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Business Profile

Online Education

Simpliv, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November 2024 I purchased a course for $599. I never received access to course so in March 2025 I requested a refund. The customer service said there was an error on their end that caused the issue and as good faith sent me the recordings of comparable courses. I still insisted on a refund and got the response that since I'd been sent the recordings, I could no longer get a refund.

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered for a 3 Hour Live PowerPoint in August 2023. The session has been rescheduled 5 times (yes five) and not once was I notified. It's been 8 months of horrible customer service. All I want is to take the class I paid for 8 months ago. Each time the course was canceled, I've had to fight tooth and nail just to find out what was going on. Don't waste your time or money on ***********************************************

  • Initial Complaint

    Date:03/27/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 12/11/23 Amount: $249.00 *********** did not provide the course that I had paid for advertised.*********** never tried to resolve the issue.

  • Initial Complaint

    Date:02/26/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SimpliV learn is an online scam they charged me 300$ but never provided the course. They didnt send the link to recorded class and the number on their website is inaccurate. I tried emailing them but no response

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date that I placed an order with Simpliv was 10.06.23 for a training class on ********* Teams that they were offering on November 21, 2023. They committed to providing the training class to me but they cancelled the class and re-scheduled it for a time that I was unavailable. I have been asking for a refund from them because I could not make the time of when they rescheduled the class. The business has tried to upsell me on other classes that I did not want to take which I declined as well and kept asking for a refund. After they have not refunded after multiple asks, they have now ghosted me and are not responding to my requests for a refund. I want my money back from the class that they cancelled and re-scheduled for a time that I knew I was unavailable for long before the re-schedule class was going to take place. I gave them 6 weeks notice that I could not make the date of the re-scheduled class. I want them to refund my money.

  • Initial Complaint

    Date:10/23/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive numerous emails from this company advertising trainings. Often times I will receive multiple emails within a day. I never directly opted for emails from this organization, and I have no interest in being spammed by advertisements in my work email address everyday. None of these trainings even pertain to my job. I want this to stop immediately.

  • Initial Complaint

    Date:02/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally purchased a "self paced" course that consequently got cancelled. They never notified me of the cancellation. When I asked about a refund, they at first said they wouldn't ***** one. Then they said they would. They said I had to wait 15 business days for the refund, which, by the way, is 3-5 times longer than legitimate businesses (normal is 3-5 business days). After the fifteenth day, with no refund in sight, I wrote them. No answer, no refund. I want the refund.

  • Initial Complaint

    Date:02/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This firm works like an illegal scam. I have contacted the vendor multiple times about cancelling my service, but they refuse to accept my cancellation and are ignoring my requests for discussion. At first they directed me to a third party to make my request, but then the third party says they can't do anything until the Company approves the cancellation. They're just sending me in circles. No reputable company treats customers like this.

Simpliv, LLC is NOT a BBB Accredited Business.

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