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Business Profile

Smart Home Security

Bosma USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Smart Home Security.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im trying contact Bosma customer service phone number ************ 10 days saying number you call not on service .I purchased Bosma EX Pro outdoor Security Camera. Camera Not working **************** Phone number not on service I dont know what to do Bosma is a scam company DO NOT BUY ANY BOSMA PRODUCT.

  • Initial Complaint

    Date:07/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased their security cameras a few years ago and have been paying monthly for the subscription. I just sold the house and got an email that they were going to charge me for my subscription. I tried updating in my app and their website but when I log on the web it works fine but then kicks me out when I go to My Account. Their phone number and email addressed no longer work. I have no way to stop these charges. HELP

  • Initial Complaint

    Date:04/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,After sometime of using the Bosma smart lock, it had failed on April 5, 2024. I was locked out of my home and needed to hire a lock ***** that had to break in to get me into my own home. The lock still had power, from the alarm function that kept going off, but no longer connected to the ***** which was working, and would not connect via Bluetooth either. It cost me $270 to just get back into my home. The Bluetooth was supposed to be the fail safe but that stopped working. Not only this but I had attempted to call the support line 4 times which I kept getting, No one is available to take your call, goodbye. I have have emails to Bosma support but have not heard anything back. I believe Bosma should compensate me the $270 because it was their faulty equipment that forced me to hire a lock ***** and eventually break into my own home. Any support on this is greatly appreciated. Thank you, *********************

Bosma USA, Inc. is NOT a BBB Accredited Business.

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