Complaints

This profile includes complaints for FPI Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

FPI Management has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  FPI Management

  800 Iron Point Road Folsom, CA 95630-9004

• 

  Silver Creek Apartments

  9315 Chapel Hill Blvd Pasco, WA 99301-8266

• 

  FPI Management

  922 Santorini Irvine, CA 92606

• 

  Berwick Grove

  3240 Tradan Dr Columbus, OH 43232

• 

  Township Eastside

  17310 SE Naegeli Dr Portland, OR 97236-9302

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because even though I received an email from the actual property, The ******, it didn't have a contact name of who sent it, just an email message asking for my address so they can reissue a check. I did receive a response that ,The ******, has sent a reissue check order, but 1. no time frame of receipt, ***** it is being sent (Fed Ex,****,ect) to ensure I receive it or 3. What the amount is being returned  and if they are deducting any money, since I never received any communication as per lease pertaining to Return of Deposit. I would like to have confirmation from FPI that  they actually have received the request, and that they will provide the information l previously listed to ensure closure of his issue.

  Thank you in advance for resolving this.

  Sincerely,

  **** *****

  7-17-25 07:06am

  
  dow for them to return my entire deposit. Nothing in the lease agreement that pertains to move out was followed and honestly, I am tired of chasing my money. I am ready to let my lawyer handle it from here. It even states in the lease for the parties to handle it before getting litigious, but if you can't get ahold of anyone, how can you not?

  Business Response

  Date: 07/16/2025

  Gathering more information from the community and awaiting their response. 

  Customer Answer

  Date: 07/23/2025

  I am rejecting this response because I still haven't received the information I requested from the previous rejection, I noted on the 17th of July 2025. The email I received from the ******, apartment complex, that does not issue checks. This was not from *** and does not have a name on it(see attachment).

  No one "spoke to me personally", everything is done by email with; it didn't have a contact name of who sent it, just an email message asking for my address so they can reissue a check.

  Once again, I am requesting the following information as it has now been 53 days since move out and still do not have any of the information that was to be furnished to me by Florida Law, > Title VI > Chapter 83 > Section 49, regarding amount return or any claims that are to be filled against my security deposit.   

  1. What is the time frame of receipt processing and sending out a check or HAS it been sent,

  ***** it is being sent (Fed Ex,USPS,ect) to ensure I receive it 

  3. What the amount is being returned  and if they are deducting any money, since I never received any communication as per lease pertaining to Return of Deposit. I have attacehd FPI, ***********, own lease agreement that specifically spells out how the Security Deposit Return is to be handled, which it was not. I would like to have confirmation from FPI that  they actually have received the request, and that they will provide the information l previously listed to ensure closure of his issue. According their response from the 17th that was provided, 

  I also have notified my attorney that I am trying to receive this information from *** and that I am trying to resolve this without getting them directly involved, as stated in the lease agreement as well, page 8,line 23, paragraph4 (highlighted). If the information I requested has not been forwarded to me, which is now a second request, I will have to get them involved. A simple response of these 3 items can prevent this from going further, or just pick up the phone and call me, since I can't reach a live person at FPI in ***********

  Please furnish the requested information.

  **** Kuehn 

  ************

   

  
  

  Business Response

  Date: 07/18/2025

  Please see the attachment. The property states that the issue has been resolved. 

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The management does not want to return my rent deposit. We were flooded back in 2024 on the 3rd floor, because of the building structure not functioning properly water seeped in through the walls. We moved to another unit in that complex and the previous manager allocated our deposit to the rent instead of prorated rent. Now they do not feel that they owe me my rent deposit money. Im seeking my payment for my rent deposit.

  Business Response

  Date: 07/16/2025

  Can you please provide more information as to which community this is in reference to. 

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  ********* in ************

  Business Response

  Date: 07/07/2025

  Can you please confirm the name of the property in question. 

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current resident at ****************** (formerly *************************) and am submitting this complaint due to ongoing mistreatment, unresponsiveness from management, and what appears to be retaliatory action.Over the past year, I submitted multiple complaints through the resident portal about:Harassment by neighbors,Unauthorized vehicles in my assigned parking space,A nail in my tire, and Broader safety concerns.None received follow-up. Despite repeated outreach, my concerns were ignored, leaving me feeling unsafe in my own home.Most recently, after requesting that the laundry room be opened earlier, my car was towed the next day from my assigned, permitted spacewithout warning or notice. No signage at the complex entrance referenced any no reverse parking policy, as required under California Vehicle Code 22658(a)(1) if towing is to be enforced.The only prior parking notice months ago said nothing about reverse parking. A new rule was only mentioned in an email two days after the tow. I had parked that way for over a year with no issue.When I contacted the leasing office, I was told to speak with the towing companydespite the property being responsible for authorizing tows. The manager also promised a 24-hour follow-up that never ******* the tow yard, staff refused to review my documentation, treated me rudely, and pressured me to allow someone else to drive my car to release itadding further stress to an already humiliating experience.This incident cost me my only day off, time from work, and added to a long-standing pattern of neglect. I am requesting accountability and fair treatment. No tenant should be treated this way for simply asserting their rights.

