About

Local BBB:

BBB serving the San Francisco Bay Area and Northern Coastal California

BBB File Opened:

8/31/2022

Business Started:

10/1/2015

Type of Entity:

Corporation

Alternate Names:

Bosma Smart Home

Business Management:

Mx. Customer Service, Manager of Customer Relations

Number of Employees:

10

Additional Information

Payment methods

Credit card

Paypal

Refund and Exchange Policy

RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase. However. if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.
RETURNS
You may request a return of your order within 30 days of the delivery date. Orders shipped outside of continental United States are not eligible for returns. Returned items must be properly packed in their original packaging, with original tags and labels attached. 
This return policy only applies to items purchase on www.bosmasmarthome.com. Bosma products purchased from a 3rd-party seller or platform (e.g. Amazon.com, retail stores, etc.) are subject to the return policy of the seller or platform, please contact the seller or platform for return requests.
The following items cannot be returned or exchanged:
Open-Box Items
Refurbished Items
Returned items may be subject to a 10% restocking fee depending on their condition when returned. We will not apply a restocking fee if items are returned for the following reasons:
Items are visibly damaged upon delivery
Items have physical defects
Customer receives items that are materially different than originally purchased items
We will apply a 10% restocking fee if items are returned for the following reasons:
Customer no longer wants the items for reasons other than defective items
Undeliverable or refused delivery
For defective or damaged products, please contact our customer service to arrange a refund or exchange. We will replace products that malfunction due to defective parts or workmanship at no charge to you, subject to our Product Warranty.
RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number and return shipping label. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then attach the shipping label and drop the package at a designated carrier dropoff location.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify your return has been processed.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+1 (800) 976-0881
[email protected]
Last updated Aug. 2nd, 2021

Business Categories

Smart Home Security, Telescopes