Business Profile

Sunglasses

Oakley Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Oakley Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

104 total complaints in the last 3 years.
34 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/13/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered Oakley Chamber frames on Feb 19, 2024. On Feb 26, I received notice that the frames were shipped. First issue - The frames sat at the lab for a week before shipping so I had to reach out to prompt them to ship. The next day, the tracking number changed and the frames arrived a few days later. The frames were supposed to ship next day air. Arrived a week after the shipping notification.Second issue - when I received the frames, the prescription was way too strong so I asked them to remake. Upon inspection, the frames were stretched out like someone pulled them like a "wishbone." The prescription was also incorrect (again) and blurred. I reached out to customer service and spoke to *****. ***** apologized and offered a repair. Due to my experience thus far, I did not want to go this route and requested a refund. ***** asked me the amount and confirmed the refund would be issued in two days.Third issue - after two days, I received an email on March 13 that Oakley has remade the frames and are sending. I DID NOT ASK FOR ANOTHER SET OF FRAMES. I ASKED FOR A REFUND! For the third time, I reached out to customer service and reached *****. ***** advised I have to wait for these third frames to arrive and then I need to return to receive my requested refund. Do you see the problem here yet? I asked for a refund, they sent me more frames. ***** stated, because the latest frames (I did not ask for) are in transit, a refund cannot be issued. I went on to share my frustration, but they would not offer any resolution other than sending the third set of frames back. It seems they are so worried about getting the frames back rather than supporting their client. Near the end of the chat, I asked for the a supervisor name and was hung up on by *****.I would like to be immediately refunded. It is not my responsibility to worry about sending back frames I did not ask for. CS, including ***** and SV, should also be trained on how to take better care of customers.
Business Response
Date: 03/14/2024
"Hello *****,

Thank you for the additional information about your survey response and experience with Oakley. Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.

Our records indicate you contacted Oakley **************** on 03/13/2024 regarding order H00389352193. We are happy to let you know our Verifications Team has processed a new prescription order. We will begin processing your redo order right away.

NEW ORDER #: H00390021694

What you can expect:
1-2 weeks to receive your new pair of glasses

We hope this satisfactorily addresses your concerns. Again, thank you for your time and for being a valued customer.

Best Regards,

**********************

Oakley
Customer Resolution Team"
Customer Answer
Date: 03/14/2024
I cant believe this. Once again, and this is commensurate with the service I have received so far, I did not ask for another remake. If you had bothered to read the original complaint, I indicated the desired solution. I am thru working with Oakley and would just like to have a refund issued for the original order, along with my Eye Med claim reset back to unused, and Ill find another frames provider.
Business Response
Date: 03/14/2024
Hello *****,

Thank you for reaching back out to us.

After reviewing your account, we have issued a full refund to the original form of payment for order H00388383184, as well as reversed your insurance benefits. You should see this reflect on your side within 5 business days.

Additionally order H00390021694 has been cancelled.

Please use the following return labels to send back the 2 orders you got orders:

H00388383184 - 1Z78F4Y29099971940 - ***************************************************************************
H00389352193 - 1Z78F4Y29096536498 - ***************************************************************************
Thank you,
Luxottica Customer Resolution Team

Customer Answer
Date: 03/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*************************
Initial Complaint
Date:03/12/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for prescription eyeglasses with Oakley on 19 February 2024. The order number is HX0015272829. I was tracking the order through the **** website with the provided tracking number of ************************** and the order was sent to the **** processing center in ***********, **. Packages sent to that processing center are sent by boat to Europe, where I am stationed, takes 45 days. On their webpage, under shipping information, it states that deliveries to APO takes 14 days. Nowhere on that page, or any other page on their website that I could find does it state 45 days to deliver to an APO.I had a series of email exchanges with their customer service department (included) to try and resolve the situation and have my order delivered within the 14 days, as advertised on their webpage (see attachment). In each exchange they refused to either refund my money or redo the order and ship it to me via priority mail or first class mail which only takes 4-5 days or 7-10 days (see attachment) and insisted that I would have to wait the 45 days to receive the item I paid for.If they will redo the order and send it to me via priority mail or first class mail so it arrives in the time frame promised and advertised (14 days), that would be the best resolution. I am more than happy to send the original pair back after they arrive here in Europe. Second best is a complete refund so I can get the glasses made at a local optometrist. Again, I would send the glasses back to them once they arrive.
Business Response
Date: 03/13/2024
Hello *****,

Thank you so much for taking the time to reach out to Oakley via the BBB.
We regret to hear that your order has been delayed and we are here to help. Also, we apologize that our website told you this overseas delivery would take 14 days and that you were then told it may take up to 45 days.
Unfortunately, we have absolutely no possible way of sending you an order to Europe via priority or first class mail as you have requested.
After reviewing your account, we have issued a full refund in the amount of $296.50 to the original form of payment for order HX0015272829. You should see this reflect on your side usually within 5 business days.
There is no need to send the glasses back to us once they arrive, you can go ahead and keep them at that point. This complaint has been closed.
Thank you,
Luxottica Customer Resolution Team
Customer Answer
Date: 03/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you for advocating on my behalf, I am more than happy with the results.

