Complaints

This profile includes complaints for Public Storage- ALL LOCATIONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Public Storage- ALL LOCATIONS

  701 Western Ave Glendale, CA 91201-2349

• 

  Public Storage

  10328 S Dolfield Rd Owings Mills, MD 21117-3510

• 

  Public Storage

  1415 Russell St Baltimore, MD 21230-2031

• 

  Public Storage

  1717 E Joppa Rd Parkville, MD 21234-3601

• 

  Public Storage

  3607 Fort Meade Rd Laurel, MD 20724-2067

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding a highly disappointing and misleading experience I had with a Public Storage location.I contacted the company through their ***** number to reserve a secure, gated parking space for my vehicle. I made it very clear during the call that I specifically required a space behind a locked gate to ensure my cars protection. I was told that such a secure space was available, and I was even given a gate code, reinforcing that my rental would be located behind the locked area.However, when I arrived at the location, I discovered that the spot assigned to me was in an open, unsecured parking lotnot behind the gate as promised. Only a few spaces at this facility are located behind the gate, and the majority, including mine, are fully exposed and accessible to the public.I immediately contacted the facility and asked to be moved to a spot behind the gate. I was told that not only could they not guarantee one of the gated spots, but also that switching spaces would mean Id lose my promotional rate and be charged additional ******* that point, I requested a full refund since the space they provided was not what I reserved or was promised. I never even used the spaceit had been less than two hours since the reservation was made. Despite that, I was told I would only be eligible for a partial refund, which I find completely *************** make matters worse, I have yet to receive any confirmation that my account was closed or that any refund, partial or otherwise, has been issued.If I wanted to park my vehicle in an open, unprotected lot next to the street, I could have done so for free. Charging nearly $100 for an unsecured space is unreasonable and deceptive, especially when I was led to believe I was paying for a secure, gated location.This experience has been frustrating, disappointing, and frankly feels like a bait-and-switch. I am requesting a full refund and immediate confirmation that my account has been cancelled.

  Business Response

  Date: 07/15/2025

                 Dear ******* ********,
  
                  We are writing to acknowledge your recent complaint filed with the better Business Bureau. 
  
                  We take all customer complaints very seriously and appreciate the opportunity to respond.
  
                  Our records indicate a refund reversal to your original form of payment was processed on July 2, 2025 in the Amount of $96.00.
  
                   For further inquiries in regards to your refund, please reach out to your financial institution.
  
                  If you have any further questions, please do not hesitate to contact us.
  
                  We consider this matter resolved and BBB complaint closed.
  
  
  

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented from the storage in ************. Some people moved next door to me in the unit. I have been sick so I have not been to the storage at the business. I went and I noticed that there is a whole panel that has fallen and has landed on my motorcycle. This dry wall knocked over three lamps, boxes and broke a globe. I wanted to move out of the shed because they raised my rate. I was informed that they had two 10 by 15 units but the maintenance will not repair the one I currently have nor will he make the repairs that are needed for the two units. Nothing has happened. I am locked out of the main gate along with a note to contact the manager. I have tried multiple times to get in contact with her. I would like to move to another unit.

  Business Response

  Date: 07/11/2025

  Dear Mr. **************** are sorry to hear about the drywall incident in your unit, which caused damage to your items. We understand how inconvenient this must have been for you.

  We have cleared the balance owing on unit C017, and you currently have a zero balance on this account.

  For compensation regarding the damages, please report them to your insurance company.

  We also noted that you have moved into unit F043 and experienced issues with the gate code. As a gesture of goodwill, we have applied a $25.00 credit to your account for unit F043.

  If you have any further questions or concerns, please reach out to your District Manager, ******, at ************.

  We consider this BBB complaint resolved.

