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Business Profile

Ecommerce

Way.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Important information

  • Customer Complaint:

    BBB’s business profile for Way.com was created in May 2016.  A review of complaints was completed in July 2024. Complaints on file state concerns with their reservation, shuttle services, and Way.com's subscription option.


    Consumers are encouraged to review the following:

    Frequently Asked Questions (FAQ)
    Terms and Conditions for Shuttle Policy and Refund & Cancellation Policy.
    Refunds & Cancellation Policy for Parking Pass and Other Parking Services.

    For additional support, please visit Contact Us.

     

     


Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Way.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 453 total complaints in the last 3 years.
    • 105 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reserved a parking spot and shuttle service from Way,com for Tuesday, July 19th from the ************ at *************************** in *****. When I arrived I was told they no longer have the shuttle. I had to then drive to the airport to park. I called Way.come as soon as I called and they said even though it said free shuttle it had been discontinued due to safety reasons. I am requesting my fee I paid back from away.com The amount is $65.99.

      Business Response

      Date: 07/21/2022

      Hi ****,

       

      Thank you for reaching out to our team.

       

      Please understand that shuttle services are all complementary to bookings. If a location has discontinued their shuttle services we are unable to override this and provide a refund. Our team has the option to move you to a different facility so you are not inconvenienced by the shuttle issues during your travel. For the troubles we have added $10.00 of credit to your account for the inconvenience, and we will be sure to inform our airport parking team of the troubles you encountered.

       

      Thank you for understanding.

       

      Best,

      Way.com

      Customer Answer

      Date: 07/21/2022

       
      Complaint: 17599246

      I am rejecting this response because I paid for the service to park and receive a ride to the airport. I did not receive either service so I am requesting a full refund. I ended up parking at the airport because once the shuttle was not available I did not have time to seek other transportation and was told they did not have any other ride for me.

      Sincerely,

      *******************

      Business Response

      Date: 07/26/2022

      Hi,

       

      Can you please upload and share the additional receipt for the other location you parked at this time?

       

      This will help our team look further into this issue for you. 

       

      Best,

      Way.com

      Customer Answer

      Date: 07/29/2022

       
      Complaint: 17599246

      I am rejecting this response because: Attached is the receipt for our parking at ************************ Airport. This is where we needed to park in order to be on time for our flight to *********. With the shuttle canceled by way.com we did not have time to get an Uber, Lyft or cab big enough for our group of 6. We ended up parking at the airport which was much more expensive.
      I called way.com as soon as I reached the airport to ask for a refund since we didnt park there and was told they do not do refunds.
      Thus receipt was requested by way.com but I was not able to upload it to them.
      Please forward this to them as proof that I parked elsewhere and not at their location.

      Sincerely,

      *******************

      Business Response

      Date: 08/01/2022

      Hi ****,

       

      We have refunded your reservation in our system, we are so sorry for any troubles at this time. 

       

      Best,

      Way

      Customer Answer

      Date: 08/02/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:07/11/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a carwash but vendor said they cant honor still they are not refunding my money. I need refund to my credit card and not way.com account Order id : ***********

      Business Response

      Date: 07/11/2022

      Hi Arun,

       

      We are aware that our team is working with you directly, a manager has been in contact and will take care of your concern directly.

       

      We will consider this case closed on our end, but appreciate you reaching out to the BBB regarding your concerns. 

       

      Best,

      Way.com

      Customer Answer

      Date: 07/11/2022

       
      Complaint: 17548183

      I am rejecting this response because:

       

      until refund is issued or car wash is provided. I dont consider this as closed

      Sincerely,

      *****************************

       

       

      Business Response

      Date: 07/13/2022

      Hi Arun, 

       

      We are working with you internally regarding this issue and in full communication via email.

       

      We can consider the BBB case closed since we have reached out. Our ******************* is working on this issue for you and can take up to 5-7 business days.

       

      We appreciate your patience, and understand your urgency.

       

      Thank you,

      Way.com Team

      Customer Answer

      Date: 07/14/2022

       
      Complaint: 17548183

      I am rejecting this response because:

      its been 10 days already and no refund.
      Sincerely,

      *****************************

    Way.com is NOT a BBB Accredited Business.

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