Complaints

This profile includes complaints for Legacy Partners Residential, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Legacy Partners Residential, Inc. has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Legacy Partners Residential, Inc.

  4000 E 3rd Ave # 600 Foster City, CA 94404-4805

• 

  Legacy Partners Residential, Inc.

  10550 E Iowa Ave Aurora, CO 80012-5073

• 

  Legacy Partners Residential, Inc.

  8000 W Crestline Ave Littleton, CO 80123-1252

• 

  Legacy Partners Residential, Inc.

  6602 Green River Dr Highlands Ranch, CO 80130-3031

• 

  Summitt Ridge Apartments

  8330 E. Quincy Ave. Denver, CO 80237

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting to terminate my lease without the $6,090 early termination fee due to ongoing noise disturbances that violate my right to quiet enjoyment under California Civil Code Section 1927. These disturbances have also negatively impacted my well-being for the following reasons:April 14 2024: My neighbor hosted a party with loud bass music that continued past 3AM. I reported the issue to management, requesting their assistance in addressing the noise disturbance.December 14 2024: I was woken up around 2AM by excessive noise from the same neighbors party. I contacted the Courtesy Patrol, who arrived at approximately 3 AM, after which the noise stopped. I subsequently submitted a noise complaint to management and asked whether further action would be taken if the disturbances continued. Management responded that they would continue to contact the resident, but did not indicate any concrete measures beyond reminders. The lack of effective measures allowed the issue to persist and escalate.February 7, 2025: My neighbor held another party around 11 PM. Due to the excessive noise, I called the police. Although the party ended before the police arrived, another disturbance occurred at 4:30 AM.These ongoing disturbances have significantly impacted my well-being, as I have a documented history of panic attacks. I have previously discussed with my therapist that excessive noise and sleep disturbances could be potential triggers. On February 7, 2025, after being woken up around 4:30 AM following my neighbors earlier party, I experienced significant discomfort, including ******************* and fear that my symptoms could escalate into a panic attack.

  Business Response

  Date: 02/21/2025

  We have allowed the tenant to provide notice to vacate without penalty. 

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am immensely concerned about my $****** deposit that I gave a cashier's check to No *********************. Apparently the manager, ***** **********, should have advised me to present two checks, one for the application fee and one for the deposit. However, she just advised me to bring one cashiers check for ****** to apply for this apartment. She said she did so since I was from out of town. This has caused major problems and she should have been honest and transparent as well as helpful with this whole situation. Additionally, I would like to speak with accounting and make sure to get my check back.Additionally, I was not advised to bring my own check book on my trip to ** which would have helped me avoid all of this stress and hassle. This would have helped me avoid a trip to the bank. I am incredibly upset that my application was not accepted and now I am having issues getting my $****** deposit back which is owed to me. This has been the most stressful apartment experience I have ever had and this company seems to be unethical and dishonest. The lack of transparency and thoroughness is appalling and concerning. I want my ****** deposit back asap.

  Customer Answer

  Date: 12/10/2024

  Please close this complaint as resolved.

• Initial Complaint

  Date:03/07/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to Legacy at Fitz on/around 02/26-02/27/2024. Paid $235, $35 application fee, non refundable and $200 holding fee which may or may not be refundable, based on application disclosures. Unit was not ready for move in until 03/07/2024. Received an email on Feb 28, 2024 application was approved. Feb 29 received an email, regarding the approval, had a series of questions (about 6) before they proceed with typing up lease and welcome letter. I decided that no longer was interested in signing a lease at this property. So, sent an email 03/02/2024 stating just that and if they could refund money, that application disclosures do not pertain to me. Leasing office responded: "May I ask why you would like to cancel" Me: I rather not and can just refund the money. Monday 03/04/2023 ********************************* sent an email stating that $200 holding fee is refundable if the application is canceled within 72 hours of applying, which is NOT stated on application disclosure. #5 disclosures states they can keep the holding fee "if you withdraw before approval" nothing about keeping you holding fee if you withdraw after approval. Other disclosures states signing lease in advance or approval when when lease contract isn't signed yet. I did not receive a lease to sign. I sent another email on 03/06/2024 @8:32 AM, again requesting a refund and listed the reason as to why the disclosures does not pertain to my situation. NO RESPONSE. Don't have time to go back and forth about money that is owed back to me and not fond of being ignored either. I just want my money back, that's it.