  
  

  Customer Answer

  Date: 07/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting fraudulent charges byPublicStorage, first disputed with my credit card company - ******** on June6,2025.May24 In-person visit:Manager ****** promised me a ground-level unit, noting my disability and inability to use stairs. She reserved it and said I must sign up online before June1 to keep it.May30 Reminder call:****** said the unit was still reserved and urged me to complete the online forms to secure the holiday discount.May31 Online sign-up:The system hid the unit number ******* said this was normal). After I completed the form with my payment information, it revealed a fourth-floor unitnot ground-level and unusable for me.May31(same day) Immediate complaint:After leaving five messages, ****** finally called back, claimed nothing could be done, and suggested another location plus additional fees. I refused. She directed me to the regional manager.Regional manager (****):**** apologized, offered a pricier unit (holiday sale had ended), and promised an immediate refund. I declined the new unit and reiterated I wanted did not want to do any business with PublicStorage because I was lied to.June2 Auto-Pay email:Despite canceling twice, PublicStorage enrolled me in AutoPay and has since charged my card two more times $1.73 - I guess a test charge, then $52 all unauthorized.What began as $82.54 is now nearly $150 in fraudulent debits, even though I never took possession of any unit nor stepped foot on the site.Requested resolution:Please have every PublicStorage reverse these charges and stop fraudulently charging me. Protect meand other consumersfrom these predatory practices.Thank you for your prompt attention.

  Business Response

  Date: 07/09/2025

  Dear Ms. ****** ******,
  We apologize for the confusion regarding your reservation.
  Yesterday, you spoke with our District Manager, *****, about your concerns related to closing your account and processing a refund since you did not move into the unit.
  We have processed the refund and closed your account.
  We consider this BBB complaint resolved.

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second space that I rent from them. Every time I go to the office to pay my bill no one is ever at the location. ***** is a worker at the storage house told me at after 2PM. I went to the location at 2:30PM and no one was at that location and I left a note at the door for a Employee or Manager of this storage H32303235**303035**32H to give me. I was finally able to talk with ***** again and she told me my payment $150.00 and I decided to wait to pay the bill. I called the #*** number-*************) and the employee name was **** and quote the amount of $197.00 vs $150.00 I was quoted by *****. I am concern with the factor that I am being charge more than I was quoted. I am ok with paying the $150.00 and would like to know where all these additional fees and late charges are coming. Again, I willing to pay $150.00. However, I don&#**;t understand why I need to be paying the amount of $197.00.

  Business Response

  Date: 07/08/2025

  Dear Mr. **** ********,

  We apologize for the inconvenience caused by no one being available at the location.

  For your convenience, we do accept appointments to ensure that a Property Manager is available to assist you.

  We also offer several convenient ways for you to make your payments:

  Public Storage Website: Use your email as your login ID and create a password. This service is free.

  Visit **************************************************, click on "PAY BILL," and input the phone number used at the time of renting the unit and your zip code on file.

  In-Person: You can make your payment at any Public Storage location. This service is free.

  Mobile App: We offer a free mobile app for your convenience.

  US *************** You can mail your payment.

  Regarding your account balance, here is the breakdown:

  April 29, 2025: Credit of $0.93.
  April 30, 2025: Payment of $40.00 via check, resulting in a balance of $40.93.
  May 1, 2025: Rent of $37.00, leaving a credit of $3.93.
  June 1, 2025: Rent of $51.00 minus the credit of $3.93, leaving a balance of $47.07. An additional $20.00 fee brings the total to $67.07.
  July 1, 2025: Rent of $51.00 plus a lien fee of $79.00 for carrying a balance over 30 days, totaling $197.07.
  July 2, 2025: Payment of $197.00 via check, leaving a balance of $0.07, which you paid, resulting in a zero balance.

  As a gesture of goodwill, we will waive the $20.00 late fee. Moving into August, you will have a credit of $20.00 towards your rent.

  We consider this BBB complaint closed.
  