  Business Response

  Date: 07/14/2025

  Hello Team,
  
  
  The resident's vehicle was towed for backing into her parking space.
  We have several signs throughout the Community stating that all vehicles must be parked straight in.
  In addition, it's stated on their lease agreement under parking rules.
  I sent an email on 02/26/25 and another email on 06/25/25 reminding all residents of our parking rules so that they would avoid being towed.
  Unfortunately, her vehicle was towed for parking backwards and she came into our leasing office and I was able to reduce her tow after speaking with Expedite Towing.
  She sent me a follow up email a couple days later requesting a full refund which I responded to the same day by letting her know that we could not refund her the tow, and I sent her a copy of her lease which stated the parking rules. 
  Attached are pictures of the signs Expedite Towing posted, her lease agreement and the email which I responded back to her the same day.
  Please let me know if you have any additional questions.
  Thank you.

   

  *Photos attached

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FPI Management failed to provide adequate staff support or communication regarding rent adjustments and move-out procedures. In August 2024, tenants were verbally promised a free month of rent, but management refused to provide written confirmation despite multiple requests. From September to November, tenants were instructed not to pay rent while adjustments were made, but the on-site staff member was unresponsive to calls, emails, and in-person visits. In November, the staff member requested rent without providing the updated amount, then ceased communication until December, when she attempted to evict tenants who had been actively trying to resolve the issue.After paying rent and resolving the misunderstanding, the staff member was reportedly terminated without notice. Tenants moved out on February 1, 2024, but due to a lack of on-site personnel, no formal move-out could be processed. Despite confirming the move-out, *** continued to charge rent for March through June. Over 100 days later, a representative acknowledged the situation but denied a refund without explanation and ceased communication. Tenants are still being charged for a unit they vacated months ago and have had no response from *** for over a month.

  Business Response

  Date: 07/14/2025

  Can you please confirm if this is regarding Chatsworth Pointe Apartments. 

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is about the bulk internet service that *** has enforced upon their residents. I was notified of this update with a flyer on my doorway two weeks ago. The office informed me that I would be able to opt out. The following week, a lease addendum was posted to my door. As current ******* customers, we had to turn in our router if we did not comply. I currently pay $30 for the exact same internet speed that they are charging $65 for. This is more than double my current rate. While speaking with Xfinity, I was told I was involuntarily enrolled in the bulk service.I have not signed or provided any verbal permission giving authorization to change to my account.The only other option left is to find another internet provider which is not conducive to my job.I work from home, and the programs I run require high internet speeds.Not a single company will supply the internet speed required for my programs. There are no other options. Troubleshooting internet will also beore difficult through this plan. I received a message on my computer stating that my network is no longer private. I have spoken with ******* Eagles and ***** ******* who made it clear that there was no research done in advance of signing the contract with *******. They had no data other than what ******* stated was their current rates. They conducted no market research on what the options for their residents would be. They did not conduct polling within their communities. I pointed out a specific clause that stated they could cancel our internet at any time without any notice. ***** responded that he "imagines" that that doesn't mean they would cancel the internet. They signed a contract with ******* prior to getting authorization from their residents. *** told me it wasn't an option to not participate if I want to keep XFinity. I tried to compromise and ask them to reimburse me for the difference I would be paying extra.

  Business Response

  Date: 07/07/2025

  Is this complaint referring to ************ Apartments? Only the address was provided and it correlates to that community. 

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just wrote a huge report and when I went to download my pictures it lost it all. I live at summer breeze apartments witch is managed by FPI management this company has caused me nothing but problems since I became a renter. They have failed to do anything as a landlord that collects rent. The property has raised the rent and charged fees for everything. They promised pro rated rent to move in by a certain date and then never did it. Also was promised gift cards for certain promotions and never got them. Also the leasing agent changed my lease and auto signed my name when I was at work and wasn't present I was at work. I'd like all my rent refunded to me because repairs were not done as well and I have had nothing but problems here. I was told if I filed a complaint of any kind they would evict me in 7 days. I'd like a full refund of all the money I have put out to live here. The company has pulled all kinds tactics to have u pay but they haven't done anything as a landlord and property management company. I'm owed about 9000 dollars I'd like to get a full refund of all the money I've spent so I can move somewhere else before more retaliation any further. I've also filed a complaint today with the ************************ in ******* this company I speak of has a awful record and they have been getting away with this behavior for a while.

  Business Response

  Date: 07/08/2025

  Hello,

  FPI no longer manages this property. It is managed by TRG Management. 

