Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Way.com

  Fremont, CA 94538-6544

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

Review Details

• Review fromSadi D

  Date: 01/02/2023

  1 star

  Sadi D

  Date: 01/02/2023

  Horrible customer service. The agent had a terrible attitude. This business booked airport parking for a hotel (Ramada) that no longer offers airport parking. I ended up having to pay an extra ****** dollars to park and at another hotel. I called way.com to get a refund and was met with an angry foreign man who basically called me a liar. He reluctantly gave me a refund after having to prove to him that I had to book another airport parking reservation. I will never use them again. They're ignorant and angry and should not be in customer service if the have no etiquette or class.

  Way.com

  Date: 01/04/2023

  Hi ****,We are extremely sorry for the experience you had with us. Please understand that we are a third party online platform and we do not operate any of the facilities listed in our website physically. We are liable to pay to the lots as per the contract we have with them and when an issue with the facility occurs we need to get a proof to keep in our records to support your claim and get a refund approval from them. However, we totally understand your frustration and inconvenience and we sincerely apologize for the negative experience. We would like to offer you a 15% on your future orders that can be used multiple times if in case you wish to use our services in the future without any hassle. Thanks for your understanding.- Way Team

• Review fromVal C

  Date: 12/30/2022

  1 star

  Val C

  Date: 12/30/2022

  I used Way.com 12.4.22. Arrived at lot 630am at Hilton in ****** ** since I had an international flight. Hotel lot was full and no parking available. I called Way support. They just said sorry. Did not offer any options of where I could park!! Not knowing the area, I went to longterm airport parking.Paid more than double! I wrote to Way for refund of both my reservation and my out of pocket expense, or the difference. They will no refund the unexpected cost I had to pay due to their poor service and not being able to provide other parking options.

  Way.com

  Date: 01/04/2023

  Hi ***,We are extremely sorry for the experience you had at our partner's parking facility. Please understand that we are an online market place and do not operate any of the facilities listed in our website physically. The lot full issues happens when unexpected flight cancellations occur or the lot fails to update the information prior to us. Unfortunately, we couldn't find any nearby alternate parking lot with similar facilities on that day and the available lots were pretty far away from the airport. We totally understand your frustration and inconvenience caused due to this issue and we always look into our customers issues seriously. But unfortunately, we don't have an option in our system to reimburse any amount more than paid to us. The maximum we can offer you is a 15% discount on your future orders with us that can be used multiple times. Kindly get in touch with our support team at [email protected] if you need further help with this issue. Thanks for your understanding.-Way Team

• Review fromJames M

  Date: 12/30/2022

  1 star

  James M

  Date: 12/30/2022

  I rented a parking spot for three days and returned on December 26 at about 2 AM. I texted *** parking and advised I was ready for pick up. They did not show up. I called their number about an hour later and got a voice message that said they were on their way, but their voicemail was full. After about an hour and a half waiting and no response from the company I took a cab to their location at *********************************** in ******* *******. It cost me $40 for cab fare.Upon arrival at the office, they were ********************* line, trying to get their car from one attendant. I was advised there was no shuttle driver because he had left for the evening. There was approximately 50 other people waiting at the airport to be picked up I did not know that the shuttle was not coming approximately an hour and a half later. when I talk to the attendant and asked for a refund, they said they were just a third-party, and the refund would have to come through way.com where I booked it. I finally got my car two hours later it took more time to get my car than it did to fly from ****** to ******* I called way.com and they refuse to give me a refund telling me I had to go through *** parking. When I called *** parking, they said I had to go through way.com. This is a totally unprofessional company which is passes the buck. It doesnt take responsibility to the customers that are paid for their services. I will never use them again and I have disputed my credit card if necessary, I will take them to small claims court.

