Reviews

Review Details

• Review fromM C.

  Date: 02/16/2023

  1 star
  Will never do business with them again. They will lie and do nothing to remedy it. They told me their bags did not have a branding tag on the inside. During production, they told me it did have a tag and asked if I wanted to proceed. I asked them to show me the label and they completely ignored me. They sent the bag to production and the next thing I knew it was in transit to me. When I received the bags, they were in terrible condition and it did in fact have their branding logo on the inside. On top of that, the print quality was absolutely terrible and the bags were poorly constructed. Loose strings and misaligned seams everywhere. Splotches of ink from the screen print. I planned to sell these bags and almost all of them were not in sellable condition. I asked for a partial refund for their indiscretion and they said no. They told me to ship it back to them to remove the tags. I didnt have time to do that and wait for it to return to me as I made it clear I needed this by the holidays. I then told them I expected a refund at least for the bags that had ink outside of the printing area as those definitely cannot be salvaged. No response. They have been awful at communicating the entire time I tried working with them. Weeks would go by before they would respond and I would have to reach out multiple times to get a response that was nowhere near helpful. Do not work with them. Save yourself the headache and go someplace else. They are irresponsible, lack accountability, and do not care once the package leaves their hands. You will waste your money on low quality product. You are better off outsourcing from Alibaba.

• Review fromJohn P

  Date: 02/13/2023

  5 stars
  Quick delivery and product as described. Good selection of different bags and materials.

• Review fromBecki G

  Date: 02/10/2023

  5 stars
  Super fast shipping. Wide variety of products available. Will definitely be ordering again.

• Review fromMarcella T

  Date: 02/10/2023

  1 star
  Tote Bag Factory its a scam! I ordered 120 bags for our company conference as giveaways but the bags they sell are very cheap and not what we needed. I initiated a return and , beware their return policy is a ripoff! They will charge 20% restocking fee, the shipping fee and the return shipping fee! So out of $580 they refunded me $290! Unbelievable! I have never shopped at a store or on line store that has this kind of policy! They will take your money with no shame! I tried reaching to their customer service and I got the same answer to my return . Never ever buy from them again! Ever

• Review fromCindy P

  Date: 02/08/2023

  5 stars
  Just placed my first order. Received my products very quickly Price was awesome and shipping was very quick. Will definitely order from this company again!

• Review fromHeather B

  Date: 02/07/2023

  5 stars
  Love the totes and how quickly I was able to receive my order

• Review fromMary G

  Date: 02/05/2023

  4 stars
  I had no problem with the order that I had placed. It came in a timely manner with no issues. I would order again.

• Review fromBridgette A

  Date: 02/03/2023

  5 stars
  Super fast shipping and great product! Will definitely be ordering again!

• Review fromJACQUELINE A

  Date: 02/01/2023

  5 stars
  Awesome product. Fast delivery. We have enjoyed these bags for giving to the homeless.

• Review fromColeen S

  Date: 01/31/2023

  5 stars
  I ordered my bags and they were exactly as described, delivered in a timely manner and perfect for my needs! I have used this company in the past and have always received the expected product in a timely fashion.