  Business Response

  Date: 03/11/2024

  Legacy Partners has not managed Legacy at Fitz since October 2023. Greystar is the management company.
  Thank you, *****
  
   
  ***************************
  REGIONAL OFFICE MANAGER 
  

  
  

  Customer Answer

  Date: 03/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21400284.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/22/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease ends April 5, 2024 and I gave notice on February 1, 2024 that I would be moving out early on March 3, 2024 with the understanding that I would be responsible for rent until the end of my lease April 5, 2024, unless they were able to re lease the unit between that time to mitigate damages and the amount I owe would be pro rated accordingly. I signed the required move out forms and I was charged an early termination fee of $4214, an amount much greater than what rent I would owe for the month of March 2024 to April 5, 2024 which is illegal under California Civil Code Section ******. Also, the property management has not made any efforts to re lease the property to mitigate the damages as required under that same code section. I am requesting that the early termination fee be removed and that I only be responsible for any rent I owe for the month of March 2024 and through April 5, 2024, unless they are able to re lease the unit during that time and provide me a prorated amount.

  Business Response

  Date: 02/26/2024

  Resident may of reached out to BBB due to on 2/22 she sent us 3 emails 11:24 PM 2/21, 12:05 AM, 12:51PM, and I was able to respond to it at 3:00PM.  ***** had helped her with the NTV.  Maybe she sent it before I contacted her and reversed the term fee mistake due to ***** entered into Onesite the actual physical move out date vs.the lease end date in which it charged the lease break automatically.  She is fulfilling lease until the end of it, gave proper 30-day notice, and will physically be moving out early.
  If we do get it ready and leased for another to move in we will revised the move out statemen if we will owe her any rental days credit.
  I had also sent her a follow up email last week that the team should of entered her move out date as same as lease in date and did not which created the lease break charge that I reversed and let her know.
  

  Customer Answer

  Date: 02/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved in and started renting an apartment at The ****************** in Woodland Hills, ** (managed by Legacy Partners). Since almost day one of moving in, weve had multiple issues Breach of the warranty of habitability, Breach of the covenant of quiet enjoyment, 2 major incidents of hazardous health code violations that harmed me, my wife and our baby; even to the point of having no choice but to go and have a very high risk eye surgery on my one and only seeing right eye (I am disabled / blind in one eye) due to the constant exposure of marijuana and crystal **** smoke being constantly pumped into our apartment through the ** vents and also from outside balcony as a result of other tenants smoking these substances in this non smoking building! After more than 15+ email complaints to the on site managers, 10+ complaints to the on site security, the problem still remains unresolved! Management has not resolved the issue and has continued to completely ignore our request for assistance! This issue began on 05/20/23 and is still occurring multiple times throughout the day and night until this very day! Additionally, another very hazardous issue occurred which management was also very careless about back in Sep/Oct of 2022 related to the bbq grills right outside of our balcony with smoke and hazardous chemicals (one of which is know to cause cancer) getting pumped into our apartment while my wife was pregnant and causing us harm! It took almost 2 months to resolve since management did not care to resolve it or shut off the grills! The *** came along with the hazmat team from the fire department, investigated and shut off the grills due to the elevated high level of Chemicals / smoke being pumped into our apartment! IN ADDITION TO A FULL REFUND OF ALL RENTS PAID SINCE WE MOVED IN, ALONG WITH OUR SECURITY DEPOSIT AND COMPLETE ELIMINATION OF WHATEVER OUTSTANDING BALANCE THAT WE OWE TO YOUR COMPANY, WE ARE DEMANDING THE FOLLOWING AMOUNT: $75,000 + 45 DAYS TO MOVE OUT!

  Business Response

  Date: 11/09/2023

  ********************************* resided at ****************** in Woodland Hills. ********************** made complaints regarding cigarette and marijuana smoke entering his unit several times. The property management and security personnel investigated the complaints in person several times to no avail. His complaint was filed with BBB on 8/4/23. After a period of our management and attorney trying to work this out with **********************, we were able to work out a mutually agreeable resolution through a settlement and agreement. ********************** agreed and signed the mutual agreement document and vacated the property on 9/20/23. All obligations have been met by all parties. There has been no communication since the document was executed and ********************** has moved out of the premises. I can not disclose the details of the agreement since there is a mutual NDA involved in the agreement for both parties, however, the issue has been resolved and both parties agreed.

