Business Profile

Employment Counselor

PSI Services LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employment Counselor.

Complaints

This profile includes complaints for PSI Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

643 total complaints in the last 3 years.
101 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was scheduled to take the **** certification exam today, June 2, 2025. Despite following the required steps, including completing the system check and attempting troubleshooting in good faith, I encountered technical issues that prevented me from launching or completing my exam.I contacted the support team via phone, but unfortunately, I did not receive adequate assistance, and I felt the interaction was dismissive and unprofessional. I am extremely disappointed, especially after investing time and preparation into this important certification. I am respectfully requesting that this issue be escalated to a supervisor or exam coordinator. This technical failure was not due to negligence on my part, and I do not believe it is fair or ethical to require me to repay for an exam I was unable to access.
Business Response
Date: 06/11/2025
Thank you for contacting us, and were sorry to hear about the difficulties you experienced during your exam.
To help us escalate your case and assist you further, please send the following details directly to our team at ************************************:

Candidate Name
Exam Confirmation Number
Registered Email Address
Details of Concern

Once we receive your information, we will escalate your case and work towards a resolution.
Thank you for your patience and cooperation.
Initial Complaint
Date:05/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint on behalf of my daughter. She completed her nail tech program at ************************** and registered with the state of ******** to schedule her exam for licensing. She has been unsuccessful due to an issue with PSIexams site. They have acknowledged the issue but done nothing to fix it. She has contacted them 3 or 4 times over the last month and told the same thing each time, we will escalate and check again in 2-5 days. This is preventing her from being employed because she is required to licensed.
Business Response
Date: 06/06/2025
Thank you for bringing this matter to our attention. We understand how important this exam is for your daughters career and sincerely regret the frustration this situation has caused.
To ensure we can properly investigate and resolve the issue, we kindly ask that your daughter contact us directly at ************************ For privacy and verification purposes, we must communicate with the testing candidate directly.
When reaching out, please ask her to include the following details to help us assist her as quickly as possible:
Candidate name:
Confirmation Number:
Registered Email Address:
Description of the issue:
Once we receive her email, our support team will prioritize the matter and work to provide a resolution as soon as possible.
We appreciate your patience and understanding and look forward to resolving this matter directly with your daughter.
Initial Complaint
Date:05/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a student who booked the ****** Foundations exam through PSI Exams after being approved for the ****** Student Developer Pack. As part of this offer, eligible students are provided with a $49 discount, making the exam free of ********* checkout, the discount was successfully applied, and I received a confirmation email from *** showing a $49 discount and a total paid amount of $0.00. However, shortly afterward, I received a message from my bank showing that I had been charged $49 USD.This charge contradicts the confirmed invoice and the student offer terms. I immediately contacted PSI Customer ********************** at ************************** but have not yet received a resolution. I also escalated the issue to ******, as they are the source of the student offer.I am requesting a full refund for the $49 that was charged in error and a review of this issue to prevent it from happening to other students who trust the discount offer.Supporting Information:Test Taker ID: ****** Name: ***** ****** Booking platform: *************************************** Exam: ****** Foundations Confirmation email shows: $49 discount and $0.00 paid Actual charge: $49 USD (bank transaction)I am happy to provide screenshots of the confirmation email and bank transaction if needed.
Business Response
Date: 05/20/2025
Thank you for your message. Weve reviewed your account and can confirm that your concern has been escalated to the appropriate team for further investigation.
We understand your frustration and are working to resolve the issue regarding the unexpected charge for your ****** Foundations exam. Once the review is complete, well follow up with you directly. We appreciate your patience and the opportunity to make this right.
Customer Answer
Date: 05/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:05/09/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 29th, I had my NJ salesperson exam in Spanish, but it appeared in English. They opened a case against me, and it's been over 8 days, and they haven't resolved anything. I need a solution. I want to reschedule my exam, how is it possible that I haven't had a response in 8 days?
Business Response
Date: 05/19/2025
Thank you for reaching out regarding your April 29th examination experience.
We understand your frustration and sincerely apologize for the inconvenience caused by the exam being presented in the incorrect language. Please be assured that your concerns were taken seriously, and our team worked to resolve the issue as quickly as possible.
We are pleased to confirm that you have since completed the examination in Spanish. If you have any further questions or need assistance with the next steps in your licensing process, we are here to help.
We appreciate your patience throughout this process and thank you for choosing ***.
Initial Complaint
Date:05/08/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had to get learning material and practice test for state part of my reak estate exam. I went to the *** online store and I purchased the WA state broker practice test. I paid 33 dollars plus change4 and purchased this. I got an email with redeem code for the practice test. When I redeemed and looked, it was a completely different test. I immediately called them and explained the situation. But they are saying that since I redeemed, they cannot refund me. I talked to the supervisor and they are taking 5 business days to investigate !!!! I had no way of finding out the test unless I redeem the code and just because I redeemed they are not giving money back. They honestly dont even have a washington state broker practice test. This information was confirmed on the call by their representative. But they just marked it such on their website (the screen shot attached) and had me pay for something they dont even offer.
Business Response
Date: 05/18/2025
We understand that you may be frustrated with the service you received, and we apologize for any inconvenience caused.
For further assistance, we highly suggest reaching out to email support at *********************** or please call toll-free **************.
Customer Answer
Date: 05/19/2025

