Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company never finished resolving any permit issues they are having with the City of ********** to complete my roof replacement job. I filed an original complaint, and the company responded on the day of the deadline. They acted on one-half of my original complaint, which was they didn't complete the job, after one entire year: They did not finish the final inspection, so the roof is not permitted; and they did not provide any warranty information. On October 18, they brought over the warranty to my house; and they said they were going to the City offices to do research on the permit. As of October 26, there is No resolution. The BBB closed my complaint because I couldn't select it was either DONE or I was DISSATISFIED at the time, because it seemed like they were working on it. Now, I know they seem to be stalling in order to close the complaint.

  

  Business Response

  Date: 11/25/2024

  In response to a complaint from ******* ********. Our office spoke with the city of ********** CA today we were notified that the permit was in system and needed to be manually put in as an approval from ***** with the permit department. So we have fulfilled our side of the permit we are awaiting the city of long beach to manually enter permit into the system as a final inspection. 

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 22479641
  
  I am rejecting this response because:

  The packages of shingles that were left on my roof in August 2023, and that ***** ***** from the business said they would remove on October 21, 2024, are still on my roof.

  The packages of shingles were left on the roof for the "inspection" that never seemed to have happened.

  Remove the packages of shingles, if the job is done.

  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 12/09/2024

  To whom it may concern Efficient Construction spoke with the City of ********** on 12/9/24 we were informed that ****** ****** has not yet set inspection date we are awaiting response from her to update H.O. information we have left two messages but will not have gotten a response back as of yet we will go the city if she doesn't respond by 12/10/24. 

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22479641
  
  I am rejecting this response because:

  Again, Efficient Construction has been leading us on and saying they are "working on it" and they will "get back to you" about this inspection for well over one year. I would like a greater sense of urgency about this very serious matter by Efficient Construction, and blaming the City after neglecting this job for one year is not a legitimate reason. At this time, it appears I have had an "unpermitted" roof for an unforgiveable period of time, since the job, which includes the inspection and permit, was never completed by Efficient Construction. As only the second owner of a very well-cared for home that has spent half of my life ensuring it is ready to sell in great condition to be loved by another family after me, I do not appreciate the destruction of my efforts and my property by Efficient Construction.

  I still feel like I am being lied to by Efficient Construction until I give up! I do not intend to give up.

  Sincerely,

  
  ******* ********

  

  Business Response

  Date: 01/10/2025

  This is a message in regards to ******* ******** we have finalized inspection for ******* ******** it was finalized with the City of ********** as of 1/10/25. We also left a voice/ text message and email for Mr. ******** to let him know that it was finalized. If you have any other questions or concerns please feel free to contact Dolche ******** at *************

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Project Manager: *** ***** On or about 04/09/2024, Mr. *** ***** promised to complete foundation work in the amount of $6,400. Mr. ***** informed me that they would not be performing foundation work. I never received a change order reflecting the change. I will need a change order in the amount of $6,******. ***** had his workers to remove gutters in order to replace my flat roof. Mr. ***** later informed that his workers would not be re-installing the gutters. It is going to cost me $4500 to replace 1 damaged gutter and re-install gutters. I will need an adjustment to the invoice for the roof in the amount of $4,******. ******* worker installed wood border in water damaged area that needs to be replaced. A lizard and a snail crawled through that space into my bedroom where the work for the water damage took place. I will need an adjustment in the amount of $500 on the invoice for the repairs done for the water damage. I never signed off that the job is complete, nor did I tell the finance company that the job is complete. Also, I still need my name corrected for the record: ********* *****-*****

  

  Business Response

  Date: 10/11/2024

  We reached out to homeowner to schedule a meet so that we may resolve the matter at hand. 

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22364219
  
  I am rejecting this response because: Someone called. Heard me out and told me that they would be getting back to me. I still have yet to receive a response from them. 
  
  Sincerely,
  
  ********* *****-*****

  

  Business Response

  Date: 10/17/2024

  Efficient Construction has been back and forth with trying to come to a compromise on this situation the homeowner ********* *****- ***** and Efficient cant seem to come eye to eye to resolve issue we will continue to work on our end to resolve this matter. 