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The yearly fire alarm possibly twice a year testing conducted is excessive, causing ptsd and other health damages. The resident that lives in the building, who also works in maintenance, ******, entered my unit without permission while I was in my bed and when I asked him to leave he wouldn't. Legacy did not send any email or written correspondence stating they were going to enter my unit.

  Business Response

  Date: 11/09/2023

  Ser Anzoategui is a resident at our ******* Apartments located in ***********. ************************ filed a BBB complaint on 1/23/23 regarding fire alarms on the property as well as an employee entering their apartment unit. The property had conducted *********** City mandated fire alarm and systems testing performed at the property. All residents were notified in advance of the fire system and alarm testing dates several weeks prior to the actual tests. A notification was sent to all residents on 12/22/22, and follow-up notifications were sent to all residents several more times prior to the testing. The notifications indicated that the fire systems and alarms would be conducted on a specific date and that a maintenance technician would need to enter each apartment to ensure ****************** safety systems were working properly.

  The resident emailed and came to the office to complain about the alarms and an employee entering their unit. The property manager discussed what had transpired with the resident and reminded the resident that ample notification had been given to all residents several times prior to the testing date. The resident was angry because they sleep during those hours. The property followed up with the resident via email afterwards, the resident had not responded to the emails and has not brought up any problems since that time.
  The resident remains living at *************************.

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REGARDING LEGACY PARTNERS, managers of Essence *********** ******** ***** International dba *********** LLC On 11/28/22 I sent demand letter via email to *************************, Senior VP Legacy *********************** *********** letter *********************, Business Manager at Essence Apartments requesting reimbursement for Legacy Partners collecting extra rent money for storage space outside terms of my lease (currently at $933.33 as 12/1/22), & collecting $1,000 of extra rent labeled as deposit outside terms of my lease. Issue involving $1,000 labeled as a deposit first discovered by me on 11/14/22 of which I sent an email to ************************* requesting the return of this $1,000. ****** sent me an email for me to sign a new lease of which I declined & I requested a check again on 11/14/22. Also had a dispute with Legacy Partners for a non-related health hazard issue of which I was forced to contact the ********** ***************** for assistance. For potential settlement of being exposed to this health hazard, Legacy Partners enlisted an attorney, *******************, to deal with me on previously promised resolutions made by *********************, Regional Portfolio Manager with Legacy Partners. This attorney was incorporating this $1,000 of extra rent paid as part of the settlement to me for the non-related health hazard. On 11/18/22, I sent a 2nd email to ****** and the attorney requesting a check. In addition, I subsequently did not agree to the settlement as written. The attorney told me verbally on 11/21/22 that he was going to tell Legacy Partners to pay me the $1,000 owed. I had to send a DEMAND LETTER on 11/28/22 via email to *************** along with certified mail to ***** requesting the money due. $1,000 was paid on 11/29/22, but the extra rent collected for storage space is still owed.After demand letter sent, ***** stated ****** was handling. ****** sent email that ***** was handling. Hence today, 12/7/22, I sent another email requesting check in the amount of $933.33.

  Business Response

  Date: 11/09/2023

  *************************** filed a complaint on 12/7/22. **************** complained about smoke entering her unit from a nearby BBQ located on our premises close to her apartment unit. The management shut the BBQs off completely so that no further smoke would enter her unit or anyone elses unit. **************** requested money back for her storage unit after realizing that her storage unit was left off her lease. On 12/8/22, **************** was issued a check from the property for all rent paid for storage on 12/8/22. That check cleared our bank on 12/19/22. For all other complaints made, a mutual settlement and agreement was signed by **************** after 1/23/23 and **************** vacated the premises on 2/22/23. All obligations have been met by both parties.The settlement agreement was mutually agreed upon and signed by both parties and contained a NDA regarding the agreement, therefore, I can not disclose the agreement terms.