  Way.com

  Date: 01/04/2023

  Hi *****,We are extremely sorry for the experience you had with our partner's shuttle service. Please understand that we are only an online market place and we do not operate any of the facilities listed in our website physically. Shuttle service is provided as complimentary to all bookings which is provided directly by the lots to the customers and we do not charge anything from our end for it. However, we totally understand the inconvenience you have gone through and we always look into our customers issues seriously. We see that the charges has been disputed from your end. Kindly coordinate with our dispute department to resolve this issue at the earliest. Again, we apologize for any inconveniences this may have caused. Thanks for your understanding and cooperation.- Way Team

• Review fromFU

  Date: 12/27/2022

  1 star

  FU

  Date: 12/27/2022

  I parked my car in the parking lot of one of your partners from Dec 12th to Dec 16th and I am considering a civil claim at this point.I got to the airport and called for the shuttle to pick me up, because that was part of the service. It was about 30 degrees on this day and I waited inside the lobby for the driver.When the driver got to the airport and called me, by the time I walked outside to meet him, he was gone.I called the hotel and explained the driver didnt even wait for 2 minutes before jetting away. They became very rude and defensive and that they will send another driver in 40 MINUTES!!!! 40 minutes when the driver was still probably within the vicinity of the airport and can easily turn around!Mind you, I am asthmatic and had to stay outside in that weather for about ***** minutes; at which point i am wheezing and was going to have an asthma attack.Called again and these people did nothing and didnt care. It was a case of discrimination. Im African, so from my accent you could tell. If I was a white woman, they would never have treated me with so much disdain and contemptible, even after telling them my asthma wont permit me to stand in that cold for long.I ended up taking an Uber. There was no attempt to make things right. And this was what they did on my departure date. I almost lost my flight.Days Inn breached a contract and I would like to take that up with your company because I made the contract with you! I will also be informing the *** on the possibility that this hotel may be using illegal immigrants as their workforce to run this businesses. This is very illegal.

  Way.com

  Date: 01/03/2023

  Hi *******,We are extremely sorry for the experience you had due to our partner's shuttle service. Please understand that we are only an online market place and do not operate any of the facilities listed in our website physically. Shuttle service is complimentary to all bookings which is offered directly by the lot to the customers and is not charged from our end. However, we totally understand the hassle you have gone through and we always look into our customers' issues seriously. Could you please send us the Uber receipt to [email protected]. We will review this issue and get back to you. Again, we sincerely apologize for the inconvenience caused to you and we will make sure that such incidents won't happen again in the future. Thanks for your understanding and patience.- Way Team

• Review fromGenilda D

  Date: 12/26/2022

  1 star

  Genilda D

  Date: 12/26/2022

  I rent the parking space to leave my car for 10 days, when I arrived they said they was close and booked, and can't take any more cars.I almost lost my flight because this company Way.com,

  Way.com

  Date: 01/03/2023

  Hi *******,We are extremely sorry for the inconvenience you had at our partner's parking facility. Thank you for bringing this to our attention. We have escalated this issue to our internal management team for investigation. Could you please share us an alternate receipt of the other parking that you have utilized to [email protected]? We will review it and get back to you. Again, we apologize for the hassle you have gone through. We will make sure that such incidents won't happen again in the future. Thanks for your understanding.- Way Team

• Review fromDariusz L.

  Date: 12/20/2022

  1 star

  Dariusz L.

  Date: 12/20/2022

  Scheduled parking and a shuttle at the airport. Had the option of parking only, or parking and a shuttle on the app. I chose parking and a shuttle as I did not want to walk 2 miles to the airport.Upon parking, I was told there was no shuttle service. I had to find and pay for other means to get to the airport and my flight on time. I tried to cancel on the app and it would not allow me to do so.I called and complained and was told to send an email. I received an email response stating that they have the option to cancel the shuttle at any time and that this is stated on their website ( not on the app) in the smallest print possible where I needed a magnifying glass and still could barely make it out. I was out ALL of the money I paid for the parking and shuttle service. I advise everyone to check websites for fine print and note not all terms and conditions are listed in the app. This is DECEPTIVE advertising.

  Way.com

  Date: 12/21/2022

  Hi *****,We are extremely sorry for the inconvenience caused to you due to our partner's shuttle service. Please understand that we are an online market place and do not operate any of the facilities listed in our website physically.. All the information provided in our website or the app is by the concerned parking lots itself and the information is the same for both. We always advise our customers to go through the information before proceeding to check-out or if you are facing any difficulty, then you can always reach out to our customer support and our team will be happy to assist you. Shuttle service is provided as complementary by the lot directly to the customers and we do not charge anything from our end for it. You may not be allowed to cancel the reservation online if it is near to your check-in time but you can always reach out to us through email or call for any cancellation/refund requests. Unfortunately, we cannot be held responsible for any non operable issues by the lot if the information is already given. However, we understand your frustration and we always look into our customers concerns seriously. Could you please provide us with a valid email or confirmation number that you have used for this booking? We are unable to locate any reservations after 2020 from the email ******************** We will review this issue and get back to you shortly with a possible solution. We apologize again sincerely for the inconvenience and we will use your feedback to improve our services in the future. Thanks for your understanding and patience.Way Team

• Review fromLori T

  Date: 12/18/2022

  1 star
  Be aware - advertised price is NOT what you will be charged. Advertised price $5.49, priced charged - +$10.00 per day. This is false advertising.