  Customer Answer

  Date: 10/19/2024

   
  Complaint: 22364219
  
  I am rejecting this response because: No one has taken any ACTION to resolve this matter. I am looking for solutions, not pretensions of resolving the problems  with no ACTION being taken on the part of Efficient to resolving  my concerns.  I would like to know who and when someone from Efficient has been supposedly calling me to discuss this.  I have not heard from Efficient. I want Efficient to adjust my bill and notify ******** that they have corrected the balance on my account. That is it.
  
  Sincerely,
  
  ********* *****-*****

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Efficient Construction began my $29,000.00 Roof Installation in August 2023. They constantly changed foremen throughout the process, and they constantly delayed the completion of the work by not providing the completed inspection or Warranty. I have all of the text messages from two different representatives of the company from April 24, 2023, to August 22, 2024. Until now, September 25, 2024, many different people from Efficient have texted me from different numbers, saying, "We'll send someone on Monday." They sent a new threatening person over to collect payment on August 10, 2023, who stated that Yes, the inspection was done and Yes, they would send the completed document and the warranty on Monday. The most recent text from Monday August 5 2024, stated, "I want to resolve your complaint. I will get you an update on Monday." Efficient Construction never completed the job.

  

  Business Response

  Date: 10/16/2024

  Hello I am writing to notify you that we have reached out to homeowner ******* ******** to schedule an appointment with our General manager to go out and deliver his warranty and resolve any issues.  We will continue to reach out until we are able to speak with him and schedule a meet we are eagerly trying to resolve this matter. I will keep you posted on all updates. Thank You 

• Initial Complaint

  Date:06/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my roof replaced in August of 2022, due to multiple layers of shingles and deteriorated wood. I signed on for financing which became due and payable (in installments) starting 4/21/2024. Prior to making my first payment, I had asked the roofing company for a copy of my roofing permit, signed by the City of *********. The copy they provided was not signed nor dated, by an official city of Hawthorne representative. I had also requested a copy of my roof warranty, which they never provided. In addition, I specifically asked for a breakdown of materials and labor, which they never provided (my husband was in the construction industry and has frequently told me that some contractors over buy materials so they can pass that discounted cost on to the next customer). The company, **********************, has not returned my repeated calls and texts to obtain the aforementioned documents. The finance company, Goodleap, has been harassing me even though they know the circumstances of my attempts to obtain the documents that I was promised at the signing of the contract. Oh, and Efficient had NEVER scheduled the final inspection on my roof, which means that as of April 2024, my roof was considered non-compliant due to not having passed final inspection. I have been to ******************* twice in person, and on the phone several times.

  

  Business Response

  Date: 06/13/2024

  We have received the complaint # ******** for *********************************** and are going to obtain the original contract to provide for the Homeowner we are working to resolve the issue so we can come to a conclusion on how to move forward Thank you ***********;

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/30/2024 Efficient Construction completed a roof project on 3/14/2024. The project costs $34,000 USD. Shortly before completing the project on March 6, there was light rain in *******, **. Even with light rain, there was a leak in the den. The company came out and said they fixed it by 3/13/2024. There is heavy rain that started 3/29/2024 and there is a leak in the same area that was supposed to have been fixed. Now, I need to have all my attic check since I am worried that there are leaks I can't readily see. I've called all my contacts: Office **************; Project Manager **************; and Product Manager ************** and nobody has responded. Thank you in advance for your response.***************************** **************

  

  Business Response

  Date: 06/27/2024

  Hello ******* in regards to ****** we have contacted homeowner and we have not receive a response from her as of yet. I would like to know where to go form here Thank You. 

