overtreating to increase the bill, I asked if all the equipment was necessary. Quick Dry did not care that I would be responsible for out-of-pocket costs associated with overbilling. Quick Dry billed me $7,900 to dry out 2 rooms over 4 days. They added items to the bill that were either not performed or not the customers responsibility, such as maintenance charges, equipment cleaning fees, and moving customer personal items (our rooms were empty when they arrived). My insurance adjusted the invoice to $2,600 after doing an extremely thorough, and highly reasonable line-by-line adjustment. ***** ****** then fought with my insurance for two months for the remaining $5300. He was hostile from the start and could not justify the high cost to insurance. Our adjuster said several times, Our decision is final unless you provide an updated invoice. ***** never did. Instead, he kept sending tantrum-filled emails. He also lied to insurance telling them that he would send me to collections and my credit would be impacted if insurance did not pay him. He threatened the insured to pressure insurance to submit to price gouging. ***** pressured me to escalate to a manager. The manager stood his ground and ***** threw another tantrum. Quick Dry then transferred the invoice to me. ***** played the hero and offered to lower my out-of-pocket cost to only $2300. I accepted it because it was less than $5300 and I had no choice. They act like insurance doesnt want to pay their fair share and cry like victims. That is false. I worked with 4 companies to mitigate and restore my house. ALL worked well with insurance, got paid, and closed out. Quick Dry was the ONLY one that caused such massive headache. They know you are vulnerable at a time of crisis and takes advantage to scam their way into as much money as possible.

  

  Business Response

  Date: 03/10/2025

  Dear *****, I am deeply sorry to hear about the frustrating and upsetting experience you had with us. Reading your detailed account, it's clear that we fell far short of the service and professionalism you rightfully expected and deserved. We understand that dealing with water damage is incredibly stressful and the last thing you needed was added frustration with billing and communication. We want to understand every aspect of your concerns and see what we can do to address them. I will be reaching out to you so we  can go over your concerns in more detail.  I  look forward to connecting with you!

  *******

  
  

  Customer Answer

  Date: 03/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******-*****
  
   
  

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 30th, 2025, Quick-Dry was contracted through my property management company, *****************, to perform mitigation and restoration services on a collapsed ceiling in the master bedroom.The condo upstairs had a leak and the water from upstairs seeped through the floor to the ceiling of my condo eventually causing the ceiling to collapse. An emergency plumber was called out to do the repairs for the leak so that mitigation and restoration could begin.Quick-Dry then came out to my condo and gave an estimate of $1,271.25 to dry out the ceiling, which was not an emergency service. A work authorization form was then signed an hour later based upon that estimate, and work was then performed.Three weeks later, on September 24th,2025, Quick-Dry sends the final bill for the services they provided. The bill was $*********. This is a 705% increase from the original estimate given. Quick-Drys explanation was due to the requirements necessary to satisfy insurance. Insurance was not involved in this project at the time of the work being performed. Quick-Dry was trying to increase their profits based on insurance paying the ********, Quick-Dry is charging me the *********, without any signed authorization for the additional work or charges. They have placed a mechanics lien on my property even though they performed this unauthorized work and have drastically increased the price on their own *********** of todays date, Quick-Dry has yet to produce the additional authorizing documentation for the 705% increase in project work or costs. The original estimate price of $1,271.25 has been paid to Quick-Dry Flood Services.After reading all of the other complaints, this is Quick-Dry's practice. They try to maximize profits through insurance companies, but they end up cheating the individual due to their greed.This has to be illegal, unethical, and immoral.They claim to be a "family business". Wow!!!!

  

  Business Response

  Date: 12/23/2024

  The 10,239.70 amount was for additional work approved by the property management company. *****, please give us a call at ************** to clear up any misunderstanding and come to a resolution on this matter.

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August I had a water leak in my home caused by an upstairs bathroom. I hired *** who contacted Quick Dry for Restoration work to my home. *** is now saying that Quick Dry is a separate company; therefore, I am filing a separate complaint against Quick Dry. Quick Dry came to my home and provided a quote for restoration *********** completed the work. The initial quote was for $2310.; however, when they realized I was submitting an insurance claim they said the price would change. The new quote/cost submitted to Travelers insurance almost tripled. Travelers completed their own assessment and believed the price was inflated so they hired a 3rd party to obtain a comparable bid. Quick Drys final offer was $6545 this is about twice as much as the original quote and the comp. ********* has attempted to negotiate with Quick Dry numerous times but Quick Dry refuses to negotiate any further. Travelers Insurance approved $3600 based on their assessment and the comp. Quick Dry is charging me the remaining balance $4045 and have now threatened to send me to collections! I believe Quick Dry did in fact inflate their prices when travelers insurance got involved. Clearly the original quote is an indicator of the true cost, and the comp bid obtained by Travelers is in line with it. Ive seen numerous complaints submitted to the BBB against Quick Dy that are very similar to mine, they are all related to inflated prices/charges! I have made verbal attempts to negotiate the charges with Quick Dry but have also been unsuccessful. I truly feel that what this business is doing to me and other consumers is wrong and unethical.

