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Business Profile

Solar Installation

Semper Solaris

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Installation.

Complaints

This profile includes complaints for Semper Solaris's headquarters and its corporate-owned locations. To view all corporate locations, see

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Semper Solaris has 3 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/02/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have purchased solar going on 2 years ago and are still not connected and are paying 2 bills. Legal action is about to start. 40,000 we are paying for solar and it is not even on. PGE said they are waiting on them and this is un acceptable. At this point they can take there stuff and restore my home to hoe it was period. I am trying to save money and now are paying 2 bills! I am requesting delivery of service or a refund

      Business Response

      Date: 09/02/2022

      Hello thank you so much for reaching out about this.

      We will look into this immediately and see what can be done to help this homeowner.

      Customer Answer

      Date: 09/07/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID *******6, and find that this resolution is satisfactory to me. However no one has yet reached out to me.

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Feb. 22 - Present, $13k. Provide all components of solar including install and proper permitting. Complaint=time frame, permits, job not completed in a timely manner. It has taken 5 months to from initial meeting to install. Permit had to be redone 3 times due to 1st time was put in the previous HO name, 2nd wrong placement, and 3rd actual placement that still was not the placement that happened. Never received WIFI booster that they said they were going to give me, now my unit is not able to update properly. Supposedly only one person knows what's going on with my acct, which I think is ** as I have talked to multiple people. Because of their delay I am now paying for my solar and still SDG&E, which is completely unacceptable. Also when install was going on a phone line was cut and they just left it without fixing as no one came and complained. I have not been able to get approval because there was conduit that was the incorrect size, and to this date it's still not repaired, and I have not been called to set repair date. With all that has gone on how do I know that they have done the rest of the job properly.

      Business Response

      Date: 07/27/2022

      Thank you for reaching out about this. We will research the issue and respond to the customer.

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My solar panels are no longer producing energy I can use. I need a Semper Solaris tech to come evaluate and fix the problem. I have contacted the customer service multiple times this week and the customer service rep is not helpful and will not send someone to my house to fix the issue. My panel is a 100 amp and it needs to be 200 amps so the breaker is tripped and the inverter for the solar is flashing RED.

      Business Response

      Date: 07/27/2022

      Thank you for reaching out about this We are currently engaged with this customer to resolve their issue.

    Semper Solaris is NOT a BBB Accredited Business.

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