Complaints

This profile includes complaints for American AC Heat Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American AC Heat Plumbing

  3437 Jack Northrop Ave Hawthorne, CA 90250-4428

  
• 

  American AC Heat Plumbing

  19849 Nordhoff St # 312 Northridge, CA 91324-3331

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding American AC heat plumbing, based in *********, **. They came out to service our heater unit as was due under our annual maintenance which we pay over ***** monthly. The technician inspected the home heater unit which they installed 9 years ago and informed me that we have potential carbon monoxide leaks and that our warranty has expired. This is outrageous that a 9 year young unit under their maintenance program has failed and that WE **** THEY are responsible to pay thousands of dollars to replace it (which we cannot afford) for we may die as a result as carbon monoxide is the silent killer!!

  

  Business Response

  Date: 12/20/2024

  we will be contacting this client to try and resolve the issue.
  

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The business, American AC, called me today and agreed to refund me the remaining balance due to me of $282.00.  The business has already refunded my monthly membership fees according to their satisfaction guarantee....
  
  Sincerely,
  
  ***** ****plus one year of membership fees ($240), which totals $522. I am also requesting a cancellation of my membership and contact from the business regarding my complaint.

  

  Business Response

  Date: 12/20/2024

  we will be contacting this client to try and resolve the issue.

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, provided they actually follow through on their end of the agreement.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 06/20/2024

  We have flagged all of our mailing houses and have turned off reminders in our system for her.

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21056535
  
  I am rejecting this response because: I didn't receive a phone call and I want my money back for the diagnosis they ran back in October because they shut off my heater with out my consent and didn't tell me as well . I work in hvac for a warehouse distributor so I asked a trust worth technician/ customer to check it out and see what was wrong with my unit since they wanted to recharge me again for a diagnostic fee and claiming it was cause it's been to long and might be another issue when they are the ones who created the issue.. the hvac technician who  came to my house was able to confirm they turned off my heater with out telling me to create a problem and the part they so claimed is rare and will take a long time to get.... is in multiple warehouses, and I was able to get that issue fixed in that same day within less then an hour because they had that part on them.  I feel scammed and like they are huge untrustworthy company there was no need to have to go through any of this. 
  
  Sincerely,
  
  *****************************d it cause they never got a hold of us ...mind you I've been waiting and never receive a phone call from them....

  

  Business Response

  Date: 01/05/2024

  We attempted to contact the client multiple times in October when we had the part ready to install & got no response. He contacted us 12/26/23 and we reordered the part. We tried to contact him today to install the part again.

  Customer Answer

  Date: 01/25/2024

   
  Complaint: 21056535
  
  I am rejecting this response because: that is correct but I am also associated with ******************* I am the home owner of the *********************************************** And the father  of ******************* and person who purchased the service . 

  You guys are avoiding the issue I want everything written in word and replied back to a text you guys sent to the ************ because I want everything documented after the untrustworthy actions you guys have shown me . Again I will reinstated I want a refund and provided the information to them through text what I stated on here. If this can not be fixed I will go to small claims court. 
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 07/16/2024

   
  Complaint: 21056535
  
  I am rejecting this response because:
  It took way to many months for a respond almost as if they wanted to make sure its been more than 3 months pasted so I can't file a claim with my bank . I want the service and any parts or service I have purchased with them to be refunded due to lack of response and responsibilities as well as lying to me and creating a non existing issue .
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/13/2024

  We will reach out to the client next week. We are not sure what wants to be refunded. 

  

  Business Response

  Date: 01/18/2024

  I apologize for the following: the client we have on file at this address is ******************* at ************. This is who we have been attempting to contact both back in October and again since we got this complaint. We are now trying to contact the person who made the complaint although this is not who we have in our records as residing at this location.

  

  Business Response

  Date: 08/14/2024

  1. We were never dealing with this person for this address. We were dealing with *******************.
  2. Money paid that he is referencing was paid in 5/23/2023 for a tune up & club membership. THe repair was generated 10/7/2023. There is no refund for the work that was not completed.
  3. We left multiple messages in October 2023 to schedule the work. Once Mr ****** contacted us at the end of December, we reordered the part & left messages again that the part was ready for installation. multiple times in January.
  
