Reviews
This profile includes reviews for Lee's Air, Plumbing, & Heating's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 354 Customer Reviews
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Review fromJordan F
Date: 04/19/2023
5 starsJordan F
Date: 04/19/2023
The technician J*** provided great customer service throughout the process of diagnosing and correcting our water leak. Lee’s plumbing exceeded our expectations and we will definitely be using them again for any future plumbing repairs!
Lee's Air, Plumbing, & Heating
Date: 04/29/2023
Dear J*****,
Thank you so much for taking the time to leave us a ????? five-star review on the Better Business Bureau! We are thrilled to hear that you had a positive experience with our company and that our team was able to provide you with excellent service.
At Lee's Air, Plumbing, & Heating, we take great pride in our commitment to quality workmanship and customer satisfaction, so your feedback means a lot to us. We will be sure to pass along your kind words to our team members and let them know that their hard work is appreciated.
Thank you again for choosing Lee's Air, Plumbing, & Heating. We look forward to serving you in the future!
Best regards,
J**** S.
Operations Manager
Lee's Air, Plumbing, & HeatingReview fromTraci F
Date: 11/18/2022
1 starTraci F
Date: 11/18/2022
I would like to file a complaint for discrimination. They notated my file that a family member Installed my unit, and that is not true. Refused any additional services when I needed them years later to replace a thermostat. They pick and choose who they will help. I didn’t like being discriminated against.Lee's Air, Plumbing, & Heating
Date: 04/29/2023
Dear *****,
We are deeply apologize for any miscommunication or misunderstanding that may have occurred in your interaction with our company. We take pride in providing exceptional service to all of our customers and do not condone any discriminatory practices.
We would like to take ownership of this issue and resolve it as soon as possible. Please allow us to investigate the matter and see how we can rectify any misunderstandings or miscommunications that may have occurred. We are committed to providing excellent service to all of our customers, and we apologize for any inconvenience or frustration that you may have experienced.
Please feel free to contact us directly so that we can work towards resolving this matter and ensuring that all of our customers feel valued and respected. Also, I will personally be following up to ensure this issue is resolved.
Sincerely,
Josue S.
Lee's Air, Plumbing & HeatingReview fromR. W.
Date: 07/27/2022
1 starR. W.
Date: 07/27/2022
Buyer beware! Air conditioning went out in the middle of summer. I explained that we needed air asap due to a family member’s medical condition. Part needed is roughly 275.00. Tech came out and explained that he did not have the right part and would have to use two parts to make up the one we needed. They charged almost 500.00 and said “you can do this or call someone else.” I explained to him my urgent need due to a medical condition. I watched the tech install one part, not two. I called and requested to speak with a supervisor to voice my concern and see if there was any sort of partial refund they could give. The supervisor acknowledged that only one part was actually used and said maybe there was a error in communication. Initially, I was more upset about the price but now the fact that the company intentionally took advantage of the situation, is evening more concerning and upsetting to me. If your air is out in 100 plus degree weather, call another company. If you have to use Lee’s, just know they are going to make you pay because they know you need it.Lee's Air, Plumbing, & Heating
Date: 07/28/2022
Hello Rick, thank you for spending the time to leave us a review. We apologize for the miscommunication from our team. We would like to investigate further in this manner and will be reaching out to you get some more clarification. Again, we apologize and appreciate the opportunity to improve our services.R. W.
Date: 08/04/2022
Update: Company called me back and apologized. They also provided me with a refund which was greatly appreciated.Review fromNancy D
Date: 07/15/2022
5 starsNancy D
Date: 07/15/2022
Very happy with the sales and the installation of our new hvac. Everyone very professional and explained everything well. Their knowledge was top notch. Will definitely recommend Lees. Both installers were very courteous and professional.Lee's Air, Plumbing, & Heating
Date: 07/15/2022
Hello Nancy, thank you for spending the time to leave us a review. We appreciate the five stars. Thank you again for trusting Lee's Air, Plumbing, & Heating.
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