We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Adjuster

CA Recovery Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Adjuster.

Complaints

This profile includes complaints for CA Recovery Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CA Recovery Group, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/19/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company has continued to send at least 12 advertisements to my mail box, since 2020, even when asked to cease and desist. I have called them each time I receive mail ads from them. I consider this harassment by mail. They are using old out of date data bases and are they are not fact checking if that person still lives there. The person they are sending these ads to moved out 13 years ago. They add or current resident below the addressee's name.Obviously, this company does don't care to take the effort to strike my address from their advertising , marketing and mailing lists.Please permanently remove my address from all of the data bases you use for the purpose of advertising. Please permanently stop mailing advertising to my address. Desired Outcome: No further contact by the business.

      Business Response

      Date: 12/23/2022

      Reached out to the client and explained we will be removing them from our mailing list. Client satisfied

      Customer Answer

      Date: 12/24/2022

      (The consumer indicated he/she ACCEPTED the response from the business.)
      As long as I do not receive any more mailings from this company , I am satisfied. Case closed.

    • Initial Complaint

      Date:09/08/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a flyer from California Recovery Group ********************** which stated that they are helping customers retrieve compensation from their home owners insurance company due to damages cause by the 2021 wildfires. I hired them and signed a contract. The contract is elementary, they get half of the proceeds that are recovered (minus the deductible which the policy has). In my case my insurance company settled on a said amount, then they subtracted the deductible and issued a check. The remainder of the sum was to be split amongst California Recovery Group and myself. California Recovery Group shorted me exactly half the sum of my deductible. Their explanation was that they have to take out the deductible (which was already taken out and retained by the insurance company). I initially assumed California Recovery Group made a mistake. However, after having to argue with a manager to explain to him simple math, and the manager agreeing to refund the amount I was shorted, but never doing it, I am convinced that they fraudulently removed the additional sum of my deductible. It's been 10 months and no check. Every time I call them, I can never speak to a manager and they never call back as they say they will.

      My Insurance ******* settled on *********** but took out the deductible of ***** thus issued a check in the amount of ********* That check divided by two should pay both parties ********* I was paid by California Recovery Group only ********* I was shorted ****** On their summary sheet you can see how they take the total settlement amount and divide that by two, then they subtract the sum of the deductible (which they shouldn't because ******* already took that out). Thus, leaving them more money. THEY CHEAT PEOPLE LIKE THIS.

      Business Response

      Date: 10/07/2022

      Business Response /* (1000, 9, 2022/09/26) */
      We have spoke to the client and rectified the problem. The client is satisfied and there was a miscommunication as to how the settlement would be dispersed.

    • Initial Complaint

      Date:07/25/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used California Recovery Group, *************** to help with a claim for smoke damage. We have a agreement that will get 50% of what they will recover for me. The 1st payment they took my deductible from my share ($1500.00). The deductible was not paid out to them from the insurance company. They put that amount in there pocket. I made many calls to them about it. When they agreed to pay it back to me, they only sent $750.00. I have called them on this to many times to only get the run around. They still not have finished my claim and have not sent me the rest of my money. I feel I need your help in matter.

      Business Response

      Date: 01/03/2023

      Business Response /* (1000, 10, 2022/12/23) */
      Spoke with the client and we refunded the deductible ***** no interest due to non was collected on the funds. As well settled the claim for the client totalling ***********

    CA Recovery Group, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.