Complaints

This profile includes complaints for Yardi Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Yardi Systems, Inc. has 28 locations, listed below.

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  Yardi Systems, Inc.

  430 South Fairview Ave. Goleta, CA 93117

  
• 

  Yardi Systems, Inc.

  12963 S Frontrunner Blvd Ste 300 Draper, UT 84020

  
• 

  Yardi Systems, Inc.

  516 Wellman Crescent Saskatoon, SK S7T 0J1

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  Yardi Systems Inc

  605 - 5925 Airport Rd Mississauga, ON L4V 1W1

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  Yardi Systems Inc

  605 - 5925 Airport Rd Mississauga, ON L4V 1W1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RenteCafe is where we make our monthly rental payments. RentCafe is owned by Yardis and they state if you use your checking account and routing number you will not be charged a fee and that my complex does not get any of that fee. I paid with my checking and routing number for two months now and I want my $10.00, $5.00 for June and $5.00 for July. They have no right taking that money when I was in compliance with my payments made. How many people have they cheated? How many people like myself do they owe that $10.00 to for June and July.

  

  Business Response

  Date: 07/05/2024

  Thank you for bringing your concerns to our attention. The Yardi Payment Processing team investigated and recommends that you review your bank statements to confirm the source of any service fees associated with rent payments. Yardi’s records indicate that residents at your property are not charged for ACH payments.

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of this year I contacted my leasing office to report that I was not able to add access to my unit using the RentCafe application. I provided details and screenshots of the error I was receiving. I completed all the requested troubleshooting steps requested by RentCafe and provided the outcomes. It is now the end of June and my issue has yet to be resolved. I continue to be charged by RentCafe for using their application, but after over 6 weeks I am still not able to use the most important feature of the app. I have to give my personal pin out to provide access to guests. This puts me at an increased risk of experiencing theft or other negative outcomes. Now I do not even have access to my account because the solution from RentCafe was take control of my account. It has been almost 3 weeks with them having access and still no resolution.

  

  Business Response

  Date: 06/26/2024

  Thank you for forwarding your concerns. An investigation by the RentCafe team indicates that your password may need to be updated. If you need to download the RentCafe resident portal, you may do so free of charge at the Apple and Google Play stores. We have also been notified that the property management company will be reaching out to you directly about logging in.

• Initial Complaint

  Date:06/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I was a renter at an American Homes 4 Rent property in GA - I exited the lease and signed documentation stating that I had NO financial liability remaining. My roommate stayed and took over the lease. Payment for monthly rent had been coming from my bank account. Now that I’m removed from the lease, Yardi and RentCafe continue to withdraw the rent from my account, despite American Homes for Rent saying I have no active user profile. Yardi has no working phone line for RentCafe issues and has not responded to my multiple emails from over 3 weeks ago. This is unacceptable.

  

  Business Response

  Date: 06/06/2024

  Thank you for bringing this to our attention. The RentCafe team contacted American Homes 4 Rent, which will reach out to you to resolve this issue.

  Customer Answer

  Date: 06/07/2024

  
  
  Complaint: 21804263
  
  I am rejecting this response because:
  I have also been in contact with American Homes 4 Rent - they notified me RentCafe and Yardi are a separate 3rd party they use for billing. I’m requesting RentCafe delete my banking information from their system - they no longer have a reason to bill me. I’ve put a stop pay on all transactions with American Homes for Rent. 
  
  Regards,
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 06/12/2024

  The RentCafe team contact AH4R about this matter, and their team will be reaching out directly to you. 

• Initial Complaint

  Date:06/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting over a year ago, I began receiving email from a business called Rent Cafe for an apartment complex named SoHo Parkway. I am not nor have I been a tenant at this complex. At first I ignored it but starting in May 2023 I started to try to unsubscribe from their mailing list. I have tried on multiple occasions to reach out but no one ever answers the phone at the apartment community number and there are no phone numbers to try for Rent Cafe. My attempts have been via Email on 05/24/2003 and 02/01/2024. I used email because on 19 other occasions, over the past 12 months, I have attempted to use the Unsubscribe function which obviously is not properly functioning. I have attached my collection of emails which to each has been attempted to unsubscribe, as well as a copy of the two emails that I sent which got zero responses.

  

  Business Response

  Date: 06/04/2024

  Thank you for bringing this to our attention. Yardi has deleted your email address from the RentCafe system so you should no longer receive these emails.

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last couple of years I have applied to several affordable housing wait lists. Up until the last, I was able to log into my account and see all of the places that I applied to. As recently as 10 days ago, I applied at another property and got a confirmation email that included that property as well as all of the other properties. However, now when I log into my account al of the properties are gone from my account. I have called them (I guess it is Yardi because RentCafe has no #) and they will not provide any help at all. They told me I have to call the property. However it is obviously not an issue with the property, being that it is almost 10 different places I applied to. How can they not provide any type of support when I am the person who needs help. I am disabled and poor and the fact that it appears as if I have been removed from all waiting lists is very scary and upsetting.

  

  Business Response

  Date: 05/24/2024

  Thank you for the opportunity to respond. If your account is still active, please confirm that you can log in to each property’s prospect portal to view that property’s application. If you encounter any difficulties, reach out to the property managers to confirm that you are still on their waiting lists.

