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Business Profile

Map Dealers

Mapszu.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Map Dealers.

Complaints

Customer Complaints Summary

  • 88 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a map online on April 27th - Order # 43963 and paid $62.44 with AmEx On May 10th I emailed their customer service , asking for a shipping update. On May 11th I received an email stating delays due to "illness" and an assurance that my order would ship "next week". On June 23rd I sent another email demanding immediate shipping or full refund. I have not received a reply.

    Business Response

    Date: 07/05/2022

    M******,

    We appreciate your ongoing patience as our team works to catch up on all orders.

    Your order is finalizing in production and is scheduled to ship out by mid week, please keep an eye out for an email providing updated tracking information.

    We thank you again for you order.

    Best regards,

    Maps.com

    Customer Answer

    Date: 07/05/2022



    I have reviewed the response made by the business in reference to complaint ID 17513159, and find that this resolution is satisfactory to me, assuming that they actually ship the product to me this week, as promised.

    Regards,

    M****** ******




















  • Initial Complaint

    Date:06/27/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a map on Maps.com and was told i would receive the map in 7 days. It has been 34 days. I have contacted the company on June 14th and they told me their employees were sick but i would receive in the following week. It still has not shipped and after reviewing all the complaints on the web and BBS, i see that they use these lies to get you to forget about it. They never ship out the products. This is a scam and i got hit with it. i would like to get my money back since getting the product is not going to happen.

    Business Response

    Date: 06/27/2022

    Hello D******,

    We thank you for your order and appreciate your patience as our team is working around the clock to recover from illness and catch up with all of the orders at hand.
    I can assure you, your order as well as all others, are of utmost importance and we are working diligently to produce and ship out all orders as swiftly as possible.
    Our production team has assured me your map will be produced and shipped by mid-week, please keep an eye out for an email providing updated shipment tracking information.

    Once again, thank you and we hope you enjoy your map.

    -Maps.com

     

    Order # 45864

  • Initial Complaint

    Date:06/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the 2 June 2022 I ordered a map and a book. Order number: MAPS-4***8 These two items were supposed to be delivered with tracking number 10 days after purchase. I only received one item (the chipset of the items). Sending emails to Maps.com doesn’t solve the issue or provide me any details regarding when I will get the book. I requested a refund, however without an answer. Thank you!

    Business Response

    Date: 06/27/2022

    Hello A****,

    Thank you for your order and for reaching out to Maps.com.

    Our supplier has provided us an update to your remaining item which will ship the first week of July.

    This note has been forwarded to your email address and our Maps.com co-worker has suggested this email and timeline has been accepted.

    We will process your backorder the moment it arrives and a shipment email with tracking information will be sent to you.

    Thank you again,

    Maps.com

     

    Order # 4***8

Mapszu.com is NOT a BBB Accredited Business.

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