Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  Fremont, CA 94538-6544

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May25 2025 I placed a reservation through ******************* to park my car for a 16 day trip. On my way to the airport I found an email from my airline that my return flight times had changed and would bring me home about 5 hours later than previous. I went to my parking reservation online to modify it but found they do not allow modifications so I attempted to cancel the reservation by hitting cancel reservation. The link kept bringing up pop-*** to download an app called "Way." I used every link I could find in the emails they sent me and every method I could find online with the same result. After I parked at the airport and could afford to make a phone call I called their customer service to report the issue and cancel the reservation. They then told me they would charge me for the first day of parking. I later checked my credit card statements and found they had charged me for the entire reservation and put the excess of the charge in rewards points on an app called "Way." I had never agreed for my card to be charged more than that first day of parking, and I never agreed for my refund to be in rewards points for an app I have never heard of or used. They refused to refund my card do to "policy."

  Business Response

  Date: 06/17/2025

  Dear Michelle,

  Thank you for sharing your experience. We sincerely apologize for the difficulties you encountered with modifying and canceling your reservation. We understand how frustrating this situation must have been, and we regret any confusion regarding the refund process.

  
  We want to assure you that we have now refunded the original form of payment as requested. If you have any further concerns, please don’t hesitate to reach out—we’re here to help.
  Your feedback is valuable to us, and we appreciate the opportunity to improve our services.
  
  

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered for a week of parking at a parking garage in *******. when I got to the garage, the entrance was blocked. I called the contact information for that vendor and no one answered. i had to use a difference garage. i took pictures of this blocked entrance and my receipts from the other garage. the next day i called the overall company and asked that the remainder of my reservation be cancelled as i opted to stay with another garage, and i wanted a refund for the first night. i showed them all my proof. they have been rude and they reported lies, such as saying that the garage was not blocked. they also DID NOT CANCEL THE REST OF MY STAY. So I ended up paying for two garages for a week. they did not refund my first night and they didnt cancel my remaining reservation.

  Business Response

  Date: 06/16/2025

  Dear Allie,

  Thank you for reaching out and sharing your experience with us. We sincerely regret the inconvenience and frustration this situation has caused.

  
  We take customer concerns very seriously, and we want to ensure that your issue is properly addressed. Someone from our team will be reaching out to you shortly to discuss this matter further and work toward a resolution.

  
  We appreciate your patience and look forward to assisting you.

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Way.com regarding a recent issue with a parking reservation I made through their platform.On 6/10/25 and paid $25 through Way.com for parking at [insert parking location name and address provided by Way.com]. Upon arrival, I was informed by the parking lot attendant that the lot was full and that I could not park there despite having a confirmed reservation. I was instructed to back out and find alternative parking.This was not only frustrating but also inconvenient. I was forced to find and pay for another parking spot elsewhere. I have attached a receipt as proof of where I ultimately parked.I contacted Way.com to request a refund, but they have refused to issue one, despite the fact that the service I paid for was not rendered. I believe this is an unfair and unethical business practice, as I was denied a reserved spot through no fault of my own.I am requesting that Way.com issue a full refund of the $25 I paid for the unusable parking reservation.

  Business Response

  Date: 06/12/2025

  Dear Ashley,

  
  Thank you for reaching out regarding your parking reservation with Way.com. We sincerely appreciate your feedback and regret any inconvenience you experienced.
  After reviewing your initial refund request, we noted that the reason stated in your original email was that you were directed to the wrong parking lot, rather than the lot being full upon arrival. Our records show that the parking lot you booked remains available to customers, and we have not encountered similar issues with other reservations at this location.

  
  As a result, your refund request was denied, as the service was available at the designated location. We understand that parking difficulties can be frustrating, and we regret any confusion or inconvenience you may have encountered.

  
  We value your business and appreciate your understanding. If you have any additional concerns or need further clarification, please do not hesitate to reach out.
  

