General Merchandise
Brownstone Resources LLCInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints. Specifically, consumer complaints allege in their complaints to BBB that they received defective products from the business. Consumers have stated that after they return the product to the company, a refund is not provided. Lastly, consumers allege that they are unable to get a hold of the business after multiple attempts via phone and email. On March 16th, 2023, BBB submitted a written request to the business encouraging them to address the pattern of complaints.
On March 27th, the business responded to BBB's letter outlining the pattern of complaints with their plans to eliminate the pattern by implementing new quality control measures to ensure that the products and services meet the customer's expectations. The business has also advised that they will make sure that refunds will be dispersed to customers quickly and more efficiently. Furthermore, the business stated they have established a dedicated customer service team that will be answering calls to ensure consumers can get in contact with them . BBB continues to closely monitor the complaints concerning this business and their effort to improve and reduce future customer complaints.
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