Reviews

This profile includes reviews for FPI Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FPI Management

  800 Iron Point Road Folsom, CA 95630-9004

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  Township Eastside

  17310 SE Naegeli Dr Portland, OR 97236-9302

• 

  Tides on Green Oaks Apartments

  711 Brentford Pl Arlington, TX 76006

• 

  FPI Management, Inc.

  3187 Red Hill Ave Suite 220 Costa Mesa, CA 92626-3499

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  South Ridge Apartments

  1550 Sky Valley Dr. Reno, NV 89523

Review Details

• Review frompaul p

  Date: 07/15/2025

  1 star
  *** charged me TWICE for a 1269.37$ rent payment. this at their high range village properties of 143, THIRTY-EIGHT YEAR-OLD apartments which are crumbling slowly into the desert dust of ********** , **. THEN the thieves charged me $25 for a returned check charge when they discovered their error/ mistake! I refuse to pay their $25 greed fee. by the end of august, prayerfully, or perhaps sometime in september (the place is still under new construction) I shall move out to a new not yet complete apartment complex in town. The new three floor apartments are for Seniors. It promises to be good.

• Review fromCount C

  Date: 07/12/2025

  1 star
  The manager Trci, has repeatedly been rracist and has not followed the law about fair housing... Which is a federal law !!Owners need to take appropriate action !!July 12, 2025

• Review fromJuLian B

  Date: 06/06/2025

  1 star
  I am writing to formally express my dissatisfaction with the discriminatory and unprofessional behavior exhibited by leasing manager **** at ************************************************** in ******, **. Based on my personal experiences, as well as numerous complaints on Yelp (see: ************************************************************), it is clear that this is a systemic issue affecting multiple potential renters and professionals.On two separate occasions, myself and a colleague scheduled property tours for our clients, only to be met with blatant disrespect and dismissiveness from ****. During my visit, she falsely claimed I had not confirmed the tour (despite clear communication) and abruptly stated she "needed to go to lunch," refusing to assist us. My colleague experienced similar hostilityafter arriving, **** claimed there were no units available to tour, despite having confirmed the tour appointment. If no units were available, why schedule the tour? Why waste peoples time instead of notifying them in advance?This pattern of behavior suggests discriminatory practices, as **** appears to judge individuals based on appearance rather than treating them with basic professionalism. Her conduct reflects poorly not only on herself but on the property management for allowing such behavior to persist.I plan to escalate this matter further, including investigating whether her actions constitute racial bias or preferential treatment, as many other reviews allege similar experiences. This property needs immediate accountabilitystarting with the removal of **** from her position.Prospective renters and real estate professionals: BEWARE. Until management addresses this issue, I strongly advise against engaging with Covina Grand Apartment Homes.

  FPI Management

  Date: 06/10/2025

  Thank you for taking the time to share your concerns. We take allegations of unprofessional or discriminatory behavior very seriously and want to assure you that FPI Management does not tolerate conduct that is disrespectful or biased in any way.
  We sincerely regret that your experience at ********************** Homes did not meet your expectations. While we cannot discuss specific personnel matters or individual interactions in a public forum, we do want to better understand what occurred so that we can address it appropriately and ensure accountability.
  We encourage you to reach out directly to our Customer Experience team at ***************************** with the details of your visit, including the dates of the interactions and any supporting documentation. This will allow us to investigate the matter thoroughly and take any necessary action in line with our policies and values.
  Thank you again for bringing this to our attention. We remain committed to providing a respectful and professional experience for all prospective residents and partners.

• Review fromNhien T

  Date: 06/06/2025

  1 star
  My grandma passed while living at one of their property. After moving her stuff out and processing the move out, I received a check for her remaining security deposit. Even though the check clearly says that its valid for 120 days after the issued date, the check was stopped with a stop payment when attempting to deposit within the timeframe. When I called to property to ask, they told me that they attempted to reach me but I didnt answer and it was unclaimed so thats why theres a stop payment. I explained that I received no phone calls or contact from them as Ive saved their contact and would reach back if I receive any missed calls or received any form of communication and it made no sense since it wouldnt be voided until after 120 days. They didnt address my counter points and continue to repeat how its unclaimed so they cant issue a new check or help me any further. They pocket her full security deposit.Even when my late grandma was alive and living here, her car would get broken into multiple times, her windows smashed, her car stolen once, and once they wrongfully towed her, saying she parked in the wrong spot when she didnt and refused to show proof. This was all within a gated parking garage and with cameras. When we brought up these concerns, they shrugged off these concerns. Even when she was alive and when shes passed, shes been wronged by them.

  FPI Management

  Date: 06/10/2025

  We are very sorry to hear of your grandmothers passing and want to extend our sincere condolences to you and your family.
  We understand how upsetting this situation has been and appreciate you taking the time to share your experience. While were unable to discuss account-specific details in a public forum, we would like to clarify that security deposit refund checks are typically valid for 120 days. In some cases, if a check goes unclaimed and we are unable to confirm receipt, a stop payment may be placed as a precaution. We understand how frustrating this can be and apologize for any confusion.
  Regarding the safety concerns you mentioned, we take reports of criminal activity seriously and encourage all residents to report incidents to both the property team and local authorities so appropriate action can be taken. While gated access and surveillance tools are intended to enhance safety, no system can fully prevent criminal behavior.
  To ensure this matter receives the attention it deserves, we encourage you to reach out directly to our Customer Experience Team at ****************************** They will be happy to look into the situation further and assist in any way they can.