  Customer Answer

  Date: 06/27/2024

   
  Complaint: 21508001
  
  I am rejecting this response because I had to call the business almost daily to have them complete the services.  They completed the services; however, I have asked the contacts to provide me with the information that the City approved the work and my warranty.  I have copies of the warranty paper that a staff member brought; however, I still do not have the City approval confirmation that they should have in their records.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/28/2024

  Case Number #********-08C26
  
  Hello in regards to ****** we have contacted homeowner and we have not receive a response from her as of yet. I would like to know where to go form here Thank You

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Efficient Construction replaced my roof from 5/2/2022 to 5/23/2022 and I paid them $27,000.They guaranteed me a 30 year warranty on my roof.However, the roof is leaking over the first floor bathroom and back door side room area.I also sent them pictures and videos of the problem by phone messages.I have been calling them every time it rains since 2022.The first time they came and covered the roof with plastic sheets.After that they promise to come to check and fix, but never show up.

  

  Business Response

  Date: 03/07/2024

  In response to Complaint from ***************** *** We have had some bad weather for the last 2months on and off we will be in communication with homeowner to address situation once weather is permittable. The weather is scheduled to be rain for the next few days we will contact homeowner and notify them we will be out when weather permits us to inspect and repair. 

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Efficient construction was efficient in painting our house. They sold us on a lifetime paint and had the job completed in under three weeks. But when we asked them to come back out and have a look at the cracks in the paint, it took them about four months to recognize their error. it is now been eight months and they still have not come to fix the problem claiming they dont have time

  

  Business Response

  Date: 02/05/2024

  Due to recent rain storm weather we have not been able to move forward. We will revisit the complaint once the weather conditions are favorable. Thank You 

  Customer Answer

  Date: 02/06/2024

   
  Complaint: 21225920
  
  I am rejecting this response because:

  while the weather may be unfavorable this week, it has been a year you have been ignoring the need to finish the job at our house. Your most recent survey was April 2023 where you recognized the paint was cracking and told us youd confirm a time to come back and finish the work. Many months have since passed. Please  report to us your planned course of action schedule a time in the future. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/21/2024

  In response to *************************** the weather for the last 2 months has been up and down with rain we see the weather clearing up this week we will make yet another attempt to call and set up a day to come out .

   

  Thank You 

• Initial Complaint

  Date:01/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are reopening the case from original case where we Were told that our case would be closed. The case number is ******** b e a c 4 You guys have tried to close the case twice now. And they're keep telling you guys that they have tried to reach out to us. Can you have them provide proof that they've tried to reach out to us? Because they've come out and they continuously tell us they're gonna fix the problem, but they don't.

  

  Business Response

  Date: 02/05/2024

  Due to recent rain storm weather we are not able to move forward at this point. We will address the compliant once the weather is in better conditions for us to ***** the situation . Thank You 

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 21098031
  
  I am rejecting this response because: there is no responses from the business and we would like a resolution.
  
  Sincerely,
  
  Boss ********

  

  Business Response

  Date: 02/21/2024

  In response to **** ******** We have been back and forth with Mr. **** ******** about this complaint we explained that it was never in the contract for us to do the security gate and bars and told ******************** that the paint we had was only for paint on the outside and would not be compatible with the bars and gate. Efficient Construction was not including bars and gates it in the contract . In conclusion we went out and assessed the price of the repair and he was not satisfied and there is nothing else we can do other provide the service and he will have to pay for it because it was not a responsibility on our end. We have however been in communication with the homeowner and trying to resolve the issue as best we could. 

  Customer Answer

  Date: 02/23/2024

   
  Complaint: 21098031
  
  I am rejecting this response because: The only reason they got the job is because we asked them about the security gates and bars, and when we spoke to their representative, he assured us that he could do the rust resistant paint. To make it even worse, they put in the contract no verbal agreements acknowledged, which means they knew exactly what they were doing by telling us one thing and putting something different in writing on the documentation they put that they were going to do the trimming even if that was the case the trimming is still rusting so they came out here under the auspices that they were going to do the correct job  and did not. Please also be aware that several times their agents have come out here and told us that they were going to assess the situation to make it right one guy even came out here and began to do the work and was told to stop and sent back to his office.
  
