Complaints

This profile includes complaints for City Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

City Plumbing has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  City Plumbing

  3498 W Ashcroft Ave Fresno, CA 93722-4249

• 

  City Plumbing

  5186 W Everett Ave Fresno, CA 93722-2134

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  City Plumbing is a dishonest company, and their license should be revoked. The company came on 09/04/24 and was assigned by *** warranty to do plumbing work at my house. Their technician Rocky arrived late in the evening and did a quick 15 minutes inspection of the toilet, faucet and jacuzzi. He said he is late to 2 other jobs and has to return another day (Although I was originally promised by their office that most issues will be resolved the same day). Their technician, Rocky, came back on 09/09/24 and he started working on the toilet. When I asked about the Jacuzzi issue and why is not working, he said he is a big guy and cannot go under to see the pump and other parts. He said he will call *** warranty and ask them for work approval and then the office can send someone to come and go under to look at the jacuzzi pump. Rocky, told me that I will be contacted by the office. office (City Plumbing) never called me, so I called back and spoke to the same lady who has originally set up the appointment by the name of ******. ******, said she does not know and need to speak to their technician. Another day of waiting, I called again, ****** then told me that I need to contact *** warranty. I was surprised, and I called *** warranty company, and their representative told me that City plumbing has done a complete inspection of the jacuzzi pump and determined that there is a pre-existing issue. I was very surprised and upset, I called back City plumbing and after a few tries, ****** said whatever their technician has said is correct. She completely changed the story and said that their technician had looked at the jacuzzi and she goes based on their technician advice. Their technician, never was willing to go under and do any inspection. He flat out lied and made up "pre-existing" issue. This company does not follow any of the regulatory policies.

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very dissatisfied with City Plumbing. First, the issue was the backyard was not draining well. We called out to have the lines cleared by hydro-jet. There are 2 main lines going to the street. They came out and attempted to do so but failed to make much headway on the first line. ****** claimed that the roots had infiltrated the pipes and quoted $2500 to replace the pipe section, then finish the hydrojet. Well, they dug up that portion that ****** had determined and replaced the pipe. The part dug up didnt appear to be much damaged. When they came back to finish the hydro-jet, it was still clogged and they couldnt make much headway. ****** determined that there was further blockage that needed to be dug up and replaced. He initially said that he would take care of the problem as he had promised for the price he quoted to fix it. Then, when they tried to hydrojet the 2nd line (they didnt even check it out the first time they came in), they also had difficulty getting through. At this point, ****** decided that this project was too much trouble, and said that he was not working on this anymore. While he reneged on the contract, he still demanded payment for no result, even charging for the hydro-jet that they werent even able to do. I did agree to pay for the partial work done for $1750. Then, during the payment, **** took the verbal authorization over the phone with my credit card information. I clearly authorized for $1750 because I checked the invoice. When I later checked my credit card charges, I saw that they charged $1802.50 instead! At no point during the conversations with ****** and **** did they mention extra charges for credit card payments. This is against the law. Even when I reached out to ****, in the end, they refused to refund me $52.50 which they failed to disclose. They are very unprofessional and they do not care. I am now moving on to filing legal complaints.

• Initial Complaint

  Date:03/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poor service left with water heater gas leak leaving us sick and put in extreme danger, what I believe to be fraudulent charges and not being given any receipt when asked multiple times.
  
  
  Needed to have water heater replaced and my home warranty, AHS, had city plumbing come out on 10/21/2022. AHS covered replacement but I had to pay for any installation done to meet code standards which came to $950. I asked plumber after install what that entailed and he said straps. $950 for two metal straps bolted into the wall is ridiculous. He was in a hurry cause he said that he’s paid by the project not hour so he wanted it done quickly. He messed up the spackle on the stand for it and said he would come back to fix and paint it. Never did. In being buried, he didn’t connect the gas line correctly which caused it to leak. We didn’t realize this till next day when my wife and I both woke up sick. Upon entering garage where heater is, I got extremely light headed and smelled the gas and opened garage. It was early morning so I wasn’t able to call them but I turned off the gas and left for work while my wife called PG&E out to investigate. They said it wasn’t connected right and looked like they were just in a hurry but was able to fix it out of kindness. Wasn’t their job to do so.
  
  I called to complain and it was mostly laughed off. I wanted some type of reimbursement but was only offered for them to come out the next day to fix it. I started to question the $950 but was told they would send an itemized bill. Never got it. I called back a few days later asking for it and they said they would email and mail it. 5 months later and nothing. I believe their charges to be fraudulent and would like at least a partial refund along with an itemized receipt. I didn’t receive a bill at all even when the plumber was there to charge me.

  Business Response

  Date: 03/06/2023

  First and foremost, I want to personally apologize for the issue with your water heater installation.
  

  
  

  That plumber was removed from service and placed back in training for 3 months at a reduced hourly pay and the loss of potential commission sales.

  
  

  I do not tolerate bad service and when it concerns the health and safety of my techs or customers, I take it very seriously.

  
  

  I will personally send a receipt for the non covered costs, which you were required to pay by your home warranty.

  
  

  There were quite a few code and modification required items to bring your 22 year old water heater up to current city and state codes and none were excessive or fraudulent, which I am sure the city inspector confirmed.
  

  
  

  The non covered costs are set by your home warranty company and are something that we have no control over, so addressing your request for a partial refund, that is not something that I am able to do.

  
  

  I hope this response has assured you, that I took immediate action and took the steps needed to correct the mistake made by my employee.
  

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had been quoted $5,000 out of our own pocket + what our insurance was going to cover by the company employee when they had first came out for a pipe leak under our home. We shopped around for a week or two to see if we could possibly find something more that was more of a possibility for us because we are a one income family of 5 in our first home. We ended up calling them back but they said they had to send someone out again to revalue the leak. When that employee came he quoted us $8,500 we told the employee there was no way we could do that and he then advised us to speak to the owner and let him know our situation. We had called the front office and spoke to **** told her our situation and how we had no way of paying that amount she spoke to the owner and let us know that he agreed to $6,500 which we also agreed to we set a date for the repairs and that was it until the day of the appointment. Once the day of the appointment came the plumber had showed up with another man who we had said was his helper he proceeded to start the clean up and repairs and a few hrs in he approached me and had said they were going to have to keep to the first quote of $8500 once he had came in with the invoice I asked him why the price had changed from what we had agreed he lied stated that the price was so high because our insurance company was not covering any of the material for the repairs to get me to sign the invoice for him to leave. I got in touch with my insurance company and they let me know that they had covered all the repairs and materials. I called the pluming company back also for an incident where their plumbers left a mess of dirt on my carpet from the cleanup which they were supposed to give us a reimbursement for but still to the day have not.I let them know I spoke to my insurance company and they denied any type of reimbursement for the overcharge. I asked to speak to the owner multiple times and never end up getting a call and fail to provide me his numbe

  Business Response

  Date: 11/24/2022

  I will be looking into this personally and will get back to you early next week.

  
  

  I have been out of the office for almost 2 weeks with serious medical issues but will make the time to get you some answers.

  
  

  Have a Happy and safe Thanksgiving.
  

  
  

  ******