  

  Business Response

  Date: 11/04/2024

  Hi *****, this job requires a change order that has not been addressed. Please call ***** or ****** at our office ************** to clear up the matter and come to a resolution. Thank you.

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company came and put 1 dehumidifier at my property for 5 days. They checked on it maybe 2 times and it took about 10 minutes each visit. They did not do any tear down, decontamination or reconstruction on my property, as I ultimately went with another mitigation company and had them pick up their equipment after the 5 days. They have just sent me a bill for over $3,000 and are insisting on trying to collect on this amount, even though the first day that I met with them, I was given a piece of paper that showed the cost of the drying equipment cost per day at $175 per day. Their invoice has a list of many procedures that were never done on my property and materials that were not used.

  

  Business Response

  Date: 06/04/2024

  We have spoken to ***** and have resolved this matter. Thank you.

  Customer Answer

  Date: 06/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:08/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1,2023, I hired AS Industries, dba Quick Dry Flood Services at the request of plumbing company ************* to handle a mold issue in my bathroom. A fan was delivered.On May 2,2023 I cancelled Quick Dry because I was able contract with another company.On May 3,2023 a representative from Quick Dry picked up their fan. No other remediation services were done. Just the fan.On or about May 23, I received a bill from Quick Dry for $2,964.60.This bill was outrageously excessive and contained false charges.I paid Quick Dry $300 for delivery and pick up of the fan.On May 27,2023, they notified me they were placing a Mechanics Lien for $3,095.12 on my property.

  

  Business Response

  Date: 08/15/2023

  The charge of $2,964.60 is our standard rate for the dehumidifier, after hours OT labor rate and trucks incurred over three days. We have attempted to contact ************ several times but unfortunately due to his unresponsiveness, our only option was to place the lien. We value our customers and believe there is room for a resolution that both parties can agree upon.
  
  ************, please call our office at your earliest convenience. We look forward to the opportunity to speak with you and find a way to resolve this matter.

  Customer Answer

  Date: 08/18/2023

  On May1,2023, I contacted AS Industries, dba Quick Dry Flood Services regarding a mold issue in my bathroom. This was not an emergency issue. I was charged $360.00. A fan was delivered that same day for $120.00. The person left after setting up the fan. I was charged an additional $180.00 for water extraction and remediation. Who did the work? The drop off person left. Plus an additional $199.80 for one hour of extraction, who was around to do that?

  I was also charged $120.00 for marking walls/floors/ can ceiling. Never done. He must have been really busy because I was charged $242.40 for supplies.

  May 2, 2023 I told Quick Dry their services were not longer needed. I had found a different solution.

  On May 3, 2023 they picked up their fan. I was charged an additional $420.00 for the fan, and subsequently charged $420.00 to have it bio-cleaned.

  I was charged $180.00 for monitoring of the fan. Never happened. And I was charged $254.40 for two people to pickup the fan, when it only took one person to deliver it. Why?

  All in all, I was charged $2964.60 for services not rendered and over charged for those that were.

   

   

   

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had water damage caused by a pinhole leak in my garage. The pipe was in a small soffit so the drywall on the soffit was damaged. Quick Dry came out on a Sunday and tore off the damaged dry wall and set up fans to dry everything out. This was flood #1. The drywall that was torn off was basically the bottom part of the soffit so it was not much damage. On that Tuesday, two other guys came to make sure everything was dried out and to remove the fans. However, my water heater had leaked on that Monday causing additional damage. This was flood #2. As a result of flood #2, I had more significant damage. So the guys removed the damage from flood #2 and repositioned the fans from flood #1. Flood #1 costs were closed out. When the guys came out on that Tuesday, I asked them to write up estimates for both floods. Because of the estimates, I had decided not to file this with my insurance as I told the technicians. The flood #1 estimate was $2160 and because it was completed, the estimate should have been accurate since they knew how much work needed to be done and how long the fans were there. I was billed $2028 (identical to the estimate) for flood #2 but did not receive the invoice for flood #1 until much later. Much to my surprise, they billed me $4567.20 for flood #1 which was not consistent with the estimate and was for less damage than for flood #2. I spoke with the office and sent an email asking for them to honor the estimate after receiving the invoice on email, but I just received the invoice in the mail today again asking for significantly more than the estimate. This is dishonest and unethical behavior. The amount I was billed for the second flood confirms that that is what it should have cost for the first flood, not more than twice the estimate!

