Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Way.com

  Fremont, CA 94538-6544

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

Review Details

• Review fromIva G

  Date: 01/02/2024

  1 star

  Iva G

  Date: 01/02/2024

  Do NOT book with WAY.com. I made an airport parking reservation 2 months prior and they overbooked. When I went to park my car, they told me there's no space. I had paid in full. I called WAY right away requesting a refund and I was told they do not believe me and that I called after my reservation time started. Of course I called after because they told me I could not park. I did not change my mind about parking so I could not call before. Then they told me they need to see a receipt from my new parking lot (I found another parking to leave my car and paid double). A horrible experience!!!!! They just don't care and all they want is the money. Even when I called them very upset, they did not offer any solutions.

  Way.com

  Date: 01/03/2024

  Hi Iva,

   

  We are extremely sorry for the experience you had at our partnered location. Please understand that Way is an online market place and we do not own or operate any of the facilities listed on our website or app physically. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. We understand that this is a contract breach by the parking facility by overbooking the slots. We will definitely reach out to them to investigate upon this issue to avoid such incidents in the future. Unfortunately, we see that this transaction has been disputed from your end. Once a transaction is disputed, your bank will keep your funds on hold and we won't have access to it until the results are announced based on the evidence submitted by both parties. Our dispute team will be in touch with you shortly to help you resolve the dispute at the earliest. The normal dispute review period by your bank will be ***** days. If you wish to work with us to resolve the dispute, then please let our team know by reaching out to **************** Again, we apologize for the inconvenience caused to you by this issue. Thanks for your understanding and patience.

   

  - Way Team

• Review fromRishi R

  Date: 01/01/2024

  1 star

  Rishi R

  Date: 01/01/2024

  Based on my experience, this company fails to offer any support when issues arise with their service providers. Moreover, their method of enrolling customers in unrelated recurring memberships is deceptive. Despite claiming to send email notifications for these charges, they fail to provide any proof when asked, even terminating support calls. I won't be using their service again due to these concerning practices.

  Way.com

  Date: 01/02/2024

  Hi Rishi,

   

  We are sorry for the experience you had while using our service. Please note that, you have subscribed to a Way+ subscription plan as a premium member while using our service. This could have been unsubscribed before the starting period of this subscription or before you proceed to payment, in case if you have missed to unsubscribe, you always have the option to do that by reaching out to our customer support team as per the email notifications we have sent to you. However, we are unable to find any active subscriptions under the email *********************. If you need further help on this issue, please reach out to our customer success team at **************** Thanks for your understanding and patience.

   

  - Way Team

• Review fromRyan P

  Date: 01/01/2024

  1 star

  Ryan P

  Date: 01/01/2024

  Had a reservation for airport parking that had an attendant 24 hours a day. Show up and all the lights are off, no one is around and the lot is so overflowing with parked cars that I wasnt even able to get my car past the gate. Forced to park at a different lot last minute. Way support staff denied my refund claim because they contacted the lot and their employee said they were open. I wont be using this service again.

  Way.com

  Date: 01/02/2024

  Hi ****,

   

  We are extremely sorry for the experience you had at our partner's location. Thanks for bringing this to our attention. Please understand that Way is an online market place and we do not own or operate any of the facilities listed on our website physically, We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. Our cancellation and refund policy doesn't allow us to make any refunds after the check-in time without the facility's approval. If we do so, they will charge us for that space. So, in order to support your claim, we request you to provide us with more evidence as the lot denied the issue when we have investigated with them. They told us that there was a lot attendant available and also there were lot of spaces on that day. However, as a valuable customer, we always stand by your side and we will reach out to them again on your behalf if you can provide us with valid proofs such as photographs or anything else. If you need any immediate help, please reach out to us on ************. We apologize again for the inconvenience. Thanks for your understanding and patience.

   

  - Way Team

• Review fromVince J

  Date: 01/01/2024

  1 star

  Vince J

  Date: 01/01/2024

  ***** review for 12/27 is absolutely correct. I used WAY app for a recent trip. I left my car with people out front of a place called the Weed Hut. When I pulled upfront I had a sinking feeling I was making a mistake but I trusted in the WAY app reviews out of ignorance. Thankfully, I got my car back intact but not without issues. I later learned that the WAY app only allows reviews of 5 Stars or your review isnt posted. This is why the reviews from WAY are all wrong and misleading. The reviews, which are there, are likely made up by the jokers who use WAY to take advantage of unsuspecting honest consumers like us. The people I used are under the name *** 52 Park and Fly out of Jamaica, Queens. I will never use WAY app again. The BBB should be investigating them and putting them out of business.

  Way.com

  Date: 01/02/2024

  Hi *****,

   

  We are so sorry for the experience you had at our partnered location. Please understand that Way is an online market place and we do not own or operate any of the facilities listed on our website or app physically. All reviews are approved to publish by our end and are pending approval from the facility based on their criteria. However, we consider all our customers as super important and we look into their issues seriously. Could you please elaborate a bit more about your issue to **************** We will definitely look into it and get back to you with the best possible resolution. Again, we apologize for any inconvenience this may have caused to you. Thanks for your understanding and patience.

   

  - Way Team

• Review fromKyle C

  Date: 12/30/2023

  1 star

  Kyle C

  Date: 12/30/2023

  This is the absolute worst company on the planet. They say "complementary shuttle" on their website, but they don't say...if the shuttle is not working you must walk or catch a taxi or they will charge you for overstaying your reservation. I tried to contact them while waiting at the terminal and the number they gave just rang with no answer. When I finally got to the parking lot, they would not let me out unless I paid them extra (I was pre-paid). Seems like a great way to scam extra money. Very sad. They should not be able to do business in **********.

