Complaints

This profile includes complaints for Public Storage- ALL LOCATIONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Public Storage- ALL LOCATIONS

  701 Western Ave Glendale, CA 91201-2349

• 

  Public Storage

  1717 E Joppa Rd Parkville, MD 21234-3601

• 

  Public Storage

  1904 West St Annapolis, MD 21401-3931

• 

  Public Storage

  4343 York Rd Baltimore, MD 21212-4818

• 

  Public Storage- ALL LOCATIONS

  5555 192 St Surrey, BC V3S 8E5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14, 2025, I received a call at 1:22 PM from **************, a number linked to a Public Storage staff member. The caller was extremely rude, dismissive, and hung up on me mid-conversation. This was not an isolated incident.I rent a unit at the *******, ** location, and nearly every interaction with Public Storage staff in the ************* region has been marked by disrespect, unprofessionalism, and a lack of basic courtesy. For example, the staff member ****** is rarely available in the front office, and when she is, she is often dismissive and unhelpful.There is no clear way to file a formal complaint, and attempts to reach customer service have gone nowhere. I also know of other customers who have experienced similar treatment, indicating this is not a one-off issue but a systemic problem.Adding to this frustration, Public Storage regularly implements price hikes without justification, compounding the poor service with questionable billing practices.

  Business Response

  Date: 06/20/2025

  Ms.
  Manyjh Oquin,
  
  We
  apologize for the inconvenience you have experienced. We expect our team
  members to always be professional and courteous, and we constantly strive to
  improve our customer service. Your feedback is a valuable tool in achieving
  that goal. We sincerely regret any frustration this matter has caused.
  
  Our
  records show that you spoke with District Manager Fernando on June 14, 2025,
  regarding the Property Manager's incorrect pronunciation of your name. He
  assured you that he would revisit with the team members on how we can
  effectively communicate with customers with unique names to avoid such errors
  in the future.
  
  You
  also had concerns about your rent rate. Please refer to the excerpt from your
  Rental Agreement:
  The
  monthly rent amounts and types of other fees and/or charges, as well as any
  other terms of this Lease/Rental Agreement, may be adjusted by the Owner
  effective the month following written notice by the Owner to the Occupant
  specifying the adjustment. Such notice shall be given not less than thirty (30)
  days prior to the first day on which the adjustment shall be effective. Any
  such adjustment shall not otherwise affect other terms of this Lease/Rental
  Agreement, and all other terms of this Lease/Rental Agreement shall remain in
  full force and effect. This is all stipulated in the Rental Agreement which the
  consumer signed and agreed on.
  
  After
  reviewing your account, we were able to waive the late fee of $27.75 and make a
  Rent Credit Adjustment, keeping your rent rate at $186.00 (Rent $171.00 plus
  $15.00 insurance) for three additional months starting in July, August, and
  September.
  
  On
  October 1, 2025, your rent rate will automatically increase to $200.00 ($185.00
  plus $15.00 insurance) without any further notice.
  Please
  mark this information down as a reminder.
  
  If
  the price is still an issue, we can always revisit what you are currently
  storing to see if we can find another less expensive storage unit that meets
  your needs. To do so, please contact your Property Manager, who would be happy
  to help you.
  
  We
  consider this BBB complaint closed. 

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Public Storage charges a teaser rate to get people to rent units in their facility. They then increase the rents every 6-12 months. These increases are not modest, tagged to inflation; they are are excessive. The company claims they send out emails and/or notes via regular mail to inform renters of upcoming rent increases. I have never seen any such notices in the 2 years I have using their service - and they have increased my rent 2x during this period.The main issue is the predatory pricing practices and the excessive and repeated rent increases. They often increase rents by 30-40%. It's totally unacceptable to operate a business where the expectation from a renter is a fixed price, wtih possibly a modest periodic increase and a supplier of this service that increases the rents every 6-12 months by 30-40% each time!!!For instance, I rented a 5x10 air-conditioned unit in 2023 for $133 + additional fees/month. One year later, they tried to increase my rent from $133 to ~$180. They rescinded that increase upon my request. However, in June 12th, 2025, I see my bill has increased from $133/month to $184/month, an increase of 38%!!!!!!This is totally unacceptable. It's clear that they are increasing people's rents and hoping that people either don't notice or are too locked in and/or busy to do anything about it. They should be forced to provide longer term contracts and be limited to a more modest set of possible increases - period.I would like my rent to be returned to the original figure that I contracted for. period. And they should credit me for any increases and my time in dealing with this issue.