  Customer Answer

  Date: 06/12/2025

   
  
  Complaint: 23454836
  
  
  Let me be absolutely clear: your last response is completely unacceptable and ignores the full extent of the issue I experienced on 6/10/25.
  Not only was I denied access to the parking lot I reserved and paid $25 for, but I was also given incorrect directions to that location via your app. I followed your instructions exactly and still ended up at a lot that was full, where I was turned away by the attendant. This was not my error — it was entirely the result of your platform failing to provide accurate, up-to-date information and a service I paid for.I paid out of pocket again for a different parking location, and I’ve attached the receipt to prove it. Your claim that the lot was “available to other customers” is irrelevant. It was not available to me, and I had a valid reservation.
  To deny a refund under these circumstances is not only unethical — it’s dishonest. I am demanding a full refund of $25 immediately. If this is not processed within 5 business days, I will: Dispute the charge with my credit card company as services not rendered and leave detailed public reviews documenting this experience to warn other customers about your business practices
  You failed to deliver what I paid for. I expect this to be corrected immediately.
  
  

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If I could give zero stars, I would. I had a direct flight to **********, booked reservations for parking a month early with way for a 24 hour open lot by **** ***. I get to the lot and this 24 hour open lot is closed. Called the number at lot and texted with no response. Of course missed my flight. I scrambled to Find another lot close by, which I did. Their shuttle brought me to the airport where I scrambled on the phone for a good hours to find another flight. Finally booked one hours later with 2 layovers. The only thing available. I had a straight flight booked that would have gotten me there in 5 hours and now would not get me there till the following day with a stopover in ** for 2 hours and another in ********* 12 hoursovernight in *********. I had to rebook shuttle from last airport and stay in ********* till the following morning. Did not want to risk getting caught in *** snow storm which was coming. I lost a day at my resort paid for, an additional $500 in traveling. You want to know how way responded? They have me gather all additional expense receipts to sent to them with explanation, which I did, only to say; we can only reimburse you for the parking you couldnt use. Like they wee dong me some favor, parking they could not provide, well duh! They didnt need to have me make a report for that. They didnt provide the service. As for my losses of time and money? Out of luck with this company, they didnt give a c*** Refuses to compensate. For every dollar lost will be a truthful review put on the net and a report to the Better Business Bureaus. If it was their policy to not compensate, why have me jump through hoops with a detailed report only to credit for parking they failed to provide. This company is full of a$$holes. Will never again deal with them.

  Business Response

  Date: 06/03/2025

  Dear *******,

  We sincerely apologize for the inconvenience and frustration you experienced with your parking reservation. We understand how upsetting and disruptive this must have been, and we deeply regret the impact it had on your travel plans.
  It is absolutely unacceptable that the lot was closed despite being advertised as open 24 hours, and we regret that our support team was not responsive when you needed urgent assistance. Missing your flight and having to rebook with multiple layoversalong with the additional costs incurredis a truly frustrating situation, and we acknowledge the difficulties you faced.
  Regarding your request for reimbursement, we regret that our policy limits compensation to the parking fee. However, we acknowledge that this does not make up for the time, stress, and expenses you endured. We take your feedback seriously and will be reviewing our processes to ensure that situations like this are handled more effectively in the future.
  We appreciate you sharing your experience, as it allows us to reflect and improve our service. While we regret that we were unable to provide a resolution that fully meets your expectations, please know that your concerns have been heard, and we will take them into consideration moving forward.
  Once again, we apologize for the inconvenience and frustration you faced. If there is anything else we can do within our capacity, please let us know.

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23401009
  
  I am rejecting this response because:
  Is this a joke?  Its your policy not to reimburse expenses in which your company is responsible for?  That is unacceptable. Exceptions to policy are made every day by the government office I work for, therefore your excuse of this policy are simply a way to avoid taking responsibility for your negligence.  For ever dollar I lost will be a review posted regarding this issue.  It may not  make me whole by the financial and stress your company cause, it will give me satisfaction knowing I warn others of your irresponsible policies which do not benefit your customers. You are a disgrace of a company. There are plenty there that will benefit from this for warning.  There are also better customer service oriented companies that deserve our business; you do not 

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 06/05/2025

  Could you please provide us with your confirmation number? We'll take a closer look at the issue and see what we can do to assist you. We sincerely apologize once again for any inconvenience. While we must adhere to our policies, we will review the matter thoroughly. However, we do require a reservation number to proceed.
  