Complaint: 23288699

I am rejecting this response because: I have paid money and I would really appreciate it money is refunded. This is considered fraud if you charge a customer for a product whose description is marked wrong. I wanted a product and what was sold to me with wrong description was a completely different product. I would like to have my money refunded. Also, Iwas told *** the agent that I will get an update call from the manager with in 5 business days and it has been over 2 weeks and no call as of today. This is completely unacceptable.

Sincerely,

******** ***********
Business Response
Date: 05/29/2025
Thank you for your follow-up message. We sincerely apologize for the ongoing frustration and inconvenience youve experienced.
Please know that your concern has been escalated to the appropriate department for further review and assistance.
We truly appreciate your patience and understanding during this process. Should you have any additional questions or need further support, please feel free to reach out to us directly at *********************** or toll-free at **************.
Thank you for allowing us the opportunity to make this right.
Initial Complaint
Date:05/01/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am having tremendous difficulty with PSI customer ********************** both over the phone and email correspondence. This company handles testing for licensing, in my case it is licensure for estheticians. I paid for and scheduled the practical exam which was to be in *********, **-2 hours from my residence. The day of the test, there was a horrific accident on the interstate causing me to get stuck not moving in traffic for well over an hour. I called the customer ********************** number to let them know I wasnt going to make it on time to take my test, they told me Id have to book a new one and pay for it again in which I attempted several times that day. However, their website still reflects my original testing date with no option to remove, rebook or cancel. I have been in contact with customer ********************** numerous times and they tell me just to let it roll off. Over and over and over. This is the last thing I have to do to get my license so I can work, I have spent a fortune to get through school, not to mention that past 7 months, I have a job lined up but I cant do anything until I have my license and the longer these people keep on not doing their jobs providing assistance, the further away that job gets from me. I would greatly appreciate and support/assistance to get this resolved.
Business Response
Date: 05/09/2025
*** has reviewed the candidates concerns regarding difficulty reaching customer ********************** and issues encountered on the day of the scheduled Esthetics Practical Exam in *********, **. We understand and regret the frustration caused by this experience.
Upon review, we can confirm that the candidate has successfully completed the practical exam. We are pleased that they were able to move forward in the licensure process.
Should the candidate have any further questions or require additional support regarding their exam status or next steps, they may contact us directly at ************************
Initial Complaint
Date:04/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,I was scheduled for a NJ Accident and Health Producer exam (Paid for in full) on April ******* at 4:30pm. I attempted to launch my exam at 4:02pm however the launch button was grayed out. I contacted *** about the issue. I was transferred 4 times asking me for the same lengthy verification information every time .I'm extremely frustrated at this point. I insisted to speak with a manager to address the problem because at this point I wasn't able to take my exam for the scheduled day and time unfortunately. I asked the manager how was I going to be compensated for loss of time, money and aggravation. He said to give him 24 hours to look into the situation and he'll get back in touch with me.
Business Response
Date: 05/09/2025
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration and inconvenience you encountered while attempting to launch your exam.
We understand how important this exam is and regret the difficulties you faced during the support process. Please be assured that we are escalating your case to the appropriate internal team for review and resolution.
We appreciate your patience as we investigate this matter further. If you have any additional details or documentation youd like to share, you are welcome to email us at ************************
Initial Complaint
Date:04/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my Georgia Broker Reciprocity test in January of 2025. Passing grade is a 36. I got a 30. According to the *** candidate handbook I am entitled to veteran preference points. I receive 10 points for my VA disability. I sent off all required paperwork and received a corrected score of passing, I have the document. I did all required paperwork required by the ******************************, and brought all paperwork that was notarized and my background checks with me to receive my license. Twice now I have traveled from ************, ** to ********, ** to get this over and done with. At which time ***'s system still shows me as a fail and have not updated my profile to receive my license. I have made numerous calls to support and I get the same thing "there's nothing we can do on our end and we have escalated the ticket" Ticket #********, I was told 2-5 business days and yet it's been about 7 business days now and counting. Of which this was an issue that was brought up at the ******** site back on March 14th. The lady there and her "manager" were to give me an update and still have not! At this point I am close to hiring a lawyer for their misleading information, their negligence and other legal aspects I am sure I can pursue. I want my money back from the tests I've taken ($240) gas- ($150) and mileage priced at .57 a mile ($275).Total $665+$170 (fee of getting my license) and I want my license issued to me asap, as now I am not able to work and it is costing me money and my livelihood.
Business Response
Date: 05/09/2025
Thank you for contacting us and for providing the details of your experience. We appreciate your service and your dedication in completing the required steps toward licensure.
Please be assured that we are currently coordinating with the appropriate team to review your case, including your veteran preference eligibility, and score correction. We understand how important this matter is and are committed to ensuring it is properly addressed.
We appreciate your patience as we work to verify and resolve the issue. You will be contacted with an update as soon as additional information becomes available.
Customer Answer
Date: 05/09/2025