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While residing in riverstone apartments we faced several challenges and were refused a parking space to accommodate my child with special needs. The office staff was often dismissive and showed growing concerns to escalate. Due to a neighbor consistently using discriminatory language towards myself and my children we were consequently asked to leave.

  Business Response

  Date: 07/14/2025

  Good Morning, 
  
  
  I wanted to reach out and let you know our legal team that was assisting with
  this resident when she resided at ********** is currently working on a response
  letter to Ms. ********** I just wanted to inform everyone that they are currently working on
  this and if I do not hear back today I will follow up on Monday morning.  

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because: Thank you for the update, but I need to correct several inaccuracies in your message.
  
  We have clear documentation showing that the repairs in our unit have taken well over two weeks to be completed and has actually taken over a month.The primary reason for the delay has been repeated no-shows by your repair staff and personal issues affecting their availabilitysomething your own team acknowledged. In fact, we were informed that you were in the process of hiring a new repair team due to numerous complaints from residents about delayed maintenance.
  
  
  Additionally, it is simply not true that weve restricted access to the unit. We have clearly communicated multiple times that the repairman is allowed to enter even if no one is home. Any suggestion that we are intentionally delaying access is completely unfounded and unfair.
  
  
  Please make sure the facts are accurately represented moving forward.
  
  
  oing neglect violates the terms of our lease agreement, which requires that the property be kept in a safe and habitable condition.This matter is urgent. The unsecured window has left my unit exposed to outside elements, reduced my security, and continues to impact my daily life. I respectfully request immediate attention to this issue and assistance in ensuring FPI Management fulfills its obligations. They were notified on may 5th it is now June

  Business Response

  Date: 06/16/2025

   I'm happy to report the repairs are now complete.
  Regarding unit #****, the resident has been waiting about two weeks for her repair. The tricky part is she'll only let us in when she's home and feeling up to it after work. Honestly, I'm starting to wonder if she's intentionally delaying access.

  Business Response

  Date: 07/03/2025

  Dear ******,
  This correspondence addresses your recent Better Business Bureau complaint. We acknowledge your continued dissatisfaction and extend our sincere apologies for the adverse experience you have encountered with maintenance services and the conduct of a former team member at Tides at ********************************************. Your feedback is of paramount importance to us, and we are committed to resolving your concerns comprehensively and professionally.
  We confirm receipt of your documentation indicating that repairs within your unit extended significantly beyond the anticipated two-week timeframe, ultimately requiring over one month for completion. We deeply regret the considerable inconvenience and disruption this delay caused. Furthermore, we recognize and corroborate that the primary factors contributing to these delays included repeated instances of our previous repair staff failing to appear for scheduled appointments, as well as internal challenges affecting their availability. It is important to note that we were in the process of restructuring our maintenance team at that time due to numerous resident complaints concerning delayed service, and we regret that these internal transitions directly impacted your experience. We offer no justification for the delays and the inconsistent service you received.
  Regarding your assertion concerning restricted access, we understand your perspective that you communicated your willingness for our repair staff to enter your unit even in your absence. It was not our intention to imply any deliberate delay on your part, and we apologize if our prior communication conveyed such an impression. We appreciate your cooperation in facilitating access to your residence for the necessary repairs.
  Moreover, we are profoundly concerned by your report of unprofessional and verbally aggressive behavior from our past Community Director, *******. We offer no justification for such conduct, and we are genuinely regretful that you were subjected to this experience. This behavior is inconsistent with the professional standards we uphold for our team members, and we are addressing this matter with the utmost seriousness.
  We are pleased to confirm that, subsequent to our recent discussion with our Portfolio Manager, *****, all outstanding service requests for your unit have now been successfully completed.
  We comprehend that, in light of these challenging circumstances, you are seeking to terminate your lease without penalty. Please be advised that we have engaged legal counsel to review the specific details of your situation and to provide guidance on this request. We will communicate with you directly regarding the outcome of this consultation.
  We sincerely regret that your experience escalated to this degree. We highly value our residents and are continuously striving to enhance our services and ensure a positive living environment for all residents at ***** at **********
  Sincerely,
  The Management Team Tides at ******************* Homes
  
  

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me but not all things are accurate. Everything in our apartment has in fact not been fixed there are still things that we notified tides about the day we moved in like the fireplace. The fireplace was broken before we even moved in and we made multiple complaints about it since the day we moved in and to this day it still has not been fixed or even attempted to be fixed. Part of the reason we even chose this place was because of the fireplace and we never once got a chance to use it. Not one single time. We also pay $30 or $35  a month for all the amenities in our complex yet the game room and gym have multiple broken pieces of equipment that cannot even be used and for most of our lease here the pool was closed and this is suppose to be a gated community yet the gates have been broken since we moved here as well. We just wanted to give you some other things to take into consideration while we wait to hear back about being let out of our lease with no penalty