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23401009
  
  I am rejecting this response because:
  Look it up. You have my name. You caused me enough grief, stress and bs. Dont play games with me. I sent you everything months ago. Im  sure with your so called policies, you have a file on  this complaint. You made me go through enough hoops look it up. 
  Sincerely,
  
  ******* *******

  Business Response

  Date: 06/16/2025

  Dear *******,

  We understand how frustrating this situation must be, and we sincerely regret any stress or inconvenience it has caused you.

  Someone from our team will be reaching out to you shortly to discuss this matter further and see how we can assist you. Please know that we value our customers and take all feedback seriously. We appreciate your patience and look forward to working toward a resolution.

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parking was reserved from Way.com from April 17 2025 to May 16 2025. The company auto renewed my parking reservation for month of May and June without our permission. They also did not send me any receipt of the additional renewal. It wasn't until I looked at my credit card statement that I saw two additional charges were made totaling $200. They agreed to refund my June amount but not my May account despite explaining to them I was not made aware of any auto-renewal and I did not receive any reciept for additional charges made. This is an unacceptable and sleazy business practice,

  Business Response

  Date: 05/29/2025

  Dear ******,

  **** you for reaching out regarding your parking reservation. We understand your concerns and sincerely appreciate the opportunity to address them.

  
  We want to confirm that the refund for the **** charge has been processed. Regarding the charge for May, our monthly parking reservations do include an auto-renewal feature, which ensures seamless parking access. However, customers always have the option to opt out of this renewal at any time before the next billing cycle.

  
  We apologize for any confusion regarding notifications and receipts. Our team is continually working to improve communication and transparency with our customers. If you need assistance managing future renewals or opting out, wed be happy to guide you through the process.

  
  Please let us know if theres anything else we can assist you with.

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23389735
  
  I am rejecting this response because the auto-renew feature of the transaction was intentionally not highlighted and obfuscated as to prey on unsuspecting customers. I was also not notified of additional transactions billed to my account in the form of a receipt. This business has not attempted to resolve the situation or refund the money and has instead repeated its claims. This is a predatory practice that must be stopped. 

  How is a customer supposed to know there is an auto-renewal of parking when we are made to select beginning and end dates of our parking. I did not order parking for the whole month. I ordered parking with a definite beginning date and end date. It is unacceptable  to convert this reservation to monthly. If I book a hotel  for 5 nights am I supposed to expect that it auto-renews monthly in perpetuity. This is an absurd and predatory practice which I hope will be investigated  in depth by the WA Attorney General for Consumer Protections with whom I have also initiated a complaint.

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 06/02/2025

  Dear ******,

  Thank you for reaching out to express your concerns. We understand your frustration and sincerely regret any confusion regarding the auto-renewal process.
  Our intention is never to mislead our customers, and we strive to provide clear information about our billing practices. The auto-renewal feature is designed to ensure seamless parking without interruption, but we understand that this may not have been communicated in a way that met your expectations. We acknowledge your concerns about the notification process and are continuously looking for ways to improve transparency and customer experience.
  We would be happy to review your specific case further and explore possible solutions. Please reach out to our customer support team at [contact information] so we can work toward a resolution that aligns with your needs.
  Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked with Way for airport parking for April ***** at **** parking for ***********. According to the reservation it was a 24hr lot. I had a 6am flight so I got to the lot at 4am to find there was no lot anymore. Way had failed to check if this lot was still operating. I called the lot number and we called way to try and get some help. When no one answered, we were forced to find another parking lot on the fly and pay for another lot. I disputed the charge on my card. Speaking to the customer service **** at Way about the dispute was also a nightmare. They claimed if I dropped the dispute they would refund my money. After speaking to my bank, I agreed to drop the dispute. Way still hasn't issued any refund and it would seem they have no intention of doing so anytime soon. I have spoken to their customer service numerous times and always get a run around from them. They are not an honest business and they do t stand by their services