• Review fromShiyana L

  Date: 04/23/2025

  1 star
  Extremely Unprofessional and Misleading Avoid Metro Fremont Apartments (*****), managed by FPI Management I moved out of ************************ on 03/28/2025, and it has now been 23 days with zero communication regarding my security deposit. Despite sending multiple emails to the leasing office, I have yet to receive any response from the property manager. I've also called the office over 10 times during regular business hours, but no one ever answers the phone.This level of unresponsiveness is both frustrating and unacceptable. If you're considering moving in, be aware that while things may appear fine during your lease, the moment you move out, youre likely to be ignored.On top of that, the apartment complex feels very unsafe. My car was involved in a hit-and-run while parked in the lot. There are signs stating the area is Under Surveillance, but thats completely falsethere are no cameras anywhere on the property. It's incredibly misleading and gives tenants a false sense of security.Lastly, dont be fooled by the showroom. Make sure to see the exact unit youll be renting. The actual apartment I received was extremely old and nothing like the showroom they use during tours. It feels deceptive, as if theyre intentionally showing a much nicer unit to lure people in.Overall, I would not recommend living here. There are far better, more honest, and responsive property management teams out there.

  FPI Management

  Date: 05/06/2025

  We understand your frustration regarding the lack of communication about your security deposit and the difficulties you've experienced trying to reach our team at ************************. We sincerely apologize for this unresponsiveness, as it is not reflective of the service we aim to provide.

  We also take your concerns about the safety of the community very seriously, especially regarding the hit-and-run incident and the misleading information about surveillance cameras. It is disheartening to hear that you felt a false sense of security.
  Furthermore, we regret that the apartment you moved into did not meet the expectations set by the showroom. We understand how this discrepancy can feel deceptive.

  Please know that we want to address these issues and ensure a more positive experience for all residents. We encourage you to reach out directly to our Customer Experience Team so they can look into your specific situation regarding the security deposit, safety concerns, and the condition of your unit. They can be reached *****************************************. 

  We appreciate you bringing these matters to our attention, as it helps us identify areas where we need to improve.

• Review fromMorgan E

  Date: 04/10/2025

  1 star
  Fpi is a NIGHTMARE. Paid an OUTRAGEOUS amount of money for a luxury bug infested building, racist office personnel, a parking spot on the entire opposite side of the complex while pregnant with 3 kids but wasnt allowed to pull up to the alley way to unload groceries closer. Leasing agent ******* at fountain house CHASED my car as I was reversing to slap a tow sticker on it. Got sent an incorrect deposit breakdown stating we owed THOUSANDS and when speaking to the main agent in the office she started yelling screaming harassing my husband for mistakes she made all while my husband stayed very calm and confused why she was verbally attacking him. Stated were no longer allowed on property and gave us a fake number for her manager. Agent made comments about me looking pregnant although I was not and am petite. Made statements claiming we denied entry and that we will be charged for a leak, we never denied entry and entry was never requested and turned out there was never a leak coming from our apt either. We paid luxury prices for people that didnt even live there to party all through the stairs/alley way which included alcohol and drug use. Recently just found out about ******* getting her friend a lease using a stolen identity as well and when being investigated stated all files were lost.

  FPI Management

  Date: 04/11/2025

  Thank you for sharing your feedback. We are concerned to hear about your experience and the issues you encountered. It is our aim for all residents to have a positive living experience, and it sounds like your experience fell far short of that.
  For our Customer Experience Team to better understand your specific concerns and provide the most effective assistance, please contact them directly at ****************************** They are available to listen and work towards addressing the issues you've described.

• Review fromSamuel S

  Date: 03/28/2025

  1 star
  I have been a tenant with FPI Management for approximately four years, specifically at ********* at ******* in **********, **********. During this time, I have experienced ongoing issues with property management, particularly with ***** and ****** the current on-site managers. Their communication has consistently been inadequate, and attempts to escalate matters to upper management have been met with excessive delays and a lack of responsiveness.Presently, I am dealing with $5,000 + worth of damage to my vehicle from an employee of theirs who pushed a dumpster and hit my vehicle. Despite repeated efforts to seek resolution, it has been over six weeks with no meaningful progress or accountability from FPI Management or the on-site staff. The persistent unprofessionalism, evasiveness, and unwillingness to address issues proactively appear to be systemic at this property.FPI Management has demonstrated a consistent failure to communicate in a timely or effective manner, and the staff at ********* have shown minimal regard for the concerns or well-being of residents. - ***

  FPI Management

  Date: 03/31/2025

  Thank you for sharing your experience, ***. We understand your frustration regarding the ongoing issues at ********* at *******, especially the damage to your vehicle and the difficulties you've faced with communication and resolution.
  We strive for all our residents to have a positive living experience, and it's concerning to hear that this has not been the case for you. For the quickest and most effective assistance in resolving these matters, I would like to direct you to our Customer Experience Team. They are dedicated to addressing resident concerns and working towards a resolution.
  You can reach our Customer Experience Team directly at ***************************************.
  We appreciate you bringing this to our attention and hope to help you find a resolution soon.

