Reviews

This profile includes reviews for ServiceTitan, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ServiceTitan, Inc.

  800 N Brand Blvd Ste 100 Glendale, CA 91203-1245

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  ServiceTitan, Inc.

  801 N Brand Blvd STE 700 Glendale, CA 91203-3255

Review Details

• Review fromCalvin B

  Date: 07/02/2025

  1 star
  Absolute biggest joke of a business i've ever dealt with. Do not get involved with them. call housecall pro. been with them for years and thought id see what ********************** had to offer. What's all the fuss about. It's all marketing. they know how to do that but they are the lowest of the lows of a company as far as morals or values. I signed up with them like a moron. Talked to three different people that use them a few days later who all said RUN! So out of fear I sent a cancelation request. You would expect them to have some push back/ efforts to change your mind. That would be pretty standard. No this company has a different method alright. Immediately threaten collections for the entire contract amount. Not only did they threaten they did it. 4 months before my contract was even to go in effect i get this email from a collections agency. "Your account with ********************** is severely delinquent and has been turned over to collections. Please contact me as soon as possible to arrange payment of the $46170 that is currently outstanding as the balance in full needs to be paid today. The balance could potentially increase due to additional fees and penalties as long as it continues to remain unpaid so it would be advisable to resolve the matter this morning.Regarding payment, I can email you the bank wire instructions or you can use the link below to make payment on the C2C Resources payment portal and email confirmation once completed. The reference number you need to access the portal is 1182615."I had several conversations with there team trying to reason with them and they just said if you don't start the implementation process we will turn it over to collections. Well this method i couldn't understand or agree to due to the aggressive nature. I Would have been more open if they would have just said what can we do to win your business?They have no intentions of doing that. DO NOT SIGN ANYTHING OR EVEN CALL!

• Review fromRaz B

  Date: 06/30/2025

  1 star
  Our experience with ServiceTitan has been extremely disappointing from day one. We were sold on promises of a powerful, all-in-one platform that would exceed what we had with our previous software (Workiz). In reality, the onboarding process was chaotic, the features we were promised were either unavailable or came with hidden costs, and their billing practices have been deeply concerning.We were charged thousands of dollars in unauthorized fees including a $5,276 charge for Marketing Pro before even launching, despite being told wed receive 3 months free. Several additional charges appeared without explanation, and some didnt even show up in the ServiceTitan billing portal. When we raised these issues, we received little to no follow-up and are still waiting for refunds and answers.Their invoicing system is unclear, and support has been slow or unresponsive on major issues affecting our operations. Weve sent multiple emails and escalations, yet nothing has been resolved after weeks.We chose ServiceTitan because its a well-known name in the industry but based on our experience, I would not recommend this software to any business that relies on accuracy, transparency, and proper support.

• Review fromStephanie L

  Date: 05/21/2025

  1 star
  0 Stars!! After verbally and in email I was *** with their program as they could never figure out how to transfer all or data, multiple emails failed auto batching failed invoicing, could not configure our payroll what they promised they could do, have the audacity to say we owe $23,842 to terminated they are incompetent too follow through on anything. I cancelled in November 2024 and they still can't do their job and terminate the program we have not and will never use agian. Stay away at all cost from the rip off and failure of a program! You can get reliable help from a much cost affective program other than NOT Service Titan.

• Review fromStephanie L

  Date: 05/16/2025

  1 star
  Absolutely the worst customer service Ive ever had in my entire life from a support company. From their staff from their data entry, from them failing to follow through on their contract, for them fraudulently running my credit card for unauthorized transactions, failing to cancel my contract after never correcting ANY issue asked to address for them, failing to follow up on emails, failing to follow up on their promises and correcting any errors! Worse company in my life I have ever had to deal with!

• Review fromMark S

  Date: 05/01/2025

  1 star
  Dishonest and shifty. Lying whenever they have to come through on their commitments.

• Review fromBen L

  Date: 04/08/2025

  1 star
  Biggest scam in ******* do not do business with this company. They will steal your money and give you s*** instead. ****** is the biggest scammer not sure how this company still exist.