  Business Response

  Date: 06/19/2025

  Mr.
  Christopher Fabri we are responding to the BBB complaint regarding your Rent
  Rate.
  
  We
  apologize for any inconvenience that you may have incurred regarding this
  matter. Public Storage strives to provide you the best value in self-storage,
  and we believe our rates are still competitively priced. We understand an
  increase in rent is never a welcome event and apologize for any inconvenience
  this may have caused.
  
  Please
  see the Terms and Rent (See insert below) The monthly Rent, amounts and type of
  other Fees and/or Charges, as well as any other term of this Lease/Rental
  Agreement, *may be adjusted by Owner effective the month following written
  notice by Owner to Occupant specifying the adjustment, which such notice shall
  be given not less than thirty (30) days prior to the first day on which the
  adjustment shall be effective. Any such adjustment shall not otherwise affect
  other terms of this Lease/Rental Agreement, and all other terms of this
  Lease/Rental Agreement shall remain in full force and effect. This is all
  stipulated in the Rental Agreement which the consumer signed.
  
  We
  show your move-in date was September 29, 2023, your rent rate plus insurance
  was $118.000 (rent $118.00, plus $15.00 insurance).
  
  January
  29, 2024, a rent increase notice was mailed to the same mailing address on the
  BBB complaint, advising you of a rent increase in the amount of $148.00 plus
  $15.00 total $163.00 would take place on March 1, 2024.
  
  In
  the month of September, you reached out to customer service regarding a rent
  rate reduction , which we were able to grant as of October 1, 2024, we made a
  rent adjustment to $133.00 plus $15.00 insurance giving you a total of $148.00.
  
  April
  29, 2025 , a rent increase letter was mailed to the same address on the BBB
  complaint. Advising you that on June 1, 2025, your rent would increase to
  $168.00 plus $15.00 insurance total $183.00.
  
  If
  price is still an issue, we can always revisit what you are currently storing
  to see if we can find another less expensive storage unit that meets your
  needs. To do so, please contact your Property Manager who would be happy to
  help you.
  
  We
  regret that we are unable to make any further accommodations in this situation.
  As a valued Public Storage customer, we appreciate your business and look
  forward to continuing to meet your storage needs.
  We
  consider this BBB complaint closed.
  

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a 5x10 storage space, but when arriving to the facility discovered the space assigned to me was an 8x4 foot space. When I asked the manager, ******** to see the space, he lied to my face and said it was 5x10. This was unfortunate as I was being charged by the minute to move my items through a moving company that was forced to wait while Mr. ***** shows me other unit. Non of the units he showed were the promised 5x10. The closest was a 4x9. False advertising and it cost me $120 more for the time it took to sort this debacle out. I tried calling customer service and they said they could not help me. I was forced to choose a smaller unit number 133. But I was charged for a larger unit. Reservation #********* Move-In Date 06/12/2025 Space Details 5'x10' Unit (50 Sq. Ft.)Elevator access, Inside Unit, Swing Door

  Business Response

  Date: 06/23/2025

  Dear Ms. Nyla Luther,
  We apologize for any inconvenience you have experienced regarding the
  unit size.

  
  On June 16, you spoke with your District Manager, Thanh, about the
  rental size not matching the actual size. Unfortunately, we do not have the new
  rental agreement for the unit you switched to.

  Please refer to your rental agreement, which you signed and
  acknowledged, indicating that you read and understood the Estimated Size of
  Your Space. This agreement is the same as the one you signed for unit D172.

  The agreement advises that the unit sizes are approximate. Thanh
  offered to check and measure the space to ensure it matches the representation,
  provided a credit for the inconvenience, and offered to review the rent rate.

  To complete the rental transfer, you will need to sign the rental
  agreement for unit D133.

  
  

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved our things into storage in September 2024. Since then, the price has risen over $100 but yet the original price online for the unit we have is under $200 and our price was $305. After months of calling the customer service number and calling the location and going up there (right across the street from our subdivision, we can never speak to anyone cause no one is ever there). Then finally one day at the end of May right before the bill is due, someone was there. Go in there regarding the price. She dropped Junes payment to $281 and starting July it is suppose to be $199. Well, it is still showing $281. Of course, no one has been at the location since. Not understanding why prices are going up every few months cause the property isnt taken care of. Gate been broke and open since we moved our stuff in. We need these issues resolved before making a decision to move elsewhere cause raising prices every few months for a mid size unit (10x20) or any unit is ridiculous and a scam. Im tired over calling and going up to a place receiving monthly money and cant get service when needed.