Regards,

*****************************
Initial Complaint
Date:03/12/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Oakley advertised the Hydra sunglasses in size XL (137mm). Since the Hydra sunglasses were in my size, I went ahead and ordered them. Oakley has since corrected the incorrect size shown on the website. They are truly a size XS small (122mm). This is even reflected in my orders page on Oakley, which they retroactively went back and fixed on their website. Fortunately, I have the original email showing the size I originally ordered. I did not receive the item I originally ordered, and in fact, I was shown an inaccurate description of the product. Please review the size shown on the orders page that I am submitting with the item advertised online today on Oakley.com. They are different sizes that no longer match.
Business Response
Date: 03/12/2024
Hello *******,

Thank you for reaching out to Oakley via the BBB.

Our apologies that there was an error on our website, which presented the glasses you purchased in in inaccurate size. As you mentioned, we have since fixed this error on our website, but we still appreciate you bringing it to our attention.

After reviewing your order, we have issued a full refund in the amount of $165.38 to the original form of payment, which you should see reflect on your side usually within 5 business days.

You may keep the product received, as the error on the website was our fault. There is no need to send this order back to us.

Lastly, earlier today (3/12) you were provided with a 50% off promotional code, which you may use to place a new order.

Thank you,
Luxottica Customer Resolution Team
Customer Answer
Date: 03/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***************************
Initial Complaint
Date:02/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made the purchase on Aug 1, 2023 from the oakley website. Bought them as a gift for my son for christmas. He has worn them only a few times and the frame has already broken in the nose area. Oakley claims to have a warranty for 2 years. We have owned the sunglasses for less than 6 months with minimal wear. Oakley claims the sunglasses to be impact resistant which clearly they are not. When purchasing a pair of oakleys you are guaranteed a warranty. Unfortunately they do not honor there word on the quality of there sunglasses and instead deny your claim and offer a discounted price for a new pair which is $140. I paid $170 for this pair. Paying this much for a pair of plastic sunglasses should hold much higher quality then they are providing.
Business Response
Date: 02/21/2024
02/21/2024 12:46 PM
Hello *******,

Thank you for providing the requested information.

We have placed your one-time courtesy complimentary replacement order of your original model.

Your order H00388513935 will arrive within 14 business days.

We hope we have met the level of service expected and have satisfactorily addressed your concerns. Please be on the lookout for an email with a final survey about your most recent experience.

Best regards,

************
Luxottica After Sales
Customer Resolution Team
Initial Complaint
Date:02/19/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Oakley Standard Issue website send me two emails saying 70% off the entire store for Presidents Day sale. This is false advertising as very few items and nothing I wanted to buy was 70%. They were 45% or 50% off. I want them to honor the sale and allow me to purchase what i want from the store at a 70% off discount as advertised.
Business Response
Date: 02/20/2024
Hello *******,

Thank you for reaching out to Oakley via the BBB.

We regret to hear about the confusion caused by the promotional email that was sent to you.

After reviewing the attached screenshot, we can confirm with you that the email reads "UP TO 70% off sitewide". This does not mean that all pairs are 70% off but some pairs will be discounted up to that much.

We certainly hope that this will help clear up any confusion caused by us. We apologize again for the inconvenience.

Thank you,
Luxottica Customer Resolution Team
Customer Answer
Date: 02/20/2024
Please show me what was 70%, because I certainly could not find anything. The fact that you attempt to confuse people by you emails shows the truth at what you do. So if one thing was 70% off you guys call it good! SHAME ON YOU!

You're not a company I no longer want to associate with.

Good day
Business Response
Date: 02/21/2024
Hello *******,

Thank you for the additional information about your survey response and experience with Oakley. My guess is that all of the pairs that were 70% off were likely all out of stock by the time you visited the website. As with you, most of our customers love finding great deals and certainly the 70% off pairs were quite popular.

Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments.
Thank you,
Luxottica Customer Resolution Team
Customer Answer
Date: 02/26/2024
You advertise in such a manner to trick the consumer. Unethical and sub par by any honest persons point of view. You want to know as a shady company, that's on you and clearly that is what you seek.