• Initial Complaint

  Date:07/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 26, 2025, my storage unit (Unit #****) was set to renew under a rental agreement I originally signed with Extra Space Storage on December 26, 2024. However, I received an email after the due date stating the facility had been taken over by a new company, who demanded I sign a new rental agreement. I never signed their new lease.I visited the facility in person and called multiple times to request cancellation and clarification. Each time, I was told they would not honor my existing month-to-month rental agreement with Extra Space. I was told I had to pay $116 to canceleven though I had never signed with the new company, never used the unit after the ownership change, and had not yet been charged.Per Florida law and the original lease, I was entitled to 30 days written notice of any changes, which I never received. Their refusal to acknowledge my prior agreement and attempt to charge me for a contract I never signed is unacceptable.I am requesting that this charge be removed, my account closed without penalty, and written confirmation that no funds will be collected.

  Business Response

  Date: 07/07/2025

  Mr. ***** *******,
  Your account was converted over to Public Storage on May 26, 2025, please see previous email send to the same e-mail address on the BBB complaint.

  On June 26, Welcome to Public Storage e-mail was send to you, Public Storage Rental Agreement. Balance due e-mail send on 6/30, advising you that you left a balance of $105.06 on your account. 

  You spoke with the District Manager on July 1, 2025, explaining to you that Public Storage does not due anniversary billing. In order for him not to owe Public Storage he would have had to move at on or before the last day of the month. He was advised that he owes the balance and if not paid it would go to collection.

  We received your payment of $105.06 on July 1, 2025 in full. You currently have a zero balance. 

  BBB we consider this complaint closed. 

   

   

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 22, 2025, I moved my belongings into my newly rented storage unit, Unit B002. I used the lock provided by your facility to secure the unit after placing my items inside. A few days later, I received an unexpected email claiming that my unit was not secured. Concerned and confused, I immediately called your office and left a voicemail requesting a call back to clarify the situation. I have yet to receive a response, which is extremely frustrating given the seriousness of the matter.I am requesting an immediate investigation into this issue. I have valuable possessions in that unititems I worked hard to purchaseand I am deeply worried they may have been tampered with or stolen. I know your facility is equipped with surveillance cameras, and I am demanding to know if and when Unit B002 was accessed after my initial move-in. This experience has left me both upset and disappointed with the lack of communication and security. I am asking for your urgent attention and assistance in resolving this matter.I want to make sure my unit is in tact or reimbursement for merchandise.

  Business Response

  Date: 07/08/2025

  Dear Mr. ** ******,
  We are writing in response to the BBB complaint you filed regarding your recent rent increase.
  At Public Storage, we strive to offer the best value in self-storage and believe our rates remain competitive. We understand that a rent increase is never welcome and apologize for any inconvenience this may have caused.
  Please refer to the excerpt from your Rental Agreement:
  The monthly Rent, amounts and type of other Fees and/or Charges, as well as any other term of this Lease/Rental Agreement, may be adjusted by Owner effective the month following written notice by Owner to Occupant specifying the adjustment, which such notice shall be given not less than thirty (30) days prior to the first day on which the adjustment shall be effective. Any such adjustment shall not otherwise affect other terms of this Lease/Rental Agreement, and all other terms of this Lease/Rental Agreement shall remain in full force and effect.
  This is stipulated in the Rental Agreement which you signed and agreed to.
  After reviewing your account, we show that a rent increase notice was emailed to the same address on the BBB complaint, advising you of a rent increase effective August 1, 2025, in the amount of $53.00 per month. Please mark this information on your calendar as no further notice will be sent.
  If the price remains an issue, we can revisit what you are currently storing to see if we can find a less expensive storage unit that meets your needs. Please contact your Property Manager, who would be happy to assist you.
  As a valued Public Storage customer, we appreciate your business and look forward to continuing to meet your storage needs.
  Sincerely,