• Review fromMatteo T

  Date: 03/25/2025

  1 star
  I moved out of The ****** in *********** on Jan 31. I was told my security deposit would be applied towards any leftover utility payments and the rest of the deposit refunded to a forward address via check. Within 2 weeks I received an email from a collections company. I was later informed by The ****** Community director/onsite manager that Accounts Receivable used the security deposit instead for an apartment cleaning, for which I followed the move out procedures per my lease. I called FPI management to speak with the assigned property manager, ****** ******** to which I received no response. The on site manager of The ****** has also received no communication back from ****** in regards to my Apartment Cleaning dispute. After I received no answer from ****** ********, I called FPI management again to only not have my calls answered but sent to an automated machine on subsequent calls. This was unprofessional and a misappropriation of a tenants deposit.

  FPI Management

  Date: 03/27/2025

  Thank you for sharing your experience. We understand your frustration regarding the handling of your security deposit and the lack of communication. This is certainly not the level of service we strive to provide at FPI Management.

  We want to assure you that we take your concerns seriously and would like to help resolve this issue. Please contact our Customer Experience Team directly so they can look into the specifics of your situation and work towards a resolution. You can reach them at ***************************************.

  We appreciate your patience and understanding as we work to address this.

• Review fromGLORIA O

  Date: 03/02/2025

  1 star
  I live at ***** on Palms, I gave the manager an *** letter from my **** saying she can not charge for a companion Dog living with me and she is so Ignorant, she sent me an email saying she will still charge for pet fees until she has a form from my physician asking for accommodations when the letter was self explain, this so call managers they need good training, now I had to take my dog out of my apartment and is giving me more anxiety so that I will put the situation in tik tak. so this company coming from **********, started respecting our rights before they got suit, I also put a complaint to **** and ***.

  FPI Management

  Date: 03/05/2025

  We understand your frustration regarding the situation with your Emotional Support ************ at Tides on Palms. We are committed to complying with all fair housing laws and ensuring our teams are well-trained in handling *** requests.

  We would like to investigate this matter further and ensure that your rights are being respected. Please contact our Customer Experience Team at ***************************** with details about your situation, including the date you provided the *** letter and any subsequent communication with the Community Director.

  We appreciate you bringing this to our attention and will work to address your concerns and provide clarity on our *** policies and procedures.
  
  

  
  

• Review fromChristie A

  Date: 02/19/2025

  1 star
  I rent a unit at ***** in ****. From the start it's been a terrible experience. My units washer didn't work (I just didn't know it at the time, it didn't spin when closed) closet door was broken, ant infestation, dish washer wouldn't open because of the placement of it, sink was clogged. This place is promoted as luxury but far from it. Well I placed work orders for all of them and only sink was addressed. After a month of constantly showing up to the office and calling them, they replaced the washer. When they replaced the washer, they left a leak, I called immediately to report it. The leak did not get addressed for over a month as well and caused mold to grow in the walls and in my living room and caused floor vinyl to raise. I put in a work order for that too and they came & painted over it and called it "resolved". From my knowledge mold was not tested and I was assured they were doing something about it but nothing happened, I'm still living with the mold exposed. I'm finally moving out & WO's i put in about a year ago are being addressed. Well they have entered twice now without permission or 24 hour notice breaking the lease agreement. I called them letting them know and how this caused alot of panic since I had no idea it was maintenance and first thought someone broke into my home. I emailed management, was assured I'd hear back by today and still nothing. No surprise, I've shown up and I can hear the manager tell her staff what to tell me instead of addressing me herself. I paid a large deposit and from the other reviews of this place, it's a common practice to keep people's deposit. I foreshadow the same happening to me. I spoke with a lawyer and previous & current tenants. Looks like there is a couple ways I can go about this but really wish it was just simple and easy. Obviously this company hires incompetent managers, who overwork the little staff they do have.

  FPI Management

  Date: 02/20/2025

  We sincerely apologize for the numerous issues you've experienced at Verge in ****. We understand your frustration and are concerned to hear about the problems with your unit, including the broken appliances, pest infestation, unresolved leak, and alleged mold. We also acknowledge your concerns regarding the lack of communication and the entries into your unit without proper notice. This is certainly not the level of service we strive to provide, and we appreciate you bringing these matters to our attention.

  We want to assure you that we take these issues seriously. We would like to connect you with our Customer Experience Team who can thoroughly investigate each of your concerns, including the mold issue, the unauthorized entries, and your deposit. They will work to understand the full scope of the situation and explore appropriate resolutions.
  
  Please contact our Customer Experience Team directly at ****************************** They are dedicated to addressing resident concerns and will be your point of contact going forward. We value your feedback and are committed to improving our processes and the resident experience.