  Customer Answer

  Date: 05/27/2024

  
  Complaint: 21756540
  
  I am rejecting this response because: they did not respond to what I said in my complaint.  If it is an issue with every single one of the places I applied, it is a Yardi/RentCafe issue.  Yes, my account is active.  It's just that every property disappeared.  Something is wrong on your end and you won't provide support. Again, as I said in my BBB complaint, when I applied for a new place in the last week I received an email with all of of the properties listed (attached).  But when logged into my account, there are not properties.  Not even the one I applied to this week. The only thing that shows is the local housing authority.  And from what I understand, properties you have applied to and/or lived at should not just disappear from account even if you no longer are on wait list.

  I have also attached a printout from 5-24-24 of all the rent cafe page with all of the properties that have now disappeared.

  Please provide support as this is not the issue of the properties.

  Regards,
  
  W****** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 05/30/2024

  A member of our client service team has reached out to you. Let us know if you have follow-up questions.

  Customer Answer

  Date: 05/31/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21756540. Yes, there has been a response.  No resolution yet. 
  
  Regards,
  
  W****** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:05/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12 I paid a payment on yardi for invitations homes. The payment was for 2389.95 . The payment was taking out my account but since I didn't have the fee to cover , it declined. My issue with this place is after the declined process it continued to say Pending payment on my bank statement. I contacted the bank they said contact the merchant, the merchant said nothing they can do. My bank said they need to lift the funds back to me , this why it's pending. Now yesterday May 18th I called again to be told that I need the third party who I was paying rent to to contact Yardi to lift the pending hold, so I did, and still nothing, I feel like they both are scammers and it's been a week and my funds still in pending.

  

  Business Response

  Date: 05/22/2024

  Thank you for allowing the Yardi Payment Processing team to investigate and respond. Yardi does not control the release of funds from your financial institution. We recommend that you consult your bank to resolve this matter. 

• Initial Complaint

  Date:05/16/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied on rent cafe for affordable housing then was on a waitng list for the Hallasan apartments in korea town they called me to complete application I was given a quote by rent cafe and sighned all documents and was accepted by the apartment then when I called rent cafe they said they did not have the apartment on there list and wasnt able to proceed with the quote or move in date they had promised I waited 2 years I am dissapointed I need a fair resolution. And a explenation on why this happened they inface are on the list

  

  Business Response

  Date: 05/17/2024

  Thank you for the opportunity to respond. Our investigation reveals that the status of your application should be resolved with the property manager.

  Customer Answer

  Date: 05/18/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21718751, and find that this resolution is satisfactory to me.
  
  Regards,
  
  M****** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:05/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entering into a Vendor service contract with StreetLane Homes Management as LVI Salient LLC, it was a prerequisite to register with Vendor Sield/Yardi to ensure our Insurance information. Initial cost of $110.00 was paid for a one year contract for this service. Business relationship with StreetLane ended before the one year expiration. On 04/30/2024 an additional $110.00 was drawn against my business checking account, for what we can only presume as an "automatic renewal" fee. Since we had not preformed any work for StreetLane since 12/27/2023, there was no need to continue services from Vendor Shield/Yardi beyond that date. We had even received an email mid January of 2024, from Vendor Shield/Yardi, letting us know that our insurance COI's were needing updated to ensure proper payments. REASON: We had only received one service call from StreetLane in months, the Insurance COI's were ended due to lack of work. In calling Vendor Shield/Yardi and speaking with "Liz", we explained our position. In turn, we were told that these charges were non refundable, per the service agreement. We have no issue with the initial charge for the first year. When asked if this particular agreement included a clause including "automatic renewal", her answer was no. A case number of 14416574 was issued for this situation. We seek a refund of the second charge of $110.00 renewal fee that was automatically charged for the second year.

  

  Business Response

  Date: 05/06/2024

  Thank you for the opportunity to respond. An investigation by our VendorShield team revealed that notification of the upcoming fee debit and an option to log out of auto pay and unsubscribe the account was sent to [email protected] 30 days in advance of the fee debit. The option was not exercised and therefore the debit proceeded per your account agreement. 

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to get through their application process to rent an apartment. There was a complete inadequate process where I had given my sensitive information to four times where they said not received. I told them to cancel the process because it was not working to refund my processing fees and they declined.

  

  Business Response

  Date: 05/02/2024

  Thank you for the opportunity to address your concerns. We reviewed your application information, and it appears that your application was submitted to the property to which you applied. Any application fees are charged by the property to which you applied, not by Yardi Systems. Please contact the property manager with questions about application fees.

• Initial Complaint

  Date:04/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have signed up with rent cafe for auto-payment of my rent. It has been three times now that the auto-pay has failed to work and I have been charged an $80.00 overdue fee. I feel this is a scam. We are told we can sign up and have auto-payment on our rent, yet the system fails time after time. The auto-pay option is the responsibility of rent cafe, and it is not working. My bank account has the money in it, so there is no excuse for my rent payment being late. They have set up this system for the sole purpose of scamming renters, and it is impossible to contact anyone with any authority there.

  

  Business Response

  Date: 04/16/2024

  Thank you for the opportunity to respond. The RentCafe team investigated your complaint and found that the auto-payment issue arises from your bank’s fund-clearing process. We recommend that you follow up with your bank. 

  Customer Answer

  Date: 04/24/2024

  I see nothing verifying that this action will not be replicated in the future.