  Business Response

  Date: 05/28/2025

  Dear *******,

  
  Thank you for reaching out to us. We sincerely apologize for the experience you had with your parking reservation, and we understand how frustrating this situation must have been.
  In order to further assist you and ensure we address your concerns properly, could you kindly provide us with your reservation details? Specifically, we would need your confirmation number and the email used to make the booking. Once we have this information, well be able to look into your case and work towards a resolution as soon as possible.
  We appreciate your patience and look forward to assisting you.

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23378188
  
  I am rejecting this response because: they already have this information 

  GAP51552105

  **************************** 

   

  I've had a number of conversations with them and they still won't issue any refund. 

  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 06/02/2025

  Hello *******,

  Please know that we take your concerns seriously and are actively working with your bank to process your refund as quickly as possible. As we strive to provide reliable service, our team is also reviewing our procedures to prevent similar issues in the future. Additionally, a member of our team will be reaching out to you directly to assist further. If you have any additional questions, we encourage you to contact our customer support team, and we will do our best to help. Thank you for bringing this to our attentionwe appreciate the opportunity to improve.

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23378188
  
  I am rejecting this response because:

   

  
  The business has not reached out. 
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request a refund for a booking of Parking at ********************************************************************* which I cancelled. Due to your platform's confusing interface, I was mislead to believe Way.com credit rather than a refund can be redeemed or used for other purchase such as gas. More specifically, 1. The booking was a genuine mistake caused by your website's fake positive reviews and poor user experience, which makes it far too easy to confirm a reservation without proper confirmation steps. 2. Issuing credit instead of a refund it restricts me to using your service again, even though I may prefer to explore other options. I should not be forced to continue using your platform after this negative experience.I respectfully insist on a full refund to my original payment method. I hope Way.com values customer satisfaction enough to handle this matter appropriately. Please confirm receipt of this message and let me know when I can expect the refund.

  Business Response

  Date: 05/28/2025

  Dear *******,

  Thank you for reaching out regarding your recent booking at the *************************************. We appreciate your feedback and sincerely regret any confusion caused by our platforms interface.

  
  We have carefully reviewed your request and can confirm that a full refund has been processed to your original payment method. You should see the refunded amount reflected in your account shortly, depending on your financial institution's processing time. We understand your concerns and value customer satisfaction highly. Your feedback is invaluable as we continuously work to improve our platforms experience. We apologize for any inconvenience youve encountered and appreciate your patience.

  If theres anything else we can assist you with, please dont hesitate to reach out.

• Initial Complaint

  Date:05/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a large purchase through ******* and several of my items arrived damaged, defective, and was sent the wrong size of an item. The dinning set I purchased two chairs were damaged, they sent the wrong storage garage shelve, and the kitchen cabinet arrived defective. I called ******* and they will not help me right away and I was unable to speak with a manager. I had to call four time the company and when the call got disconnected no one called me back.

  Business Response

  Date: 05/28/2025

  Dear *******,

  Thank you for reaching out regarding your order. We understand how frustrating this situation must be. However, wed like to clarify that Way.com is a separate company from *******, and we do not handle their orders or customer service concerns.

  
  ********************** is an app that offers airport, city, event, and monthly parking, along with car wash services and much more. Unfortunately, we are unable to assist with *******-related issues.
  For assistance with your ******* purchase, we recommend contacting their customer service team directly through their official website or support channels.

  
  If you need any help regarding Way.coms services, wed be happy to assist you!

