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Business Profile

Merchandising Services

Alattehotte

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Merchandising Services.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent my *********************** Machine to aLatteHotte for repair. On 9/14/2020 I paid $245 for the repair and return shipping of my machine. I have several emails and have spoken to *** the owner several times. Has has continuously strung me along promising to return my machine. Every time I told him I would contact the**** he would convince me not to and promised to ship me my machine. All I want is my machine back at this point.

  • Initial Complaint

    Date:10/10/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent in my ***** espresso maker for repair which was received Aug.15th, 2022. I was told it would take 24 hours to repair. When I didn't hear anything I sent an email. I paid up front $289.00 which included the cost of the part and mail charge for ***** to send it back. I have had emails returned from 9/9, 9/16, 9/29 and 10/8. The messages are always excuses: "Part was ordered", then it was "It's in testing." Then it was "**** is working on your unit." the last one said . "It must be ready to go." Unless I initiate asking for a reason for the delaly, I haven't gotten any responses. even when he says "I will check and let you know." I'm very frustrated at the lack of customer care, and in reading website posts, all are saying, stay away, the CEO *** is a crook, and they haven't gotten their coffee makers back. I really would like my money back.

  • Initial Complaint

    Date:07/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i sent my Saeco SuperAutomatic espresso machine to ALatteHotte for repairs on ********* ** ***** I paid in full for the service and received a receipt on ******** ** and was told that repairs would begin the following week. After a month, I started emailing them every couple of weeks and was provided a different reason for the delay each time. Finally, they shipped back the machine in March **** with a shattered water tank. They claimed that *** broke it in shipping, but *** denied the claim. After several attempts to get the machine fixed and returned, it was returned inoperable. At that point, I requested a refund of what I had paid them, and the CEO agreed on May 22, 2022. The refund has still not been made despite several more attempts to get payment.

Alattehotte is NOT a BBB Accredited Business.

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