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Business Profile

Restaurant Equipment

MyYogurtSupplies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Equipment.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are the owners of a small Frozen Yogurt shop in a small town of Quincy. We purchased cups and spoons from My Yogurt Supplied on 9/01/22. A few days later we received our cups but not our spoons. Each box was about 50 dollars which for a small busy that is limited on their funds is a lot. I have called on multiple occasions and left a voice mail. Have not heard back from them or received my spoons. Would greatly appreciate any help we could get.
    Thank you

  • Initial Complaint

    Date:08/18/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed an order on 7/25 and have not received our order or an update to our many inquiries.
    We continually reach out without response.
    Our credit card was charged as well. Do you use them.

  • Initial Complaint

    Date:08/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 boxes of 4 oz cow cups (order #*****) on July 13, 2022. Still have not received the product. UPS tracking number was sent but only a label was created. They do not have the product to ship. Called company three times and sent emails but no one gets back to me. I want a refund for the cups.

    Business Response

    Date: 09/09/2022

    Consumer Response /* (-5, 8, 2022/08/29) */
    I have not received the product as of today, 8/29, and I have heard nothing from the My Yogurt Supplies.

  • Initial Complaint

    Date:07/25/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered cups for 89.95 10 days ago, no answer, no response by emails.

    Business Response

    Date: 07/27/2022

    Consumer Response /* (2000, 6, 2022/07/27) */
    received item. please disregard complaint

  • Initial Complaint

    Date:07/25/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with MyYogurtSupplies on April 10, 2022 at 17:51:01 in the amount of $491.70 for 6 cases (1000/case) of 6oz cow print yogurt cups. Invoice #: **********.

    That evening I received an order confirmation.

    I never received the shipment. I called to check in on the progress of the shipment and left a message back in May 2022. I never received a call back.

    I tried calling again to go ahead and cancel the order in July 2022. I left a message and have never received a call back.

    I have filled out their form on their website to cancel the order and have had zero correspondence with them.

    I have given them an ample amount of time and I completely understand the shortages we are facing, however I would really appreciate an update and the opportunity to cancel my order.

MyYogurtSupplies is NOT a BBB Accredited Business.

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