Complaint: 23267183

I am rejecting this response because:
I took this test on 1/28. I submitted all paperwork and mailed off on 1/29, shortly after that I received my passing grade. I dont under understand why it took until 5/1 to get my test score updated in your system. Yet I had been calling since since the middle of not early April to get this resolved. Yet I called 5/1 & 5/2 and was told my score wasnt updated when it was updated 5/1. I didnt find out until 5/5 it was updated. Now the testing center in ******** is still not able to issue me a license bc of their end. How is this possible? My test score should have been updated the day you sent me my letter. I have wasted 3 trips at ****************************************************************************************************************** you take weeks/months to resolve. This is totally unacceptable
Sincerely,

**** *****
Business Response
Date: 05/19/2025
Thank you for your continued communication.
We understand your frustration and sincerely regret the inconvenience and delays youve experienced. Your concerns regarding both the licensing process and your request for reimbursement have been documented and escalated for urgent review with the appropriate teams, including coordination with the *******************************
While *** does not typically issue refunds for travel or third-party expenses, we are reviewing your request in full due to the circumstances youve described. A formal response regarding your request will be provided as soon as possible.
We remain committed to resolving this matter and will follow up with updates as they become available. We appreciate your patience and the opportunity to address your concerns.
Customer Answer
Date: 05/20/2025

Complaint: 23267183

I am rejecting this response because:
You guys have wasted enough of my time to get this matter resolved. I have continuously called to get this matter resolved and it's always the same thing- "our supervisor isn't on shift" "we need 2-5 business days to escalate the matter" "we only communicate via email" This has by far been the worst customer ********************** of my life.
A simple problem like this, should not be taking 4 months to resolve. I have already contacted a lawyer as well to file a lawsuit for loss wages, time and negligence on your part. The simple matter is you have not done anything to correct this issue and your workers offering condolences all the time makes 0 sense when the problem is still there. Not one person seems to be able to do anything other than send emails, and only 1 supervisor can do that.
I will not accept anything less than my reimbursement amount, my license and a full review of how this was handled so I can file my lawsuit in court for loss wages, negligence and other issues.

Sincerely,

**** *****
Business Response
Date: 05/30/2025
Thank you for your continued patience and for staying in touch with us throughout this process. We sincerely apologize for the delays and the inconvenience you've faced. We understand how frustrating this situation has been, and we want to assure you that we are actively working with our support team to confirm your updated score and resolve any outstanding issues with the *******************************
Your reimbursement request has been escalated for urgent review, and we will make sure to update you as soon as we have more information.
In the meantime, we are reviewing your case thoroughly to identify ways to improve our processes going forward. We truly appreciate your understanding as we work to get this resolved as quickly as possible.
Customer Answer
Date: 05/30/2025