Good Day.
Initial Complaint
Date:01/30/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/28/2023, I placed an on-line Oakley After Sales - Order: *********, for a pair of sunglass replacement lenses and nose pad. The order was sent to my prior address and received as dated 9/18/23 to PO Box 448, **************** *****. Between the time the order was shipped and received, I had moved to a new address in ********, ******. I had initiated a change of address on 9/4/23. Tracking information stated the order was held at the post office in ****** and I stopped by to pick it up, but was told it got sent back to Oakley because of the change in address. Ive not received a refund for order to total $60.50. Ive not received the replacement items ordered either, which I would prefer. Im reaching out to BBB because I cant seem to navigate the Oakley ************* process. *** tried nunerous times to call customer service and send emails directed to file both customer and warranty care claims, with these avenues resulting in loops and no one following up to further assist. Theyre just dead ends. I need help either getting my money back or getting the replacement items ordered. Its very frustrating process.
Business Response
Date: 02/07/2024
Hello *******,

We regret to hear that you have not received a refund or a replacement for your after sales order.

Unfortunately, we are unable to replace replacement parts orders and as such, we have issued a full refund in the amount of $60.50 to the original form of payment, which you should see reflect on your side within 55 business days.

Thank you,
Luxottica Customer Resolution Team
Initial Complaint
Date:01/29/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered prescription glasses for my 6 year old who needs the glasses to correct one eye being weaker than the other, which the longer it does not get addressed will affect him the rest of his life. Ordered the glassed on 1/4. The script was approved on 1/6. I recieve an email on 1/16 stating due to unforeseen circumstances the order will b shipped last than original estimated. This did not mean it would not be shipped. Called on 1/25 on an update and was told the glasses was out of stock. There is no reason to go through all of this rather the customer should not even be able to select a product that you do not even have in stock. Now I have delayed a month of my sons treatment in the hopes that I would receive the glasses.
Business Response
Date: 01/29/2024
Hello *****,

Thank you for reaching out to Oakley via the BBB.

We regret to hear about your order being delayed, and we are here to help.

After reviewing order H00385225298, it appears that this order was previously cancelled on 1/25. Our apologies for this inconvenience.

We appreciate your continued loyalty. Please use the code below on your next online purchase to receive 30% Off. Valid until 12/31/24. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other exclusions may apply.

Promotional Code: ***-****-TD3E-6LC4

Thank you,
Luxottica Customer Resolution Team
Customer Answer
Date: 01/31/2024
I am not looking to purchase through the web site again. Oakley does not even know what item they have in stock yet will still sell a product. Fix the system so that if a customer makes a purchase they will know they are going to actually receive the item. This is not a pair of socks rather prescription glasses.
Business Response
Date: 01/31/2024
Hello *****,
Thank you for the additional information about your survey response and experience with Oakley. Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback to our management team to ensure the matter is properly addressed.

Thank you,
Luxottica Customer Resolution Team
Initial Complaint
Date:01/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of Rx Oakley glasses from OakleySI (Oakley's military sales), with the following options:Hex Jector Fit: Narrow - Universal Fit Size: L (136mm)Frame Color: Satin Black Lens: Clear OTD **** Amber ********** Gen8 Premium Use: Single ******************* Authentics **** Slim Treatments: Anti-scratch,UV Protection,Oakley Stealth Pro The glasses appeared to be the right Rx level, but have such a horrific glare that they are unusable at night. I contacted them several months after receiving them, which was the first instance where I used them at night and asked them to remake the lenses. I have another pair of Oakley glasses that were made through a partner vendor (MyEyeDr.) with the same options and they have no glare and work fine. I mentioned to OakleySI that the new glasses are unusable during the only time of day where I need them and they pose a safety risk with the severe glare. OakleySI refused to remake the lenses and now I must spend ******* dollars having the same lenses recreated through a reputable vendor like MyEyeDr., which ironically outsources to Oakley to produce. Oakley customer support was rude and unsympathetic, only citing that I was beyond their return window.
Business Response
Date: 01/25/2024
Hello ***,

Thank you for reaching out to Oakley via the BBB.

After reviewing your account, it appears that this order was placed all the way back in February of 2023, almost a full year ago.

We understand that you just recently wore this pair at night, and discovered this glare issue, which we greatly apologize that you are experiencing.

As was previously mentioned to you by ******************** on 11/17 that, "According to our systems, the prescription that you provided for this order expired on 4/6/2023.

Could you please provide us with an updated prescription?"

Unfortunately, you never responded to this email, or the follow up emails we sent on 11/20, 11/22, and 11/25.

We would be more than happy to replace this order for you, however we cannot do so with an expired prescription.

Please inform us of how you would like us to resolve your issue.