  He wants a refund but he did not pay anything on the repair.
  

  
  

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20644817
  
  I am rejecting this response because: The gentleman who came on Tuesday October 10th also said they would replace the heat exchanger and now American are acting like it was not agreed.  ****** said he could not put anything in writing when he came to the house, that we would receive follow up the next day which didnt happen.  ****** called on Friday  last week to follow-up and stated we should have already been called which we hadnt.  She promised someone would call us the next day that has also not happened.  ****** agreed they were in the wrong and have provided a very poor service and experience thus far.  Given the excessive prices charged as they guarantee superior quality and services they need to rectify and stay behind their commitments.  The city inspector comes today, we will see if the unit even passes inspection as it has not to date!
  
  Sincerely,
  
  *********************************to start again. There are cut wires hanging out that were not there before. And cap over the valve is now cracked and will not go back on. All they say they will do is come look at it. These guys are a complete scam!

  

  Business Response

  Date: 10/14/2023

  We are in the process of rectifying this client's concerns. We have already given them an extended warranty and maintenance agreement.

  

  Business Response

  Date: 10/18/2023

  We have come to an agreement to extend the warranty on the furnace in lieu of changing the heat exchanger. ********* is happy now.

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called American air conditioner and heating to fix our heater. They told ** now the new units have air conditioner and heating. Initially they said it was ***** dollars then looking at the loan it would cost us ***** dollars we said no. Then they took our air conditioner condenser and threw it away and our air conditioner was working fine. With the elevated heat its impossible to sleep and I live and take care of my 83 and 86 yr old parents . Its not fair

  

  Business Response

  Date: 10/14/2023

  This person is the daughter of a client that we contracted a system replacement with. After the job started, she called & had the job cancelled. We had removed equipment as part of the installation process before she called to cancel the job. We have already spoken to her about this.

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  last year in ********************* September I believe I had them instal ac art my grandmas for 33 thousand jus like the last complaint said it wasnt working right for the longest the heat has never worked and also I have recorded audio of voice recordings coming from out of my air conditioner multiple. and also they had a unmarked white van come when they installed it and said that they have two have these 2 guys do something they dont know how to do well come to find out I believe the house is bugged with cameras and surveillance illegally and every worker that came in here said this was there last job an they were moving and they all looked like felons to be honest. idk exactly whats going on but im not happy and im bout to take this to court very soon. the ac was installed poorly very poorly theres been leaks and they didnt even do it right the first time and my grandmas passed away after they installed it. skin problems and weird smells. I believe they work with the police on the surveillance part this is not the first time of these incidents n the police wont help me or look at evidence hint to why I **** there involved and they stole my ring cameras access. corruption at its finest. this company is apart of the harassing going on with gangstalking and delusions cant be heard on camera so believe what u want people.

  

  Business Response

  Date: 08/08/2023

  Dear BBB,

  
  You really need to read this complaint. It is our impression after reading this that he is obviously delusional in his complaints. We do not know how to respond to most of his complaints. Note the following:
  

  1. We have never had any contact with this person.

  2. This person is not the person that we did business with at this address. He is not part of the contract and was not on the financing that the client chose to use.

  3. We have not been to that address since 7/7/2022 and have not had any contact with anyone from that address.

  
  Please advise us on how to handle this complaint.

  
  Thank you, ***********************, Office Manager ************ *****************************************
  

• Initial Complaint

  Date:07/05/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************rned I might be spending on things that are nice to have but not really essential. I wanted to cancel my membership but they said it would void my warranty. I am really tired of this company's sales pitch and I rather not do any more business with this company. My complaints from 2019-2023 are documented on their Yelp review.

  

  Business Response

  Date: 07/05/2023

  We will immediately cancel her membership and refund the 6/30/2023 charge. We will add her to the do not mail list.