  Business Response

  Date: 06/20/2025

  Ms. Win ********,

  We are writing in response to the BBB complaint you filed regarding your rent increase.

  At Public Storage, we strive to offer the best value in self-storage, and we believe our rates remain competitive.
  We understand that a rent increase is never welcome and apologize for any inconvenience this may have caused.

  Please refer to the excerpt from your Rental Agreement:
  The monthly Rent, amounts and type of other Fees and/or Charges, as well as any other term of this Lease/Rental Agreement, may be adjusted by Owner effective the month following written notice by Owner to Occupant specifying the adjustment, which such notice shall be given not less than thirty (30) days prior to the first day on which the adjustment shall be effective. Any such adjustment shall not otherwise affect other terms of this Lease/Rental Agreement, and all other terms of this Lease/Rental Agreement shall remain in full force and effect. This is all stipulated in the Rental Agreement which the consumer signed and agreed on.

  You spoke with your District Manager, *******, today regarding the rent rate. He informed you that your July rent will reflect $199.00 once the manual rate decrease is approved. He also advised that the vehicle gate repairs are expected to be completed within the next 10 days, pending the arrival of the parts.

  We consider this BBB complaint closed.

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23463067
  
  I am rejecting this response because:  I did speak with ******* regarding the rent.  Will this $199 be just for July then increase again?  Unfortunately, to even submit anything in writing is really null and void because no one is ever there.  No one was there last week.  We live right across the street from the storage.  So, how do we get anything resolved if no one is there, and we have left messages on the voicemail with no return call, still!  As for competitive rates, Cube Smart in ******** is much cheaper...FYI.
  
  Sincerely,
  
  Win ********

  Business Response

  Date: 07/03/2025

  Dear Ms. ******************** informed you about the manual rate decrease of $199.00 per month, effective July 1, 2025. He also mentioned that the vehicle gate vendor expects to complete the repairs within the next 10 days, as they are currently waiting on parts. You expressed satisfaction with both updates and appreciated the follow-up.
  We consider this BBB complaint resolved.
  

• Initial Complaint

  Date:06/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented Unit F0013 (1015) at this location on October 3, 2023, through Public Storages website. My initial monthly cost was $83 plus $15 for insurance, totaling $98/month. I have never made a late payment, have been enrolled in autopay since day one, and have had no returned *************** June 2025, I received notice that my rent would increase to $206/month more than double the original amount (a 110% increase in less than one year). However, as of today, Public Storage is actively advertising 1015 and 1120 units at this same facility for $76$120/month.This pricing structure appears intentionally predatory. It lures in customers with competitive rates, then dramatically increases rent shortly thereafter while continuing to advertise lower rates to new customers. These increases far exceed market norms and are inconsistent with the advertised value.I submitted a formal dispute to Public Storages Dispute Resolution team on June 8, 2025, with a copy of my contract and a written explanation. I received no meaningful response other than an automated billing reminder.

  Business Response

  Date: 06/23/2025

  Mr.
  Adam Wiblishouser,
  We
  are writing in response to the BBB complaint you filed regarding your recent
  rent increase.
  
  At
  Public Storage, we strive to offer the best value in self-storage, and we
  believe our rates remain competitive.
  We
  understand that a rent increase is never welcome and apologize for any
  inconvenience this may have caused.
  
  Please
  refer to the excerpt from your Rental Agreement:
  The
  monthly Rent, amounts and type of other Fees and/or Charges, as well as any
  other term of this Lease/Rental Agreement, may be adjusted by Owner effective
  the month following written notice by Owner to Occupant specifying the
  adjustment, which such notice shall be given not less than thirty (30) days
  prior to the first day on which the adjustment shall be effective. Any such
  adjustment shall not otherwise affect other terms of this Lease/Rental
  Agreement, and all other terms of this Lease/Rental Agreement shall remain in
  full force and effect.
  This
  is stipulated in the Rental Agreement which you signed and agreed to.
  
  We
  sent you a Rent Increase Notification on May 28, 2025, to the mailing address
  on your account, which matches the one on the BBB complaint. The notification
  informed you that your rent would increase to $191.00 per month starting July
  1, 2025.
  
  As
  a gesture of goodwill, we have kept your rent rate the same for three
  additional months ($191.00 plus $15.00 insurance, totaling $169.00) for July,
  August, and September.
  On
  October 1, 2025, your rent will revert to the requested amount of $191.00 plus
  $15.00 insurance, totaling $206.00.
  Please
  mark this information on your calendar as no further notice will be sent.
  
