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Business Profile

Storage Units

Public Storage- ALL LOCATIONS

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Public Storage- ALL LOCATIONS's headquarters and its corporate-owned locations. To view all corporate locations, see

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Public Storage- ALL LOCATIONS has 1816 locations, listed below.

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    Customer Complaints Summary

    • 2,394 total complaints in the last 3 years.
    • 896 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved my belongings into unit A110 on 6/16/2022. I returned on 6/21/2022 to grab clothes from my storage and all of my belongings were infested by ants. I spoke with an employee at the front office to advise them of the issue and request that something be done to rectify the situation. They emailed the management team for a resolution but no resolution was provided. My belongings are still infested with ants as of today 7/27/2022 with no resolution. I have withheld payment, however, they have locked me out of my unit and have not done anything to fix the any problem. I need assistance in resolving this matter since attempts to work directly with the business has not been successful.

      Business Response

      Date: 08/15/2022

      Business Response /* (1000, 5, 2022/08/03) */
      BBB,

      Our District Manager ****** spoke with ********* regarding his concerns.

      We had Terminix Service his unit on 8/1 for the ant issue.

      Advised customer of different options for him such as transferring spaces to avoid the current issue he is facing.

      Customer advised he would get back to me on this if he wanting to move forward with a transfer.

      Our District Manager ****** @ ************ ext. ****, would follow up with ********* once the credit is approved.

      Issued a credit for the month of July as the customer expressed they weren't able to utilize their space.

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