Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Way.com

  Fremont, CA 94538-6544

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

Review Details

• Review fromCarlos P

  Date: 03/27/2025

  1 star

  Carlos P

  Date: 03/27/2025

  They are a scam They are a scam. They advertise as $14 a day for ******* ****** off-site parking and they charge you on the website for $14 # of days but sneak in the "pay at lot" charge which is exorbitant. Their rates are above those of the airports on-site parking. I would insert screenshot of both their false advertising and billing. I asked for a refund and they refused to give it to me even though I did not use their service. Avoid at all costs!

  Way.com

  Date: 04/25/2025

  Thank you for reaching out, and were truly sorry to hear about your experience. We understand your frustration, and we want to clarify a few things regarding the charges.Our website clearly outlines the daily booking price for off-site parking, and we offer both pay-at-lot and prepaid parking options. The difference between these options is that pay-at-lot requires an additional charge at the lot, which is why the pricing may seem higher. This information, along with the breakdown of the total cost, is displayed on the checkout page prior to finalizing your reservation.However, weve made several attempts to contact you via email and phone to work out a solution, but have not received a response. Please feel free to get back to us at your convenience, and well be happy to assist you further.

• Review fromLawrence P

  Date: 03/26/2025

  1 star

  Lawrence P

  Date: 03/26/2025

  Way.com stole our money. We tried using them, but couldn't get a confirmation. So we decided to cancel. We werent able to cancel; waiting on the phone for 2 hours. We didnt using their parking, couldn't get a confirmation and couldn't cancel. BUT THEY STILL CHARGED US $422, and won't refund us. Dont let this happen to you. They have many bad reviews. They will steal your moneys.

  Way.com

  Date: 04/03/2025

  Thank you for reaching out to us, and we sincerely apologize for any inconvenience you've encountered. We completely understand your frustration, and we are committed to providing the support you need.Once your reservation is completed, you will receive a confirmation email immediately. If its not in your inbox, please check your spam or junk folder. You can also find your reservation details under the "My Orders" section on both our website and the app. After confirming your booking, you will be redirected to the "Thank You" page, where you can view your reservation ************** terms of cancellations, you are eligible for a refund if you cancel before the check-in time. Please note that some reservations may be non-refundable, and this will be clearly indicated during the checkout process. If you need to cancel, simply open the order details, and you'll find the option to do so. If you're eligible for a refund, the amount will be credited to your account as ********. However, if you would prefer the refund to be credited back to your original payment method, please reach out to our Customer Support team, and they will assist you. Refunds to your payment source typically take 5 to 7 business days.We are sorry that you had trouble cancelling the booking. If you require any additional assistance or have further questions, dont hesitate to contact us with your booking details. Were here to help.

• Review fromJack S

  Date: 03/26/2025

  1 star

  Jack S

  Date: 03/26/2025

  ******** customer service. I used ********************** to reserve an airport parking spot. I had to cancel the reservation because the parking lot was full. After many back and forth correspondance Way.com still would not refund this reservation to my credit card. Best they could do was store credit in the form of Way Bucks. I was not going to leave a review just based on this. But today I discovered that these Way Bucks expire. This is absolutely unacceptable. I will never use Way.com again, and would advice against it.

  Way.com

  Date: 03/27/2025

  Thank you for sharing your feedback. We sincerely apologize for the inconvenience youve experienced. Please understand that we have a cancellation policy for each booking, which requires cancellations to be made before the check-in time. Since your request came after that, we issued a refund in the form of Way Bucks, which are credit points valid for 360 days in your account. These points can be used for future bookings.We completely understand your frustration and apologize if this process wasnt clear. If you need further assistance or have any concerns, please dont hesitate to reach out to our customer support team. Were here to help and will do our best to assist you.

• Review fromTraci L

  Date: 02/19/2025

  1 star

  Traci L

  Date: 02/19/2025

  I booked in advance to park at the *********** near ***************I've parked there before and feel safe and secure. I had to leave my house 330am to arrive just before 5am at the ***********. My flight was 7am. As I'm waiting to get in the lot, I get an alert that my parking was upgraded. I felt it was a scam, so I went into the Double Tree at 458am, shuttle still sitting outside waiting til 5am to leave. I was told the lot is full and that it's way.com's problem. So I put in the new address. It's an ungates poorly run ******** As I pulled in, the shuttle was about to leave. I asked him to wait, he ignored me. I had to park my car in the worst spot ever and trust it would be OK. Now that I was inconvenienced, I missed 2 shuttles. I had no idea really where I was, this was their upgrade. I had to call an **** it cost $18.93. The ******* was closer to the airport but not safer. I contacted way.com at least 10 times. I wanted the **** refunded to me. They gave me a discount code. First didn't work. They gave me a 2nd one. It was for$2.74 are you kidding me? They were the reason I missed 2 shuttles in 2 locations. How do you notify someone 15 min before they are due to arrive you over sold the lot. I was willing to be forgiving if they reimbursed me for the ***** When they offered me a discount code, I said ok I'll book parking for my next trip in May. Thinking they were going to give me a code for the bill to be free for my stress and aggravation. $2.74 what an insult, I'll never use them again. And when it returned and called the # for pick up, he left me on hold for 5 min. All i needed to know was where to meet the shuttle. I knew it wouldn't be the regular place Very bad business practice

  Way.com

  Date: 03/07/2025

  Thank you for sharing your detailed feedback with us. We sincerely apologize for the inconvenience you experienced and understand how frustrating the situation must have been for you.We want to assure you that we have already addressed this issue and have been in communication with you to provide a resolution. We regret that your experience didnt meet expectations, and we understand your concerns about the **** charge and the overall situation. We take all customer feedback seriously and are continuously working to improve our services to ensure a better experience in the future. Your situation has been reviewed, and we are taking necessary steps to ensure that issues like this do not occur again.We truly value your feedback and hope you will consider giving us another chance in the future.