Thank you,
Luxottica Customer Resolution Team
Initial Complaint
Date:01/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a pair of Oakley eyeglasses a while back. The glasses were defective and when I contacted Oakleythey told me they would replace them. This was in 2/23. They did in fact replace them but recently the rubber tip at the end of the legs are pulling my hair because my hair is getting stuck inside the tip. I contacted Oakley and explained the problem along with sending pics. of the glasses and everything else they asked for. *******. that helped me replace the glasses initially was ******************** told me it was her pleasure to help me and to let her know if I needed anything else. When I wrote about the problem with the tips I addressed the email to **************** She never got back to me but instead others got involved. Each time I was sent a standard letter telling me to fill in a form with the receipt date and the amount. I keep telling them over and over again. I have no receipt. The glasses were sent to me without a receipt or any other type of paperwork. I have nothing to send. I explained this and told them they should have all my information in their systemyet I keep getting the same standard form letter. I am getting absolutely no help, being ignored and I need a working pair of glasses. I am beyond angry!!!
Business Response
Date: 01/25/2024
Hello *****,

Thank you for reaching out to Oakley via the BBB.

Unfortunately, we are unable to replace/service/warranty any pair that was replaced by our After Sales Department. In other words, there is no warranty for you to use on your replacement pair since that pair was a warranty replacement from your original order.

If you would like, we can send you a 50% off promotional code? But that is the absolute most that we can do for you regarding this situation.

Please let us know whether you would like us to send you a 50% off promotional code and close this complaint or if you would just like us to close this complaint.

We apologize that we are unable to do more, but your original pair has already been warrantied and the pair you have currently was free.
Thank you,
Luxottica Customer Resolution Team
Customer Answer
Date: 01/26/2024
To whom it may concern,
I dont think its right whether the glasses were the original or a replacement. If they are defective they are defective. If you choose not to help me with this in a replacementI will go ahead and accept the offer for 50% off a new pair. Id like to add thisif Im having a problem with the glasses Im sure others are too. Its irresponsible of you not to guarantee and help with a defect either way. Ill be going on ************ and make sure people are aware of how Oakley functions, know what my experience has been so theyll be aware for future purchases. Im also going to contact ********* and inform them of your policy. Id like to see what their reaction is to it.
Thank you, ****************
Business Response
Date: 01/26/2024
Hello *****,

Thank you for reaching back out to us.

We appreciate your continued loyalty. Please use the code below on your next online purchase to receive 50% Off (ONLY 1 Item up to $500). Valid until 12/31/24. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other exclusions may apply.

Promotional Code: AD1-GX4D-****-NDDR

Additionally, I have came up with a creative potential solution to your problem you are having with your temple tips pulling out your hair.

We can provide you with a free pair of replacement temple tips if you care to reach back out to us and provide the following:

Exact model information:
Full address:

We look forward to hearing back from you,

Thank you,
Luxottica Customer Resolution Team
Initial Complaint
Date:01/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Oakley sunglasses on 10/28/2023 and purchased the additional 12 mo protection plan for $40. Order#: H00377600817 - $253.89 Protection Plan 12 mo coverage: Order# ************* I have attached screenshots of both orders. I have been trying to file a protection plan claim by calling the number directed on the email. There is not a live agent available to speak to. There is only an option to file a warranty claim online. I attempted that claim and referenced the protection plan. I was told my order was no longer under warranty and offered repair at $116. Im aware that the type of damage is not covered under warranty but it is covered under the protection plan. I have attempted to try and reach a live person on the phone at least 15 times. I chatted with a representative online for 45 minutes and was eventually disconnected by the agent. I have been going back and forth on email for the past week. No one is able to give me information on how to speak to a live agent in order to file the protection plan claim I paid for. I have screenshots and emails of every interaction I can provide as well. I feel that this is bait and switch. After you pay the money for the extra protection theres no way to file your claim. Bordering on unethical business practices.
Business Response
Date: 01/24/2024
Hello *********,

Thank you for taking the time to reach out to Oakley via the BBB.

We regret to hear about your situation thus far, and we are here to help.

To begin, we must apologize for the lack of assistance you have gotten while attempting to redeem the protection plan that you paid for when you placed your original order (H00377600817). Additionally, we apologize that you had to reach out to us so many times, and eventually even had to go as far as calling one of our stores for assistance.

After reviewing your account, it does appear that your order was replaced yesterday 1/23 with order H00386499395. Once this order has processed and shipped out, you will be emailed a tracking number and estimated delivery date.

Lastly, for your troubles we have decided to provide you with a 100% off promotional code, which you may use to place another order on our website.

Please use the code below on your next online purchase to receive 100% Off (ONLY 1 Item up to $200). Valid until 12/31/24. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other exclusions may apply.

We certainly hope that this resolves your issue, and we apologize once more for this entire situation, which could have been avoided completely.

Promotional Code: AA4-6XA3-1DZR-ZW4R

Thank you,
Luxottica Customer Resolution Team
Customer Answer
Date: 01/25/2024

Better Business Bureau:

I would like to commend the store employees for their patience and knowledge which was a completely different experience than your online/chat/telephone support team.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*************************************

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Oakley Inc is NOT a BBB Accredited Business.