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm trying to reach Public Storage regarding my storage unit #E387 at the 18 ****** location in ******. First of all, the local property manager ******* is super kind and was trying to help, however her hands are tied.When I first signed up with Public Storage I just lost my job leading to my first two payments being returned in January. Then Public Storage has disabled the option to let me pay using my checking account which caused huge problems. I only have a savings and a money-market account and have no debit card since I kept being denied for checking accounts due to them not being able to verify my new SSN. Because of that I constantly had to borrow the cards of my friends and only was able to pay late all the time. I kept getting hit with late fees from Public Storage while they did not help me re-activate the bank account ************ I got deported from ** and have even less options. The Public Storage website does not even accept my foreign **** card and right now I don't have anyone who can help me with the payments.I still have my savings account with some money in it, but PS does not let me use it.This is frustrating and I'm anxious that my belongings might be sold soon. I already got multiple lien notices. This is really bad and is affecting my mental health. I have the money but I have no way to pay for my unit and avoid the lien process. I'm urging the district manager to consider my situation and let me use my savings account or at least my foreign cards but even that doesn't work!!!Please help!

  Business Response

  Date: 07/07/2025

  Dear Ms. ****** *****,

  We are pleased to inform you that our payment systems have been activated, allowing you to proceed with this method of payment.

  We attempted to reach you by phone regarding this matter, but your voicemail is currently full.

  If you have any further questions, please contact your District Manager, *******, at ************.

  We now consider this BBB complaint resolved.

  Best regards,

  
  

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you!!!! Complaint has been resolved
  
  Sincerely,
  
  *****

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It turns out that Public Storage has what feels like predatory/exploitive practices. In this case, they sell you a storage unit for one rate and 4 months later are looking to raise the rate by nearly 40%. In my particular circumstance, the rate is going from $86/mo to $119/mo. They say the change it "based on market conditions", yet you can still get my same unit online for less than the raised the rate to. In addition, it smells of getting you locked in to a unit, and then raising the rate knowing that it's inconvenient to go somewhere else.I tried calling the property manager, left two messages, and never got a call back. I went online and used their chat facility and spoke with ******** P". They "sent a request" which was immediately denied. I supposedly can contact them in a few weeks and try again, but I seriously doubt the results will be different. I'd be happy to update this in the event that it is. I also tried going to the front desk a couple of times only to find everything closed.Moreover, I was warned about this. Another family I know has seen their rate go up roughly 200% since they started renting there, just over a year ago. It's honestly ridiculous, and as I said, smells exploitive in nature. I'm extremely disappointed. The facility is nice and not far from home. It ***** to have to move my belongings somewhere else, but that's exactly what I'll do unless the rate is restored--which is what I'm ********** fairness, they did say rates could go up and they're living by the letter of their document. My concern isn't that they went up, it's that they went up by such an extraordinary amount. I can make the change and go somewhere else. Others cannot, and this puts them in a real bind. Even more so if they're already struggling to make ends meet.If I move my stuff out before the rate can be adjusted, then I'd like to see my complaint turned into a review.

  Business Response

  Date: 07/03/2025

  Dear Mr. **** ***********,

  We are writing in response to your BBB complaint regarding your rent rate.

  We apologize for any inconvenience this matter may have caused you.

  At Public Storage, we strive to provide the best value in self-storage, and we believe our rates remain competitively priced. We understand that a rent increase is never welcome and apologize for any inconvenience it may have caused.

  Please refer to the Terms and Rent section below:
  The monthly rent, amounts,and types of other fees and/or charges, as well as any other terms of this Lease/Rental Agreement, may be adjusted by the Owner effective the month following written notice by the Owner to the Occupant specifying the adjustment.Such notice shall be given not less than thirty (30) days prior to the first day on which the adjustment shall be effective. Any such adjustment shall not affect other terms of this Lease/Rental Agreement, and all other terms shall remain in full force and effect. This is stipulated in the Rental Agreement which the consumer signed.

  On June 25, 2025, a rent increase notice was sent to the email address associated with your complaint,advising you of the rent increase to $119.00, effective August 1, 2025.