• Initial Complaint

  Date:08/15/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April a water leak through condo ceiling from upstairs neighbor.
  Plumber recommended Quick Dry neighbor’s repair. Quick Dry put fans in to dry walls. In the week the fans were in my condo I became distrustful with their ability to provide good service to the demolition and repair that was needed:
  1. I asked many questions. When asked why demo needed to be so large, the tech’s answer was “I don’t know. That’s just how it’s done.”
  2. I asked why they couldn’t use the smaller holes that the plumber had created. The response was “What holes?” They had not even noticed the holes already in the ceiling of the kitchen and living room.
  3. One tech asked the other in Spanish if the walls were still wet. I speak Spanish so I understood clearly. The answer was “no.” So, I asked in English, “Oh, the wall isn’t wet? They both answered, “Oh yes, it is” completely contradicting what they had just said.
  4. Quick Dry planned to outsource the renovation to IAS Builders. When that project manager came to see me, he explained that they “speak the language” of insurance companies and told me NOT to contact my insurance. He further said that it was likely that they could get insurance to pay me more than I would be billed for the work and I would be able to walk away with cash in my pocket. I had no interest in defrauding the insurance company.
  5. The outsourced company asked for $1000 up front telling me I would get it back because (again) “we speak the language of the insurance.”
  I contacted my insurance (Allstate) for recommendations for a company I could trust.
  Quick Dry sent me a bill for $10,000 which exceeded the COMBINED amount of the companies that did the demo, additional drying, tenting, repair. Quick Dry says Allstate is taking too long and are going to put a lien on my property! Allstate has been in contact regarding their backlog. A lien will have a negative effect on my financial standing. They are punishing me for the insurance company delay.

  

  Business Response

  Date: 08/16/2022

  Hello
  Mr. ******,

  
  I
  just left a voice mail for Ms. ******* at ************ *note the phone number
  on the BBB form was different).  To achieve the desired outcome the
  solution is that Quick-Dry must receive payment for the work performed. 
  The insurance company's adjuster - Ian Campbell - explained to Quick-Dry they
  are so backed up that the claim has not been reviewed (see attached). 

  
  The
  industry has very specific regulations and the 75th day is a
  deadline.  Because the insurance company has not even been able to review
  the claim (more than 75-days have passed) and (timing) of payment for services
  rendered is unknown the
  only option was to follow the strict regulations.  The quickest solution
  is for the homeowner to continue to contact the insurance company requesting
  the claim be reviewed and settled (maybe even file a BBB complaint on the
  insurance company).  Once reasonable settlement is received and cleared
  with the bank a lien will be removed.  An option for removal of the lien
  (even as soon as next week) is to provide payment and collect reimbursement
  from insurance company.  This is rather rare.
  

  Quick-Dry
  is only following the strict regulations not intentionally punishing the
  homeowner for the insurance company's delay.  Regarding the project
  manager's statement we offer clarification as we would never condone insurance
  fraud.  An insurance company must settle a claim for the homeowner. 
  Some policy holders receive settlement yet choose to do the repair themselves,
  do some but not all repairs,  - or - choose not to do repairs at
  all.  The policy holder has the right to choose and has the right to use
  the settlement as they wish.

  
  ****** *******
  ****** ********
  ************

  Customer Answer

  Date: 08/17/2022

  There is no resolution to accept since none was offered. Quick Dry attached a communication from the insurance that assured them that the process was in the system, but a backlog has slowed things down. The claim adjuster contacted the out of network team about completing their review. In an August 15 email to me, Quick Dry's Lisa Ascencio told me that she has worked with my claim adjuster many times so she is working with someone with whom she is familiar.  Quick Dry is an out of network company for Allstate and that clearly takes longer. The in-network companies I hired to complete the job have been paid without delay. Some of the delay might be due to the fact that the amount of the invoice is unbelievably high. There will definitely need to be negotiation regarding the services they provided and what the value of those services are. Their bill for 11 days of fans and a de-humidifier exceeded the TOTAL amount of what the final demolition and restoration (which included replacing the dining room, living room and kitchen ceilings). So clearly the amount is absurd. Their invoice had no itemized costs, listed only as "clean water."

  Ms. ******* admitted to me that the delayed payment is not my error; but I am the one being punished for the delay. 

  After I submitted my complaint, I was made aware that the California State License Board (CSLB) has suspended their license. Ms. ******* said that was not true...that the issue was about a change of ownership and that the CSLB had been "slow" to give them the proper licensing. The CSLB told me that the license was suspended for a bond issue.  The "they are too slow" reasoning has a familiar ring to it. 

  The issues remain: They have grossly overcharged for the services that they did provide.The lien on my property remains even though I have clearly urged the insurance to resolve the claim. 

  Not sure how pointing out that my phone number had a typo was relevant to their response. 
  
  

   

  

  Business Response

  Date: 08/18/2022

  Mr* ******,
  The “Desired Settlement” will be
  achieved once Quick-Dry receives agreed upon payment from the insurance
  company.  The complaint is an invoice
  dispute to which we understand the BBB does not administer. 

  Customer Answer

  Date: 08/22/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ****** *******