  Way.com

  Date: 01/02/2024

  Hi ****,

   

  We are extremely sorry to hear about your experience due to our partner's shuttle service. Please understand that Way is an online market place and we do not own or operate any of the facilities listed on our website or app physically. Shuttles are provided as complementary by the facilities directly to the customers and we don't charge anything from our end for the shuttle. We have made this clear on our terms and conditions which was provided on both website and the app. The reservation through Way.com is for the space which is pre-booked through us for the exact date and time that you have chosen. Any extra time incurred can be charged by the facility as per their original rates and it's their sole decision whether to charge extra or not. Unfortunately, Way cannot be held liable for any shuttle issues. If you need any further assistance, please reach out to our support team at **************** Thanks for your understanding and patience.

   

  - Way Team

• Review fromMike S

  Date: 12/28/2023

  5 stars

  Mike S

  Date: 12/28/2023

  Hi I use Way.com when I leased my *** mini online . I was able to add my insurance online . Since then I saw they had other ways of me saving on car expenses. I know use them for parking , gas and carwashes pretty cool .

  Way.com

  Date: 12/29/2023

  Hi ****,
  
  
  

• Review fromGary M

  Date: 12/27/2023

  1 star

  Gary M

  Date: 12/27/2023

  I wish I could give Way a zero stars. I have gone through Way twice for airport parking and both experiences were absolutely horrible. Way claims that they give *************** for airport parking but its all a scam. Way charges less just to get people to book through them. However when the time comes to go park the car at the parking lot the day that vacation starts, the scamming begins. Scam Part 1 If the parking lot place that was booked is NOT full, you are okay to park there. However, lo and behold there are hidden added fees. The parking lot company at the time youre trying to park your car will tell you that if your car is basically bigger than a compact car then theres an additional up charge anywhere between $5-$20 per day. None of which was/is explained in the confirmation email received from Way after booking. That was confirmed by the woman I spoke too from Way as well. Scam part 2 is if the parking lot is full, the parking lot company will tell you that they are full and they dont care if you have a confirmation number from Way or not. If there are no spots left then there are no spots left. Now if you are going on vacation and have to be at the airport 2 hours early, Good Luck if the parking lot is full!! You will have to call Way to tell them that your parking lot (to which you paid to park there (months in advance) is somehow full. When trying to call Way (at 4am in my case) its unbelievable that the only thing they can say is that they will try to book you somewhere else. People have a flight to catch and dont have time driving 15 -20 or more minutes in another direction to go to another place. Ive been denied at 2 parking lots booking through Way the first time. I ended up parking at the Airport myself and luckily I had 10 minutes left to board, before my plane took off. I will NEVER book through Way ever again and I hope that people read this review. Its a shame that people have to go through things like this.

  Way.com

  Date: 12/28/2023

  Hi ****,

   

  We are extremely sorry for the experience you had at our partner's parking facility. Please understand that Way is an online marketplace and we do not own or operate any of the facilities listed on our website physically. All the information displayed on our website and the app are provided by the concerned lots itself. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. Thank you for bringing this issue to our attention. We will definitely reach out to the facility to investigate upon this issue and to take necessary actions to avoid such incidents in the future. We have refunded you in full and that will be reflected on your original payment method in **** business days. Again, we apologize for any inconvenience this might have caused. Thanks for your understanding and patience. 

   

  - Way Team

• Review fromDivya V

  Date: 12/24/2023

  5 stars
  For the past five years, I've relied on this company for my parking needs and have every intention of continuing to do so. Given our frequent travels, it's comforting to know that if I ever have concerns about a parking lot, Global Airport Parking is just a call away, and they handle the matter promptly. The flexibility to choose from various lots in the area is a significant perk, recognizing that we all have our preferences.Having accumulated over 100 nights of parking with this company, the savings have been substantial, amounting to hundreds, if not thousands, of dollars. It's easy to overlook positive experiences when everything goes smoothly, but I want to take a moment to express my gratitude to Global Airport Parking for consistently being the best. Their service not only ensures peace of mind but also contributes to our ability to allocate more funds to our passion for travel. Thanks, Global Airport Parking, for being a reliable partner in our journeys!

• Review fromLeena M

  Date: 12/21/2023

  1 star
  We cancelled the reservation 24 hrs before check in time and they gave us way bucks for future reservations which can be used anytime. They expired those way bucks without notifying us last week saying they decided to change terms and conditions and revoke those on dec 15. This is not fair to consumer as it was not notified and neither has an expiry date on the profile. We called customer service and talked to the manager too and said they cannot help with reinstating or giving the credit back. This is not fair and transparent for customers.

• Review fromSarah R

  Date: 12/19/2023

  1 star

  Sarah R

  Date: 12/19/2023

  They charged me twice for one reservation. Emailed them multiple times and they offered no assistance, only sent a form letter saying they dont do cancellations. I was not asking for a cancellation; I was asking them to refund me because they charged my credit card twice for one reservation. This Is Fraud!

  Way.com

  Date: 12/20/2023

  Hi *****,

   

  We are sorry to hear about your experience while using our service. Please note that we are liable to pay to the parking facility for each spot allocated to our customers as per the contract we have with them and our cancellation policy doesn't allow us to initiate any refunds after the check-in time without the approval of the lot, as it is considered to be a loss of business by them since the spot is reserved. Also, we see that these two reservations were made at different times and have used two different emails for the bookings. So, it is clear that this is not a mistake or system glitch from our end. However, as a valuable customer we look into your issue seriously and will do our best to resolve it at the earliest. Please reach out to our support team at *************** with the subject line "BBB Review" and we will get back to you. Thanks for your understanding and patience.

   

  Way Team