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After my son's mother (Dr. ******* *****) bought me a Way.com parking pass online, I called Seatac Int. Airport Parking (****) on May 1 to inform 'em that I was leaving a day late for my Mexican vacation, & thus requested getting reimbursed for the day that I didn't park there. They said to call back tomorrow during regular-biz hrs., which was on May 2. I did that, & yet they still equilibrated about reimbursing me for May 2. I then asked if their parking lot was open near midnight on my rescheduled flight for the early-morning hrs. of May 4, & they promised that it'd stay open. But when I arrived that night (May 3 near midnight), I drove around the fenced parking lot 2.5 times, not finding any open gates. I did see 1 **** van outside the gate, but it was unattended.Worried about missing my internatl. flight, I gave up & went to ************* instead, which was closer to the airport & had 24/7 shuttles. I still came back from my vacation on May 10, as planned, but ***************************** shouldn't be taking advantage of the technicality of my leaving a day late for SeaTac, which was b/c of work, pet, etc. snafus that delayed my trip. That's meanspirited to cash in on my misfortune via unprofessional, greedy, sleazy behavior.Indeed, I found the **** gate locked, as the parking lot wasn't accessible; I'm the witness & the customer is always right. It doesn't take a rocket scientist to realize that someone doesn't park elsewhere unless they can't get in (after midnight). I'm dealing w/ a dishonest parking co. (including fighting w/ their Way.com booking agents) who aren't keeping their bargain to reimburse me after the extra effort to provide the Jiffy Parking receipt for May 3-10, which was when I actually went on vacation. Way.com said that **** told them the parking lot was open after midnight, which is a baldfaced lie; I saw otherwise, & ******* similarly found the **** gate locked 1 night, driving around enough times 'til she found someone to let her thru. Shameful!

  Business Response

  Date: 05/20/2025

  Booking and cancelation is done through third party way.com or global airport parking reservations , you already have this information on your reservation email for any updates or cancelation you should only contact then, we don't have access to thier systems. We seatac parking only do operations we are the store. 

  You mentioned that the parking is closed around mid night, there is always an attendant at the gate for some reson if he wasn't there , we provide you a parking lot phone on the reservations email, third there is a ring camera at get help. 

  Anyways, since you didn't use your parking reservations we will contact way.com or global airport parking to refund you.

  Thank you 

  Seatac international Airport parking 

  Business Response

  Date: 05/21/2025

  Dear ******,

  
  Thank you for reaching out and sharing your experience with us. We sincerely regret the inconvenience you faced while attempting to use **************************** Parking and the frustration caused by the refund process.

  
  We have reviewed your case and want to assure you that your refund has now been processed. You should receive the funds shortly, depending on your payment method and financial institution's processing times.

  
  We appreciate your patience and your feedback, as it helps us improve our services. If you have any further concerns or require additional assistance, please dont hesitate to contact us.

  Customer Answer

  Date: 05/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***** **

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an active policy last year with ***************** "Policy # CAINBG-********-00 which provide liability **************** side assistance for my 2001 **** F250 vin# ***************** on 11/19/24 I attempted to use my roadside assistance thru Way.com. the company was suppose to either come jump start my truck or tow with in a 15 mile radius free of charge, the company way.com stated they needed a deposit for tow? I under the circumstances paid $226.80 as a deposit. The company had me on side of road for about 2 or 3 hrs. I canceled request because after waiting a good Samaritan gave me a jump start and services were not needed. I filed a dispute with bank, which only gave me temporary credit, only to find out that Way.com ended up getting that money back. This company is charging me for services I never received and will not issue refund, ive been dealing with customer service since last year and have not received call, money or service. This is a type of fraud "work billed not performed " i desperately need help getting my money back on this. Please contact me

  Business Response

  Date: 05/20/2025

  Dear ******,

  We understand the frustration surrounding this issue. Please be assured that someone from Way.com will be reaching out to further assist you.
  Thank you for your patience.

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23352747
  
  I am rejecting this response because: i would like a refund of ******, the company never provided services for me and  I cannot see that they have offered to refund the money ?
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 05/22/2025

  Hi ******,

  
  We sincerely apologize for the inconvenience youve experienced. We wanted to let you know that your refund has been successfully processed. Please allow some time for it to reflect in your account.

  
  If you have any further questions or need any assistance, please don't hesitate to reach out. We appreciate your patience and understanding.