  You contacted one of our representatives on June 27, 2025, regarding the rent increase. The amount of the increase is a business decision related to overall rate adjustments.

  Unfortunately, we are unable to delay the rent increase at this time. You are welcome to check back next month to see if we can assist you with a delay. You may also speak with your

  Property Manager to explore the possibility of downsizing to a smaller unit,which would lower your monthly rent rate.

  Additionally, the prices you see online are offered to new customers. You can take advantage of those rates by moving into a unit offered at that rate.

  We consider this BBB complaint closed.

  
  

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first rented a unit it was 80$ mth on 4th floor no directions no time in building for help gates broken glass everywhere constantly but if you shut off auto pay they will call you everyday . The manager yelled at me

  Business Response

  Date: 07/02/2025

  Dear ************* ******,
  
  We sincerely apologize for the unsatisfactory experience you had with one of our locations.
  
  Our Property Manager and team members are committed to always be professional and courteous. Your feedback is invaluable as we continuously strive to improve our customer service.
  
  We will forward your comments to our ******************* to further address this concern.
  
  Ms. Dos ******, you can make your payments using various methods, autopay is just one of our method of payments.  
  
  We see that you are logging onto the website to make your payments.
  
  You also had concerns regarding your rent rate. After reviewing your account, I am pleased to offer you a Customer Appreciation Promotion Credit. This credit means that for August, September, and October 2025, your monthly rent rate will be $131.00,plus $15.00 for insurance, totaling $146.00.
  
  On November 1, 2025, your rent rate will revert to $157.00, plus $15.00 for insurance, totaling $172.00.Please **** this date on your calendar.
  
  To compensate for the inconvenience caused by the gate not working and the broken glass on the floor at the location, we will apply a $25.00 inconvenience fee to your account.
  
  We consider this BBB complaint resolved.
  
  

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started to rent a unit after my fiance downsized and we moved our things together. We currently rent Unit C335 which used to be ***** + tax and after checking tonight, it says the standard rent is *****, really? Well, on May 1st we were called to DE for a family emergency and I was getting texts telling me I was in danger of not paying my rent. So very quickly, looked in my email and saw our rent was *****, so I paid it. Well, not being in my right mind, I forgot the rent, which was like 5.00. After receiving more texts saying to pay my bill, I thought it was a warning and knew that I paid. Well 3 days later I was nailed with $40.00 in late fees and a lien fee of $48.50. which brought the 5.00 tax payment up to ***** I begged customer service to please take off the fees because I only make 1.025.00 a month and rent is ****** + utilities. They refused to help and only took off *****. I texted again and begged to please be put on a payment plan, and no help. I paid June rent, which was due and the 5.00 late fee and begged to just have access to my unit so I can get my summer shorts and sandals out and was told to hold on and wait a minute "while he checked" about having access to grab a couple shorts and he then said No, sorry you cannot have access until you play your balance. So I paid for June, for what? I got an email saying that the "new" monthly rent is *****, starting 8/1/25, so why are they trying to say I owe that 7/1/25? I just want my stuff out of there and I can have it out in 1 day, I am so done and do not want to do business with them anymore. Now, they are trying to raise my rent on my little unit to ***** and now my balance due is $******?? I have never been late, and was 8 days late with a 5.00 balance which was totally accidental and was told I have to pay ****** or they are going to sell my summer shorts, sandals and a couple pairs of winter boots? What kind of business is this and can I please have some help, I just want my stuff

  Business Response

  Date: 07/01/2025

  Dear Mr. ******* *********,

  We apologize for any misunderstanding regarding your account.

  On June 29, 2025, you made a payment of $68.50, bringing your account to a zero balance.

  As a gesture of goodwill, we have processed a credit request for $68.50 for the month of July. This leaves you with a credit of $2.62, which will be applied towards your rent for August.

  BBB we consider this complaint closed.