Complaints

This profile includes complaints for American AC Heat Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

American AC Heat Plumbing has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  American AC Heat Plumbing

  3437 Jack Northrop Ave Hawthorne, CA 90250-4428

  
• 

  American AC Heat Plumbing

  19849 Nordhoff St # 312 Northridge, CA 91324-3331

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20052118
  
  I am rejecting this response because: The initial complaint hasnt been addressed. What was addressed was a secondary issue that happened after it rained. The positioning of the heater left an opening that allowed water to seep in and it resulted in a leak. That leak was supposedly fixed and the ceiling repaired. However, it has since rained again which resulted in a bigger leak with more damage. I am still waiting for that issue to be resolved. The company has never addressed the original complaint about the fact that I was lied to about the unit that I purchased. I wanted a gas heater, but they told me only electric options were available, which turned out to be a lie. There was also the issue about the predatory lender they hooked me up with. I have since paid them off by obtaining money from another source. 
  
  Sincerely,
  
  **** ******nt with an electric heat pump unit. A contract was signed and they started work immediately. My complaint is not about the work, but what I had been told. I found out about a month later that it was illegal to install gas heaters in buildings built in *********************************************************************** 2030. Needless to say I was livid I had been lied to. The heater I purchased was $24,000, but all options I had been shown had been in the same price range. I called the company and complained and was told by their call center people that gas heaters were a troublesome and they were just trying to get in front of the problem. The person also said that gas heaters were more expensive, and that I should trust her on that. I was short on trust since I had been lied to. Oh and by the way my house is 98 years old so it would have been legal to install another gas heater. Ive been waiting weeks for someone to call me back to resolve this issue, and Im still waiting.

  

  Business Response

  Date: 10/14/2023

  This client has been serviced and taken care of since this was initiated.

  

  Business Response

  Date: 08/13/2024

  We are sorry that you felt that we lied to you about the phase out. California is on the forefront of converting away from gas and we encourage everyone to convert. We were correct in that gas furnaces are more  problematic and conversion is encouraged for that reason as well. Due to the nature of heat pump systems, they are less expensive that gas/electric systems. We allow clients to choose but we do encourage the lower energy usage of the heat pump systems which the vast majority of our clients appreciate.

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 20052118
  
  I am rejecting this response because:I was specifically told by the company that I couldnt purchase another gas heater because they were now illegal. However that wasnt true. I found out that gas heaters could no longer be used in new houses being built. My house is 99 years old, (built in 1925), so I was deliberately lied to just to make a sale. Not only that, the price of the unit I purchased was very expensive, (close to $25,000). A gas unit would have been cheaper. Thats why Im upset. 
  
  Sincerely,
  
  **** ******

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 20052118
  
  I am rejecting this response because:Although the business in question did reach out to me recently, no remedy has been agreed upon. Im not going to close this case until I have received a response to the proposal I made to them. For me to close the case prematurely would be foolishness on my part. 
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 12/31/2024

  We are reaching out to the client to try and satisfy her complaint.

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 20052118
  
  I am rejecting this response because: The last response you received from the company was that they were going to contact me directly to address my issue with them. To date,12/20/2024, they havent reached out to me regarding my original complaint. Theyre just hoping that I will get frustrated and give up. Thats not going to happen,  I need them to address the lie that I was told that caused me to buy their ridiculously priced heater. 
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 12/20/2024

  we will be contacting this client to try and resolve the issue.

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ** **** (completed install) we had them replace our entire heating and air conditioning unit at a cost of $33,369. The system was not cooling our upstairs satisfactory in the summer so we had them come out and research the issue. Sept 2021 they said the best solution was to install attic radiant barrier and replace our electric attic fan. The total cost of this was $7,843.00. They said this would help out problem and we had 1 year to cancel if we were not satisfied. Although we were approaching winter they said to do it now because the price would go up in 2022 so we felt pressure to purchase. June 2022 still not cooling so they sent someone out to look at the barrier. Worker said barrier wasn't installed properly so they sent someone out to fix it. Still not working properly so we decided to hire a company to spray insulation into the walls on Aug 4, 2022. They also looked at the radiant barrier and said it wasn't installed properly and we overpaid by thousands. We sent a certified letter to American Air on *** *** ***** Never heard from anyone so we reached out on 9/8/22 to ***** at American A/C. She said letter was never received so we emailed it to her on 9/8/22. 10/27/22 email sent to ***** and ***** following up. ****** ***** (office manager) responded saying they would send someone out to review the radiant barrier again. We said that someone already came in the summer and we were still not happy with product and didn't want to be bothered again, just refund as they state in their paperwork. Never heard back so I sent the same email again to ****** on 11/20/22. Still no response so I called and left a voice message on 11/23/22 no return call. Had husband call on 11/29 he spoke to ***** (call center manager) and said she would have ****** return his call. We still have not heard from anyone. We are wanting our money back for radiant barrier of $7,332.00. We will keep the attic fan.

  

  Business Response

  Date: 01/26/2023

  Business Response /* (1000, 5, 2022/12/21) */
  We will be contacting this client to resolve the issues.
  
  
  Consumer Response /* (3000, 7, 2022/12/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They've had 4 months to rectify this refund. They don't return calls or follow up. I want my refund because their product was not helpful for my needs. They offer a money back guarantee if I am not completely satisfied and I am not satisfied. There is nothing to discuss.
  
