We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Repair

Build Redux

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emails of the first video card malfunctioning upon their confirmation I sent it back into them they allegedly repaired it I received the computer back in August tried it out and it still had all of the same issues as before I contacted customer service rep and she said since it was past the 30 days there was nothing they could do so I'm left with a defective product that I cannot use

  • Initial Complaint

    Date:08/04/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a PC from this company (Order #*******) on July 18, and received it on August 3 and right out of the box the PC was not working. The PC turns on, but the monitors stay black. I followed all the reseating guides on their website and made sure that all the wires were properly connected. I troubleshooted and found out that it's likely caused by a defective GPU. Their website claims they test before shipping the PC out, but it's obviously not true. I also received incorrect parts within the PC and did not receive the things I ordered. I was told to open a ticket and a support agent would get back to me within 6-12 hours, however no one has gotten back to me. I just want to return this PC asap and get a full refund for everything (including shipping).

    Business Response

    Date: 08/16/2022

    Business Response /* (1000, 5, 2022/08/11) */ We finished our testing on the PC today and did find that the graphics card is bad. Per our terms we are refunding the PC in full minus the initial shipping fee. Consumer Response /* (2000, 7, 2022/08/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) They refunded me for the PC. Final comments: It's very misleading that they advertise that they test the PCs before shipping when they clearly don't test them. I would be careful in ordering from this company.

  • Initial Complaint

    Date:08/03/2022

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February of 2022 I purchased a computer from this company for ****** I received the computer around a month later with parts missing. I sent the computer back to be repaired. A month later it returned again with even more missing parts. I sent the computer back again for repair. It's been 4 months since then and I still have not received my computer. I've called and emailed the company of several occasions however I never hear back from then in regards to an update on my order status. I would just like the product that I had purchased as it's now been 6 months since ive purchased the computer.

    Business Response

    Date: 08/30/2022

    Business Response /* (1000, 5, 2022/08/10) */ We have worked repeatedly with the customer in regards to the claims made. Customer has chose to swear at the team with multiple uses of profanity We are also working with ***** to determine if there is foul play with their drivers. However, all evidence points to it being theft with these parts. Either the customer side, or *****. Until ***** confirms, we cannot cover costs on "missing parts" due to not being sure if it's the customer or ***** stealing claimed parts. Consumer Response /* (3000, 7, 2022/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not used any obscene language with customer service. Admittedly I have been frustrated to not receive my order in working condition since I placed my order. I have worked with customer service on several occasions including taking photos and shipping the package back. I would just like updates on my case because every time I reach out I'm told I hear from them within 48 hours to receive no response from them. I'm still willing to work with them to provide any evidence they need to prove that the computer I sent back was in the same condition that I had received it. I have followed all their requests to this point.

  • Initial Complaint

    Date:07/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchase a gaming pc the Id *******, and it cost a little over ****** And it was supposed to have been a high-performance gaming pc but most games crash after 15 min. I've been through all of redux trouble shooting process which wasted an entire month of my time. And finally, when i thought, we were going to make some progress they ask to send the five pictures of the pc so they can send a return shipping label and I did no response I've even resent it still no response.

    Business Response

    Date: 08/01/2022

    Business Response /* (1000, 5, 2022/07/13) */ Hi, Instructions were provided to the customer to send the PC back to our ******** location so we can repair the PC. The GPU is likely bad. We can either do a AWR for the graphics card which is faster or customer sends in entire PC for repair.

  • Initial Complaint

    Date:06/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a gaming pc on May 26, 2022. Order number XXXXX. I received the unit on June 14. It was determined that we received a faulty graphics card. I was given two options. Option 1: Return the graphics card and a new one would be sent back. Option 2: Pay for a new graphics card, return the bad one, and once the faulty one is received, I would receive a refund. I chose Option 1 and immediately returned the faulty graphics card. On Friday, June 24, ***** could not deliver to Build Redux because the building was closed. On Monday, June 27, the faulty graphics card was received by Build Redux and I asked when I would be receiving the new graphics card. I received a response that I would be receiving a tracking number. I followed up again Tuesday, June 28, and received no response. Today, June 29, I received an email that they have an inventory issue with the graphics card and replacement may take longer than necessary. Graphics cards are readily available and I could purchase one locally, immediately. The lack of communication and only receiving responses via email regardless of calling their office number is truly disappointing. I would like a refund of ***** plus tax.

    Business Response

    Date: 07/19/2022

    Business Response /* (1000, 5, 2022/07/06) */ Our team contacted the customer to day and provided options. Customer chose to refund the video card and we processed the refund today.

Build Redux is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.