• Review fromElie J

  Date: 12/23/2024

  1 star

  Elie J

  Date: 12/23/2024

  Terrible company and service.
  We reserved two parking spaces that we could not use and Way.com failed to refund as promised. On Nov18 I reserved *********** for Airport Spectrum. Way.com failed to mention that there is a height restriction. Second reservation was *********** which is at an extended stay Hotel. The lobby was unmanned and so we were not able to get a parking tag to park the vehicle.
  We've called way.com that Nov18 morning, and were promised a refund. A refund did not come through. I called again on 12/23 and after a long conversation and hold times with Trevor and their supervisor Brad. They asked for proof that i parked my vehicle elsewhere, Which we also provided. We still have not been able to get a refund for a parking space we did not use.

  Way.com

  Date: 01/14/2025

  We sincerely apologize for the inconvenience you've experienced with your parking reservations and the delay in processing your refund. We understand how frustrating this must have been, especially given the circumstances.For the reservation with Airport Spectrum OGI48756164, we do provide information about the height restriction of 6'2" on our website and in the confirmation details. We recommend reviewing these details before making reservations to avoid such issues. We regret that this caused confusion, and we appreciate your understanding in this matter.Regarding the second reservation OGI48756362, we want to clarify that it was booked at ***************************, not with an extended stay hotel, as the location details, including the address, are clearly listed on our website and in your confirmation ******** a one-time courtesy, we have already processed a full refund for your reservation OGI48756164 with Airport Spectrum. We regret that the process has taken longer than expected, and we will continue to monitor the situation to ensure it is fully resolved.We appreciate your patience, and if you have any further concerns, please dont hesitate to reach out to our customer success team.

• Review fromHector B

  Date: 12/05/2024

  5 stars

  Hector B

  Date: 12/05/2024

  Very simple to do. Had to do one reservation nat a time though.

  Way.com

  Date: 12/09/2024

  Thank you for your feedback! We're glad to hear the process was simple for you. We're always working to improve our service and will take your suggestion into account. We hope to assist you again soon!

• Review fromManuel P

  Date: 12/01/2024

  5 stars

  Manuel P

  Date: 12/01/2024

  cheap, quick and easy. First time. Booking was easy and the staff were friendly.

  Way.com

  Date: 12/09/2024

  Thank you for sharing your experience! We're so glad to hear that your first time with us was cheap, quick, and easy. We're also happy that you found the booking process simple and our staff friendly. We look forward to welcoming you again soon!

• Review fromAyleen S

  Date: 12/01/2024

  5 stars

  Ayleen S

  Date: 12/01/2024

  Parking here was incredibly convenient and reliable. The lot was well-maintained, and the shuttle service was efficient both to and from the airport.

  Way.com

  Date: 12/09/2024

  Thank you so much for your wonderful feedback! We're thrilled to hear that you had a convenient and reliable parking experience. We're also glad that our well-maintained lot and efficient shuttle service made your trip easier. We look forward to serving you again in the future! If you need anything else, feel free to reach out.

• Review fromKristin P

  Date: 12/01/2024

  1 star

  Kristin P

  Date: 12/01/2024

  I reserved a parking spot and paid for it. When I got to the lot it was full and the hotel employee told me I had to take it up with them and my only option was to go to the airport to park and pay double. This company wanted a receipt from the airport to verify my story before they would look into it. A week later when I proved I paid double for alternative parking they gave me a credit to use on their website as a refund. Why would I ever use this company again? What a massive scam.

  Way.com

  Date: 12/09/2024

  We truly apologize for the inconvenience you experienced with your parking reservation. We understand how frustrating it can be when things dont go as planned. Please note that as a third-party company, we don't directly manage the parking lots, and sometimes unforeseen circumstances, like the lot being full, are beyond our control. However, we always aim to address such issues fairly and provide a solution, which is why we offered a refund after verifying your alternative parking receipt. We genuinely value your feedback and will continue to work towards improving our processes. If you have any other concerns, please don't hesitate to reach out.

• Review fromTomas J

  Date: 11/23/2024

  5 stars

  Tomas J

  Date: 11/23/2024

  Very helpful, pleasant, thank you so much. Easy to make reservation online and great rates

  Way.com

  Date: 12/09/2024

  Thank you so much for your kind words! We're thrilled to hear that you had an easy experience making your reservation online and that you found our rates great. We look forward to welcoming you and providing you with excellent service! If you need anything else, feel free to reach out.