• Review from

  Date: 02/19/2025

  1 star
  Sold a bag of lies here. System is over complicated and cannot do basic tasks. Service **** do not know anything and constantly give us the wrong information.

• Review fromCharles C

  Date: 01/17/2025

  1 star
  BEWARE ****** ******, ******* Naez **** **** Kekhyan, *** *********, ********* *******, are the Dishonest and UNDER SKILLED Service Titan Team that CTC/I had preying on us. This Service Titan Team initially attempted to get CTC setup/onboarded & all they accomplished was wasting CTC's time, money, and energy. Example, **** Kekhyan set up a teams meeting in the country of ******* for *** to attend. **** Kekhyan was so unaware of her blunders she asked why *** didn't attend the meeting. Seriously this Service titan was so inept, clueless, that by the end it was hilarious. They couldn't even get a bank account Setup/Linked. The Service Titan Platform/Model is set up like the Junk Bond ERA, ENRON, ******* bubble, ****** ****** scandal, and the like. Service Titan sends their Teams out to get unsuspecting companies signed up **** so they can immediately begin debiting their bank accounts. That way the ********************** Teams get paid immediately whether they ever do anything for your company or not. Service Titan's Mode of Operation (MO) is to intentionally place a LOW SKILLED HIGH COMMISSION team CONSISTING of SEVERAL MEMBERS that are designed to prey on honest companies to sign up with Service Titan ASAP. Then the Service Titan Teams make false claims and promises including that they are the best in the industry. These high commission low skilled teams then start these company on the SERVICE TITAN merry go round of nobody knows why this or that doesn't work. They get a company emailing different team members back and forth and you become their yoyo in the Service titan Chaos as ALL THE WHILE YOUR GETTING BILLED. The Service Titan Team that was sent to prey on CTC fortunately NEVER got CTC onboarded or our account setup. *** had the 5 people listed above who were so inept that they never did anything for *** or provided any services. Yet, Service Titan still sends daily invoices for services NEVER performed as of Today date 1-11-2025 the amount has increased to $3,100.00

• Review fromElmore E

  Date: 01/15/2025

  1 star
  Read any of the other reviews - it is all true They promise the world - and provide outstanding sales and service until you sign-up and "go live" Then it is all gone. No more one to one, there is no attempt at all by Service Titan to help resolve any issues. They send links to topics that do not address the issues but contain a key word or phrase. They do not return calls. Make no mistake - Service Titan only cares about signing people up and locking them in a contract. The extra customization that they charge for on set-up never existed. They will lie directly to you in order for you to sign up. We were told that we only needed to give them a one-year commitment and then we would go month to month. We found a one-year to be reasonable as it would take that long to know definitively if Service Titan was right for us. After 18 months of poor service and poor performance of the software, I can categorically state that no - Service Titan is not right for us. They will not work with us to get out of their awful contract that we never agreed to or signed anything beyond that first year.Also, we changed payment method for our recurring bills. We transferred over to paying via credit card instead of check or ACH. Service told us that paying with a credit card was not possible, finally the sales representative got back with us and set-up credit card payments. Actual e-mail exhange which proves that they lie to cutomers:(first e-mail reply)From: Billing Support Currently, the only option is ACH, as stated in our agreement. Kind regards,Billing Team (second e-mail reply from the CSM)I hope you're doing well! I wanted to let you know that there is an additional 3% fee if you want to pay with credit card. If it's okay with you, please reply to this email with confirmation so I can move forward with changing your payment method to credit ********* regards,

• Review fromJoseph B

  Date: 01/13/2025

  1 star
  We are a small family owned company, we were looking for a CRM to expand and maintain our customer base. We were sold the stars and the moon by this company only to be completely disappointed. They lived up to 0 expectations, they never upheld what they said they would, and they definitely did not step up as they said they would if customer service was needed. Good luck getting responses or any kind of support when your money depends on it. We are now in the process of trying to leave, they declined our request, we requested to downgrade our account and be charged less, they then declined and WITHDREW MONEY out of our account without even reaching out. How are they still in business? Look at all the reviews and steer very clear of them. Shame on them.