  If
  the price remains an issue, we can review your current storage needs to see if
  we can find a less expensive unit that meets your requirements.
  
  If
  you would like to take advantage of the rental rates for new customers, you
  would need to move all items to that unit.
  
  Please
  contact your Property Manager, who will be happy to assist you.
  
  As
  a valued Public Storage customer, we appreciate your business and look forward
  to continuing to meet your storage needs.
  
  We
  consider this BBB complaint closed.
  

  Customer Answer

  Date: 06/23/2025

   
  
  Complaint: 23462679
  
  
  
  Thank you for your response. I appreciate the temporary extension; however, the core issue remains unresolved.
  While the rental agreement may legally permit rent adjustments, the size and timing of this increase — from $83 to $191 (a 130%+ jump in under a year) — is excessive and deeply concerning. This is especially true when your own website advertises the same or larger units for far less to new customers.
  I was told I could only receive that lower rate by vacating and moving to a new unit. But that doesn’t solve the problem — because, as I’ve now experienced, any new unit would just be subjected to the same steep and unpredictable increases later. This is not a sustainable or fair pricing model.
  I’ve compared your pricing against other storage providers in the Elkhorn/Omaha area and found that your adjusted rates are well above local market averages for outdoor, non–climate-controlled units of the same size — often by 50% or more. So while you state your rates are competitive, that may only be true when compared against your own inflated pricing.
  I have been a reliable customer, on autopay, with no late payments. My only request has been a fair and consistent rate — not a rate that doubles while advertised rates drop. I’ve filed a complaint with the Nebraska Attorney General and will continue to document this for other consumers.
  I’m still open to resolving this amicably. But that would require restoring a fair rate — either back to my original agreement, or something in line with your current advertised pricing — without requiring a physical unit move.
  
  
  
  Sincerely,
  
  
  
  Adam Wiblishouser

  Business Response

  Date: 06/25/2025

  Mr. Adam Wiblishouser,

  Public Storage offers
  month-to-month rentals, providing our customers with the flexibility to make
  choices that best suit their needs.

  We understand that rental increases are
  never welcome and apologize for any inconvenience this may cause.

  As a gesture of goodwill, we
  are offering you a three-month discount and stand firmly behind our response
  and policy.
  
  We consider this BBB
  complaint closed. 

  Customer Answer

  Date: 06/25/2025

   
  
  Complaint: 23462679
  
  
  
  I appreciate the follow-up, but I do not consider this issue resolved.

  
  While Public Storage has offered a short-term discount, it fails to address the core issue: my rent was more than doubled — from $83 to $191 — in under a year, while the company simultaneously advertises larger or comparable units for as low as $76/month on its own website.
  Suggesting that I must move all of my belongings to a different unit to access these “promotional” rates is unreasonable, and it does nothing to prevent the same pricing abuse from recurring at the new unit. This amounts to a bait-and-switch model dressed up in fine print, and it exploits loyal, autopay customers who have never paid late and have no other service issues.

  
  Their response avoids any acknowledgment of ethical business practices, market comparisons, or the disproportionate nature of the increase. Public Storage simply restates policy while sidestepping accountability for how those policies harm existing customers.
  I will be forwarding the result of this complaint — and the company's unwillingness to address the issue — to members of the local media. I will also continue to share this experience publicly so other consumers can make informed decisions.
  I stand by everything stated in my original complaint and do not consider this matter resolved.
  
  
  
  Sincerely,
  
  
  
  Adam Wiblishouser

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a contractor to clear out my storage and he found dead rodents and large roaches along with mold outside and inside the unit. He was not able to salvage the items that were affected by the water. The roaches are called water bugs and like moisture which is why they multiplied in my unit. Previous I was able to go in and out without issues. The recent rain has made conditions worst in the indoor unit. I complained about it. Nothing was cleaned. The dead mouse was still in the hall no one called to adjudicate the pest issue. I tried closing my storage multiple times. Im told that because I have items there and a lock I keep getting billed. Unfortunately I dont live in the state anymore I would like the account closed and charges removed. I have paid on time up until this incident for well over a year and have thousands of dollars in damages to my personal property. Unfortunately I had to leave my family Christmas ornaments since my kids had from childhood the infestation in that corner with water damage was so bad the contractor would not touch it.

  Business Response

  Date: 06/24/2025

  Ms. Marquitta Newett,
  We are sorry to hear about the damage to your items.
  You spoke with your District Manager, Dilraj, today regarding the items left behind. You mentioned that the items were damaged due to water intrusion and that you do not want to keep them.

