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Business Profile

Electronics and Technology

Baseus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Baseus 65W *****mAh portable charger (Model BS-30KP365) from ****** in February 2025. In May 2025, I became aware of an official recall notice stating that the product had been involved in over 70 reported incidents, including 4 fires and property damage.I had been using this device regularly for months, completely unaware of the risks. Given the size and capacity of the charger, the potential for overheating is extremely concerning. Since learning about the recall, I have kept the device unused, but its presence in my home continues to feel unsafe.I contacted the seller and requested both a refund and a replacement. However, I was told I could only receive one or the other not both. I believe I am entitled to both a refund and a replacement, as I was sold a hazardous product without any prior warning. This is not a case of buyers remorse it is a serious safety concern. The product poses a risk of injury or fire and should never have remained available for purchase.I am submitting this complaint to formally request resolution and accountability. Consumers should not be left in the dark about safety risks, and companies must do better in protecting their customers

  • Initial Complaint

    Date:02/28/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/27/25 I went to ******** secret located at ******************************************************* and it paid ***** towards my ******** secret bill please note the amount due was ***** and it was due by 2/28/25. As of 2/28/25 the payment of ***** is not reflecting and ******** secret in store and or customer service is unable to help . They are unable to locate the payment and I was told to avoid a late fee I had to pay ***** which is the amount due despite already making a payment . To avoid a late fee I paid an additional ***** which has already reflecting on my account .

Baseus is NOT a BBB Accredited Business.

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