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Business Profile

Appliance Installation

Appliance Repair Heroes, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Installation.

Complaints

This profile includes complaints for Appliance Repair Heroes, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Appliance Repair Heroes, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Appliance Heroes is an authorized repair for Speed Queen. I called on May 29, 2023 to have them come out to repair my washing machine which is under warranty. The repair man, *****, came out on June 1. He told me my machine needed a part. He would order it and it should be in in about 2 weeks. I paid $25.00 for the out of service fee. 2 months have past. They don't answer the phone and they don't return my calls.

    • Initial Complaint

      Date:04/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Appliance Repair Heroes, Inc. has stolen my money and won't answer or return my calls for months. We paid for both a consultation AND for a future fixing service that was to occur once the parts arrived and the service was to be provided. So this company was super easy to reach for the initial scheduled consultation cause it required upfront payment. So the second we paid, they stopped answering any of our calls and did not return a single one. It has been months. I do not want to drive 1.5 hours to Hayward because they won't answer or return a single **** call. Either the business fixes our microwave that we already paid for, or they will reimburse me to the full extent. There is no other option. I will take legal action if this goes on any further.

    • Initial Complaint

      Date:03/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is a FRAUD.First, they do not answer telephone calls or return calls after a half dozen calls to them. Second they simply do not show up for multiple appointments and LIE that they were there when in fact I was waiting outside for them for hours. Third they show up and said they need a part then never return or installed it. Fourth they closed the Case and again lied and said the technician came by and someone told him the problem was fixed. The technician never came by and problem was not addressed. See email below that work was completed it WAS ABSOLUTELY NOT. Do not know if they are fraudulently billing someone but this company should be shut down. ************************* ************ cell / ************************** Check out their YELP reviews, it looks like entirely 1 star reviews and they are doing this to everyone.Repair Complete on Incident Number ******** Inbox **************************** Mon, Mar 6, 11:55?AM (2 days ago)to TAIVAPROPERTIES Assurant Your Repair is Complete Hello ***,APPLIANCE REPAIR HEROES has completed repairs for incident number ******** for your GAS RANGE.The *************** assigned to your request was:APPLIANCE REPAIR HEROES ************** ******************************* If you need further assistance, please feel free to contact APPLIANCE REPAIR HEROES at **************.Please do not reply to this email, this email address is not monitored.Thank ********************** Team We hope you found this message to be useful. However, if youd rather not receive future emails please go here and disable notifications under Communications Preferences.

    • Initial Complaint

      Date:02/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Appliance Repair Heroes was contracted by Assurant Protection Plan on 1/30/2023 to fix my GE Dryer. A technician came out, looked at the machine but did not touch it and said he knew what the problem was and needed to order parts which would take 1-2 weeks to receive. After week 2 came and went, I called Appliance Repair Heroes and was told the parts were on back order and they should have them by 2/15/2023. When I didn't receive a call back after 2/15, I tried to contact Appliance Repair but there was no answer. I left a message and never received a call back. I took my complaint to Assurant Protection Plan and they said they would contact Appliance Repair and get resolution. I received no follow up response from Assurant Protection so I tried contacting Appliance Repair one more time on 2/16 and got through. I was told that they were waiting for one more part and that they should receive it on Tuesday 2/21/23 and that they could schedule an appt for me today 2/22/23 between 10am and 2pm. I took the appointment. Around 11am I called to confirm the tech was still coming and their automatic system says they are closed today.

    • Initial Complaint

      Date:01/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought and Installed a DCS BBQ, glow plugs have not worked since the installation, the appliance store contacted appliance hero as the servicing company. I cannot get a reply or an update to replace the plugs as was suggested in Sept 2022. Many text messages sent by me with no reply from them. This service request is now over 4 months old. Phone calls and text messages go unanswered, please help.

    • Initial Complaint

      Date:12/07/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Appliance Repair Heroes sent a service tech to my home 6 weeks ago to fix my fridge which is under an extended warranty. The first problem was that the Appliance Repair Heroes made the appointment for one date and then showed up on another date. The service tech said my KitchenAid fridge needed a new temperature sensor and that when they had the part they would contact me. They have not contacted me about it. They do not return my phone calls and do not give me updates by text when I text them. They have the worst service of any repair business I have ever dealt with in my 70 years of life. My fridge still isn't repaired and I feel like they have completely dropped the ball and are not taking responsibility.

    • Initial Complaint

      Date:12/05/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is an authorized repair company for Beko appliances. The work order assigned to this company by ********************* is ***********. I am trying to contact this business since 11/29/22 and have no response from it. The phone number provided has only the outgoing message, there is no response to my voice messages and text message. Meanwhile, my refrigerator, protected by the manufacturer warranty, is broken.

    • Initial Complaint

      Date:11/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Appliance Repair Heroes is the contractor for Lowes appliance warranties. Twice now, they have closed my complaint for my dishwasher without fixing it. This time the guy called and got the serial number and then closed out the ticket. Second time they havent fixed the problem.

    Appliance Repair Heroes, Inc. is NOT a BBB Accredited Business.

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