  Dilraj informed you that we can remove the items at no cost. He also explained that we will haul the items away and close your account without any additional charges. You thanked him and ended the call.

  We consider this BBB complaint closed. 

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about July 2, 2023 I rented a storage space from Public Storage located at ******************************************. The initial transaction was initiated online via their website. Upon visiting the facility to complete the rental processs and collect the keys, I advised the representative I have ******************** and have consistently maintained ******************** for the last several years. My Homeowners policy covers itms stored in a storage facility. The representative cautioned me and said most homeowner's policies don't coverage items at a storage facility. I said well that may be true, but mine does. I showed the representative a copy of my policy and was told the insurance would be deleted. On or about June 3, 2025, I noticed I have been routinely billed $15 for insurance. Due to this expense being automatically paid each month, I was not aware I was being charged. Beginning June 3rd, and subsequently on June 4th, and June 6th I called Public Storage at ************* and left a detailed message explaining the situation and a request for a retroactive refund. To date, I have not received a return phone call. I also attempted to utilize the chat feature in the app and each time I encountered a message saying all representatives were busy and to attempt to establish contact another time. I also attempted to locate a number at their corporate office in ********, **. The number I found, ************** was not helpful as it automatically queris my phone number and routes me back to the location of my storage unit.

  Business Response

  Date: 06/25/2025

  Dear Ms. Shannon Vinson,
  Our District Manager, Bryan, has made several attempts to reach you via telephone and has left messages requesting a call back.
  Additionally, we have sent you an email regarding your concerns about a refund related to Orange Door insurance.
  If you still require assistance, please contact Bryan at 346-353-7699, ext. 5718.
  Thank you,

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Currently using public storage 2 units to store my items.The inside unit has a water pipe leak above it causing water to fall on my items for the past 1 month. My boxes and furniture is soaked. Public storage wants me to move my items but i will need movers because i have heavy furniture. Public storage refused to pay for movers and wont even offer any discount on monthly rent on the leaking unit

  Business Response

  Date: 06/18/2025

  Dear Mr. Jojin Matthews,

  We sincerely apologize for any inconvenience you may have encountered.

  You spoke with your District Manager  Heather today regarding moving your items to facilitate repairs. Our fire team is currently on site to address the issue with the sprinkler head. Additionally, we have movers on site to carefully relocate your goods for the technician and will return them to their original positions once the work is completed.

  No further action is needed on your part, and you may close this ticket with the Better Business Bureau

   

   

   

• Initial Complaint

  Date:06/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I storage at Public Storage, which is located ***************************************.. I've been storing with them since July 2021. I've had share problems with them and it never seems that i could speak to someone of hiring power, or even contact customer services. There's items that been removed (stolen) from my unit. The employees customer services Stank badly. Very argumentative, back and forth, not listening to a word i say or mention. Consistently calling me, due to their Co- worker not preforming their duties correctly. Told me today, after I spoke with them just about two weeks ago that rent would be paid in full on June 18, 2025. However they didn't hear that and now wants to evict my belongings. Like I've mention I've been here since 2021 , their services is very nasty and poor, my rent has gone up every year since. But stuck with the same space. Below is partial of the conversation between employee and myself , i decided to record the last 2 min. However the call went on for 7 Minutes strong.

  Business Response

  Date: 06/24/2025

  Dear
  Mr. Robert Jack,

  We
  apologize for the inconvenience you experienced at our location. Our Property
  Managers and Team Members are expected to always maintain professionalism and
  courtesy.

  You
  discussed your concerns with District Manager Javaun, who also shared his
  worries about the management team's conduct. Javaun assured you that he would
  follow up with the team to reinforce our communication standards with
  customers.

  If
  you have any further questions or need assistance, please feel free to reach
  out to Javaun directly.

  
  

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/01/2025 I paid $30 for the first month of storage space with the lock for $20.00 Included in the price. I never moved anything into the storage and didn't useit. So, I paid $89.00 for the billing date 05/02/2025 I also scheduled a vacate date for 5/02/2025. They continued to charge/bill me fraudulently and their practices are very unethical for adding month and late fee after I scheduled move out date and called them $109.00.?? I have documents and dates to back my claims. And recorded phone calls and they do too.

  Business Response

  Date: 06/25/2025

  Dear Mr. Naeem Alexander,
  We apologize for any inconvenience this may have caused you.
  On June 25, 2025, our District Manager removed the lock from your unit and found it empty. As a result, we will waive the balance owing on this account.
  We consider this BBB complaint closed.

  Customer Answer

  Date: 06/25/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23451928, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Naeem Alexander