• Review fromTrang N

  Date: 11/27/2022

  1 star

  Trang N

  Date: 11/27/2022

  Extremely poor customer service. There is no advantage to going through this broker as their refund policy is rigid, with no possibility for partial refund under any circumstance.My advice is to book directly to the parking lot operator, since the broker gives you no guarantees for emergency situations.Account of what happened in our case:We reserved parking for Thanksgiving week from Nov 19-25.On the day that we were to head to the airport, our car wouldn't start and we had to call Uber at the last minute. During the ride to the airport, we tried to find a number to contact way.com to cancel our reservation.We tried to respond to the original reservation via e-mail and got through to customer service at ******. We were told that no refund can be issued if the cancellation was made after the reservation time (our reservation was at 9:00pm). If we needed a refund, we needed to contact the lot directly. The lot told us we had to go through way.com. We offered to pay for the first day of parking and get a refund for the remaining days, but we were told this was not possible.Date of experience: November 2022

  Way.com

  Date: 12/02/2022

  Hi *****,We are sorry to hear about your experience that you were unable to use the reservation with us. Please understand that we are liable to pay to the lot as per the contract we have with them if the customer wants to cancel the reservation after the check-in time due to a personal reason. However, we understand your frustration and we are concerned about our valuable customers and look into their issues seriously. As a one time courtesy we can offer you credits that can be used for future parking needs after deducting the charges for one day. Please let us know if you wish to proceed with the same at [email protected] with the subject line "Review". Thanks for your understanding and cooperation.- Way Team

• Review fromQuang N

  Date: 10/25/2022

  1 star

  Quang N

  Date: 10/25/2022

  They do not vet their parking vendors and allow scam listings to sucker people into buying parking spaces that are misleading and protect themselves in the fine print knowing there will be confusion for patrons trying to get last minute spaces. **************** just keeps sending the same canned response and when called out, then just adjust their response to fit their narrative. They say speak to the vendor, who just tells you to talk to Way. Enjoy the stolen money. Stick with more accredited places like SpotHero.

  Way.com

  Date: 10/31/2022

  Hi *****,We are really sorry for the experience you had with our partner's parking facility. Please understand that Way.com is only an online market place from where you van find parking and other services but we do not operate any of the facilities listed in our website directly. All the information provided in our website is updated by the concerned lots itself. That's why we always advise our customers to follow their instructions provided in our website before proceeding to check-out as well as the confirmation email provided to the customers after reservation was confirmed. You have opted for an outdoor self-park and that's why it was advised to display the confirmation email in your dashboard before leaving the parking space. However, we totally understand the inconvenience you have gone through and we always look into our customers issues seriously. Since this transaction was disputed, your funds are held by your bank and we don't have access to it to consider for a refund. Our dispute team will be in touch with you to help you with the next steps to resolve this issue. Again, we apologize for the hassle and we will use your feedback to improve our services in the future.- Way Team

• Review fromAngrus B

  Date: 09/03/2022

  1 star

  Angrus B

  Date: 09/03/2022

  This company continued to charge my credit card after I had canceled my car wash subscription. Even before that the location had stopped allowing way.com customers to use its service yet way.com didn't not notify or refund its customers. This is despicable business. It does not belong in a civil world. It needs to be put in a casket and buried. ***********************

  Way.com

  Date: 09/07/2022

  Hi ******,Thanks for sharing your experience, as we understand your frustration with the ***************** We are sorry for any trouble regarding your experience and this has been escalated to our internal car wash management team to investigate at this time. One of our car wash team agent will be in touch with you shortly to get this resolved. Thank you for taking the time to bring this to our attention. We will use the feedback to improve and to ensure this doesnt happen again.-Way Team