  Sincerely,
  
  Boss ********

  

  Business Response

  Date: 03/19/2024

  In response to Boss ******** Efficient Construction has been out to the owners home several times to resolve the matter. We have tried to compromise with him we are not responsible for the work he is looking for we did not offer that in the contract. We also sent a representative to give him an estimate with a discount and ******************** was not satisfied. We have exhausted all options we are not able to resolve this issue amicably.  

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company represented as Roofing experts who use best materials, craftsman level staff and stellar service and support. They overpromise and under deliver. They price jobs, obtain permits which are undervalued and inaccurate to the work they charge and indicate on contracts. They improperly prep, fail to clean ********** to provide itemized proof of whats done, bully, make additional promises and use inferior products. They present as reasonable, yet do not honor their word and side step processes ie city inspector, et al.They damaged my property and sent unqualified individuals to make repairs. The repairs made matters worse rather than better. They left rotted wood on my roof, damaged fascia, *****, gutters, paint, security camera, stucco, et al

  

  Business Response

  Date: 10/19/2023

  I want to personally apologize for any negative experience that you had with our Company. I understand that we were not helpful in resolving your issue and didn't provide that level of service that you come to expect from us. Our Efficient Construction Team would like to send a more knowledgeable Representative to assist with this matter. Please send the pictures into our service department ************* with name and address and we will contact you to schedule a time to come out and assist you. If you have any other questions or concerns feel free to contact *********************** at **************. Thank you have a great day.

• Initial Complaint

  Date:09/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we moved into this house 33 years the house had been painted and done correctly so this time around i wanted it done the same way, RIGHT!!! Before the contract was signed there was one to two contacts i.e. meetings (via phone, and or in person). the dates prior to the contract is not exact but the contract date 10/26/2022. The person that I (Boss) had the verbal agreement with to paint the entire house including the doors and windows, said to me they would be doing the doors but in the contract it only says they would do the trim. Yet they did paint all doors and windows but not a full 90 days had past before the rust started bleeding through the paint. I reached out to ask if they could have someone come out in 12/2022 , they also tried to get me to sign a statement of completion and I would not I told them the job was incomplete. Long story short when they came out for the 4th or 5th time the man started to fix the problem and than out of the blue pack up his truck and told me (Boss) that there was a misunderstanding and he needed to speak with his manager. At that point I had been asking for them to fix the problem from 12/2022 till now 08/2023, with all conversations being misleading and unresolved. I did reach out to get estimates for fixing the doors and windows and was give a price for a rough estimate of $6,800. The contract and our verbal agreement are very different. In total the cost of $16,499 was supposed to include all doors and windows not just trim or frames. The rust has bled through the windows and door so bad that it is aesthetically unappealing. What I understand is this the materials that was used is the not the right stuff to prevent from rust for a prolonged period of time and the lifetime warranty that was given is as good as a blink paper. conversations and text from 12/2022, 01/2023,02/2023, 03/2023,05/1/2023,05/08/2023. Enclosed are pictures that I sent to Efficient construction rep and contract and warranty.

  

  Business Response

  Date: 09/11/2023

  In response to complaint # ******** Mr. **** ******** Efficient Construction was contracted to do Exterior and Trim of the home only. We do not have a record of ** painting any doors. The reason we do not paint the doors is because it will rust. So we do not paint doors because they are metal our paint is not for metal. Overlooking the  Contract that was all we were responsible for we would like to keep an open communication with our homeowners so we may be able to resolve any issues. Thank You 

  Customer Answer

  Date: 09/19/2023

   
  Complaint: 20576335
  
  I am rejecting this response because: Rather, are not you guys put in writing? Or you have in writing that you were going to. Are we're not going to do the doors and windows. And only the tram you still did the entirety of the doors and windows. And they all still rested including the trim. When I asked specifically for weather proofing materials that you did not use. And you put in contract that you were going to use, so please rectify the situation. Thank you!
  
  Sincerely,
  
  Boss ********

  

  Business Response

  Date: 11/13/2023

  We have recently been in touch with ******************** and are scheduled to go out to his home this week to resolve any issues he may have.