Complaint: 23267183

I am rejecting this response because:
It should not be taking 5 months to get my license to be able to work. I will continue to reject anything you say back bc it does not take this long to solve my problem. As easy as it is. The amount of time Ive waited is absurd

Sincerely,

**** *****
Business Response
Date: 06/10/2025
Thank you once again for your continued communication and for outlining your concerns in such detail.
We want to begin by sincerely apologizing for the significant inconvenience and prolonged delays you have experienced throughout this process.
After a full escalation and review of your case, we can confirm that your test score has been officially corrected and verified, and your eligibility for licensure has been restored in our system. All internal teams have confirmed that you are now eligible to receive your license at the *********************************************.
Again, we sincerely appreciate your patience and persistence in bringing this matter to a resolution. Should you face any further difficulty at the licensing center, please have the staff contact their on-site supervisor immediately. You may also reach us directly at ************************ referencing ticket #********.
Initial Complaint
Date:04/28/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a formal complaint regarding my experience with PSI/HiSET regarding my scheduled HiSET exam and the mishandling of my personal account information On 02/21/2025 I was unable to access my scheduled HiSET exam due to a server error on the organizations end. I immediately contacted ***/HiSET support and spent several days attempting to resolve the issue. Despite providing all necessary documentation, including detailed screenshots and communication records showing my prompt action, PSI/HiSET has refused to issue a refund or allow a free rescheduling of my exam.Additionally, I discovered that my date of birth was incorrectly entered in their system. I contacted PSI/HiSET on 04/23/2025 to have it corrected. After being told the issue was fixed, I checked my account and found the information was updated incorrectly. I had to contact them again and was informed it would take another 25 business days to attempt a second correction. This repeated mishandling of my personal information raises significant concerns regarding their administrative competence and customer ********************** practices.I have communicated clearly with PSI/HiSET and warned them that if my reasonable requests (a refund or free rescheduling and proper correction of my account information) were not met, I would escalate this matter to outside authorities. Despite this, they have chosen not to resolve the issue.Given the financial, emotional, and educational burden caused by PSI/HiSETs actions, I respectfully request that appropriate action be taken to investigate and hold the organization accountable for:Failure to deliver the purchased testing service,Mishandling of personal identifying information,Refusal to offer reasonable customer resolution.Thank you for your attention to this matter. Hiset Test ID: ********
Business Response
Date: 05/07/2025
Thank you for contacting us and sharing your concerns regarding your HiSET exam experience. We understand how important this matter is to you and regret the frustration it has caused.
We have reviewed your case and can confirm that your exam has been rescheduled. You should have received a notification with the updated appointment details. If you have not received this information or have any questions, please dont hesitate to reach out to us directly.
We are also actively working to ensure your account information, including your date of birth, is corrected and properly updated in our system. We appreciate your patience as we complete this process.
If you need further assistance, please contact us at *********************** and reference your HiSET Test ID: ******** so we may continue supporting you efficiently.
Customer Answer
Date: 05/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********
Initial Complaint
Date:04/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** holds the records for a test called the ***** that is used to test out of high school early with a diploma. I took the test and graduated years ago. I have submitted all forms and paid for a certified letter showing proof of graduation so I can enroll in college. several months ago. I even paid extra for expedited service, online email service at that. So where is it? *** will not respond to my emails. Every time I call by phone I am forwarded to an out of country call center that tries to bill me again before telling me they have no information about me. They take my information and urge me to wait for a call back. Nobody has ever called back. Ive done this at least 5 times. I have receipts and emails and call logs to verify all of this. Because of them I will not be able to enroll in the nursing program and may have to wait an entire year to apply again. A review of Reddit forums shows there are people who have been waiting YEARS with nothing. This is messing up peoples lives. This is fraud. And the state is contracting them to do this. I want my proof of graduation. As far as the world is concerned I never graduated high school and my whole life is in limbo because of it. Somebody needs to hold these people accountable
Business Response
Date: 05/07/2025
Thank you for bringing your concerns to our attention. We truly regret the frustration and inconvenience you have experienced.
To allow us to investigate this matter further and assist you appropriately, we kindly ask that you email us directly at *********************** with your exam confirmation number, the name and email address used at the time of registration, and any receipts or communications previously sent to PSI. This information is necessary for us to locate your records and provide the support you need.
We are committed to resolving this issue and appreciate your patience as we work to assist you.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

PSI Services LLC is NOT a BBB Accredited Business.