We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

ATVs

BJ's ATV Rentals, Parts, Accessories & Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in ATVs.

Complaints

This profile includes complaints for BJ's ATV Rentals, Parts, Accessories & Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

BJ's ATV Rentals, Parts, Accessories & Repair has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/19/23 at 1:16pm I made an online reservation.
      Reservation
      #15******9

      At 2:10pm the same day i called to cancel and get a refund.
      I didn’t use the service at all. They charged my card immediately.
      They stated they do not offer refunds but i didn’t think it would be for all requests. 

      Business Response

      Date: 02/20/2023

      Customer was made aware of our nonrefundable policy before she was allowed to complete her reservation.  She had to read, accept and check the box that all our reservations are nonrefundable, but we allow allow for the reservation to be placed on hold to be used at a later date.  Tell us why here...

      Customer Answer

      Date: 02/20/2023





      I am rejecting this response because: I didn't use the service, they didn't do anything to keep my money. I do not want to have a voucher for $250! That is a lot of money to give someone when I do not have a date and time to use it in the future. I want a FULL refund. I do not think it is right for a company to keep funds for a service that was never used and wouldn't have been used for many days. I told them I had a family emergency and could not use the reservation. That should be enough to cancel and refund someone.



      Regards,



      S**** *******


























































    BJ's ATV Rentals, Parts, Accessories & Repair is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.