Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a set of 8 1/2 LED lights Sku: ZD000798 The lights are brand new and I was checking out the lights when I noticed that the wiring harness was not complete. So I contacted Auxbeam about the wiring harness was not complete. So they asked me to send them a copy of the receipt and a picture of the wiring harness. So I sent the information that they requested and they have been giving me the run around every since. I have asked to have higher *** to contact me and I have been denied every way I have asked customer service. They have been rude at times and they have been no help whatsoever. This has been going on for months now. All I have been trying to do is get what I bought and paid for. I gave them everything that they asked for and they still wouldnt warranty the wiring harness. So all I want is the complete wiring harness.

  Business Response

  Date: 07/24/2024

  Dear ****,
  Sorry for the trouble.
  
  Just because you are not able to provide the Amazon order number for us, so our clients on Amazon are not able to provide you with the warranty service.
  But we are willing to resend you the wiring harness from Chinese warehouse.
  Please confirm if the below part is what you want.
  The shipping time is about 1520 days.
  Is it okay for you?
  Could you please check and confirm your detailed address with the below details?
  Name:
  Street:
  City:
  State:
  Zipcode:
  Country:
  Phone number:
  
  Hope you can cancel the BBB complaint so that we can arrange to resend you the wiring harness.
  
  Looking forward to your reply.
  Have a good night!

  Customer Answer

  Date: 07/26/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Hi

  so yes I accept what the company Auxbeam said that they will send me a wiring for my Auxbeam 8 1/2 inch lights harness to,

  *********************;

  ****************** #***
  ************ 98248

   

• Initial Complaint

  Date:07/19/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three items online, order #******, from Auxbeam on June 23, 2024. Two items did not work for me and I would like to return and get a refund. Their return policy is within 30 days of purchase in original packaging and I have both. I have requested this refund online multiple times, per their instructions, but never received a return authorization label in return. I have called their customer service number listed on website, **************, multiple times for many days and only a ******* message saying this person is not available. I am now online seeing all the complaints about this company and the terrible customer service and adding my issue in hopes of getting a refund. Send me the return form AND REFUND my money to original form of payment.

  Business Response

  Date: 07/21/2024

  148095
  Dear ****,
  Sorry for the trouble.

  We have already replied you at the first time we received your return. Please check the attachment.

  Have you received our last email?

  You can kindly check with your spam mail.
  
  We checked the fog light is H10/9145/9140.
  Could you please show us the original bulb type of fog light and turn signal?
  Considering the long return time and expensive shipping fee,
  how about refunding you $15 and you can try to resell to others in need or send to your friends as a gift?
  Is it okay for you?
  
  If you still want to return & refund:
  We respect your decision.
  
  Could you please take some photos of the item and the original package?
  Please ensure the original packaging box, S/M label, and bulbs are in good condition.
  After that, we will give you a return RMA and return address.
  

  Hope you can cancel the complaint and we can solve it in a peaceful way.
  Looking forward to your reply.
  Have a good night!

• Initial Complaint

  Date:04/30/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 6 light wiring harness and once I received my package it was only a 2 light wiring harness! I called auxbeam 6x on the number listed on there website and as soon as someone answers the phone it hangs up. I've called from 2 different cellphones on 2 different carriers. I feel like I was scammed. They have horrible customer service. I just want what I ordered or to be refunded. I'm not hard to please!

  Business Response

  Date: 05/05/2024

  #******
  Dear *****,
  Sorry for the trouble.
  
  Do you mean you don't receive the part we circled as the attachment?
  How about resending you a new set of it?
  Please confirm if we can resend to your original address:
  *********************************, ****************************************************************, **********
  Could you please cancel the complaint?

  
  Looking forward to your reply.
  Have a good night!
  
  Best Regards,
  

  
  

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve bought multiple sets of headlights from this company from other vendors other than the actual company themselves and now that I’m buying a set from them they sent me the wrong set of bulbs they refuse to take my phone calls and refuse to send me the right set of bulbs this company is a obvious scam and they ask for your credit card information over the phone when you ask about getting a refund or about having problems with there products the same Chinese woman answers the phone every time you call but now they won’t even answer my calls

  Business Response

  Date: 05/21/2023

  Dear  Representative,

  Thanks for your email,

  Please check the picture on the attachment.

  We have negotiated with the buyer, and he has agreed the solution we provided before.

  We will process with the solution and confirm with the buyer again.

  Hope you can kindly verify it.

  Should you require any further help or information, please do not hesitate to contact us.

  Best regards

• Initial Complaint

  Date:03/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Transaction Date: 02/13/2023 - $80.99
  - Received product, realized even though product was for my application, it requires an additional adapters.
  -Ordered adapters: 02/18/2023 - $ 20.75
  -Attempted installation with recommended adapters. Adapters do not mate with the flange of the light, so practically impossible in my opinion to install.
  -Filed return request.
  -Sent pictures and video of issue to company.
  -Offered no recommendation other than basically keep, sell to someone and receive a $20 discount.
  -Stated that company has 30 day return policy.
  -Sent pictures at request to company of all products for return.
  -Received RMA for product return. Advised to pay for return shipping and I would be reimbursed for the shipping cost. USPS $14.50.
  -Provided tracking to company.
  -Advised to company that the package was delivered on 03/09/2023.
  -Company sent email with picture of package; however, attempted to tell me that the only thing in the box was the adaptors.
  -I have opened disputes with my credit card companies against the company; however, if successful, this will only recuperate the cost of the products. I will still be out the $14.50 in shipping that the company agreed to reimburse.
  -I am seeking the reimbursement of the shipping cost incurred.

  Business Response

  Date: 03/12/2023

  Hi there,

  
  

  Regarding this order, the returned product we received was indeed not the product we sent to the customer.

  We just check with the customer if he returned the wrong product.

  We have issued a full refund already.

• Initial Complaint

  Date:12/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of LED headlight bulbs from AUXBEAM about 10 months ago and they are making a screeching noise that is not normal. I sent videos of the noise to customer service and they agreed that something isnt right. First they tried to give me a partial refund and I told them that I just want them to replace the defective part. Then they tried to get me to pay 33 dollars and they send me one. I said again I would just like them to replace the defective part. Then they said for me to pay 22 dollars and they would send me a replacement set. The invoice for the 22 dollars had the recipient info in chinese which I do not speak and I do not trust giving my info to. I have been a long time customer and have referred many people to them. This is absolutely rediculouse that they will not replace the defective part when there warranty states "Auxbeam products are guaranteed against manufacturing defects for 2 years from the original date of receipt. "

  Business Response

  Date: 12/02/2022

  Hi there,

  
  

  We have resent a new pair of bulbs to the customer for free.

  Any questions, please feel free to contact us.

  
  

  Customer Answer

  Date: 12/05/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 184***13, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item description on website is false . They have marketed their product that all is included and in fact it is not . Very deceiving. I have gotten a response from someone have an on going conversation in my email. She has offered me $15 and to keep the items and try and recover my money by selling them!! Phone number rings about 7 times then Hans up. Also her response to me was that the description does look misleading that she would let someone know.. not impressed with this company at all.

  Business Response

  Date: 11/17/2022

  Hi there,

  
  

  We have provided a prepaid shipping label to the customer.

  When we receive the returned items, we will issue a full refund.

  Any questions, please feel free to contact us.

  Thanks.