  
  Business Response /* (4000, 9, 2022/12/28) */
  Our guarantee states that we are to be given every opportunity to rectify challenges with the product and/or our installation etc. They have not given us the opportunity to address their current concerns. We have tried to schedule a review but have been successful.
  
  
  Consumer Response /* (4200, 12, 2023/01/06) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  We emailed them the attached file. We have given them plenty of attempts to rectify our unhappiness with the product.

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 6, 2022 a technician has performed some diagnostics on AC unit, but does not provide information regarding the problems the air conditioning as a verbal conversation mentioned in advance about the technician will do a diagnosis and provide information of the unit problem in order to repair or solve a problem it might have by replacing fuses compressor Etc..
  On that visit the technician did the charges $129.00 for their services
  

  

  Business Response

  Date: 12/08/2022

  Business Response /* (1000, 5, 2022/11/10) */
  We have resent reports to the client with information requested. I have left a voicemail to contact me to confirm it was received and with any questions.
  
  
  Consumer Response /* (2000, 8, 2022/11/24) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  The information requested is now on the invoice as requested in the beginning.
  Thank you

• Initial Complaint

  Date:10/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/09/2023: Received ANOTHER mailing from company with identical information. The request to be removed from the mailings has not been complete. Called ************** and they said they would enter it again. This is the THIRD time I've requested to be removed.
  
  01/09/23 - called business and told I would be removed.
  
  10/17/22 - Case #****** closed by BBB.
  
  10/7/22 - Called business and was told I would be removed.
  
  2/14/22 - Called business and told I would be removed.

  

  Business Response

  Date: 10/28/2022

  Business Response /* (1000, 5, 2022/10/14) */
  We have added this person to the list for the marketing company to delete but if it is not exactly as it is addressed they sometimes still get through the block. We have the website at the bottom of all of our letters where the recipient can go to add themselves to the list as well. I am sending this information to the marketing firm directly so hopefully this eliminates her from the lists they get from public records.

  

  Business Response

  Date: 01/25/2023

  We have resubmitted "Do Not Mail" to all our current sites and updated a site that had not been updated. Client has been notified.

  

  Business Response

  Date: 01/17/2023

  We have added this person to the list for the marketing company to delete but if it is not exactly as it is addressed they sometimes still get through the block. We have the website at the bottom of all of our letters where the recipient can go to add themselves to the list as well. I am sending this information to the marketing firm directly so hopefully this eliminates her from the lists they get from public records.

  

  Business Response

  Date: 01/18/2023

  According to our marketing company, we have not mailed anything to ******** since January 2021 and the person is on the Do Not Mail list from last year.

  

  Business Response

  Date: 10/14/2022

  We have added this person to the list for the marketing company to delete but if it is not exactly as it is addressed they sometimes still get through the block. We have the website at the bottom of all of our letters where the recipient can go to add themselves to the list as well. I am sending this information to the marketing firm directly so hopefully this eliminates her from the lists they get from public records.

  Customer Answer

  Date: 01/30/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  1/20/23 e-mail from ***********************, Office Manager indicates a second mailing site was not notified.
  
  This does not align with the 1/20/23 response provided above for the following reasons:
  
  1. I continued to receive a mailing in December 2022/January 2023.
  2. The 1/18/2023 and 10/14/2022 response are identical. If in fact they removed me, I should not have received a December 2022/January 2023 mailing. Copies of these have been sent to ***********************, Office Manager.
  
  3. This proposed business closure statement does not align with the action taken by ***********************, Office Manager that a second site was notified.
  
  However, I will propose closing this case and have confidence in ***********************, Office Manager's action to remove me from all mailing sites will result in never receiving another mailing again.
  
  Attached is our email correspondence which shows the difference in action taking by ***********************, Office Manager and the response provided in January 2023.
  
  See Attachment/File: Gmail - RE_ Remove from List - ************************ Sender.pdf

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It pains me to write this I have been a customer of American air-conditioning for a very long time, and I have never been so disappointed in an organization. I subscribed to their monthly maintenance program which is billed at ****** per month, this service included two annual maintenance check ups to avoid any issues before the summer or winter season as well as a host of other misleading or promotional discounts that never applied, as an example the longer you paid the monthly service you would be awarded additional dollars that you could use in case of an emergency when needed that did not apply.
  
  Sometime ago unfortunately I do not recall the date, but I am certain they have a record of the event my credit card was compromised and needed to be replaced, I notified American air-conditioning and updated my billing card change of my credit card in order to continue with the preventative maintenance program. I am not sure what the agent did when I gave her my information but somehow she created two different accounts from that point on no one ever came out to perform the schedule maintenance. The reality is I always assumed they were in contact ************ and the madness had continued it wasn't till on a hot day I was unable to use my air conditioner as it was only blowing hot air so I called American air conditioner requesting to take it vantage of the promotional items I was led to believe or included as part of my subscription plan. This is when I was told that there were no incentives and I would have to pay the *** dispatch fee plus any additional fees for the repairs. Reluctantly I agreed and had the technician come out like most Americans I am not technically inclined I could do the bare minimum but when it comes to electricity or plumbing I rely on professionals. The technician came out and it foreign me that it was a simple circuit breaker that had popped open. My concern will not fit on this page. I am seeking a full refund for all moneys paid.

  

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 8, 2022/08/26) */
  The client has been contacted and a resolution presented. He was amenable to getting a refund.