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Business Profile

Garage Doors

Ace's Garage Door Repair & Installation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ace technician ***** came out to replace torsion springs on our garage door Saturday March 1, 2025, one spring was covered by our home warranty program, the other spring we had to pay Ace out of pocket ******.Door started making noises and sounded forced and was getting stuck, when repairman came out again 03/06/25 he stated that there were no issues and we just needed new rollers to support new springs that he installed. We called a local company {******} to come and replace our garage door rollers and they noticed that the torsion springs installed were the wrong size for our door and that the right door cable was loose and very dangerous. We are asking for our money back so we could get our garage door properly repaired by a knowledgeable company as soon as possible.

    Business Response

    Date: 03/11/2025

    Hello, this complain has been resolved and the customer has been issued a refund. We take these issues very seriously and are thankful to have had the opportunity to make the customer happy. 

    Customer Answer

    Date: 03/12/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Consumer called to say he has been refunded, issue resolved.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:10/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 18th & 19th - ********** ****** (son, ******* ******), American Home shield Plan ID: *********, Dispatch: #*********. $100 fee paid for repair.Contacted for garage door repair consultation, with contractor Ace's Garage Door Repair & Installation. They had to order a part to fix garage door opener receiver so the clicker can work, for installation October 1st.October 1, called multiple times to Ace's, was assured we were on the schedule for installation between 12pm - 4pm. Waited till past 6pm and called again, they said they couldn't get a hold of the driver but still had the part and rescheduled for October 2.October 2, they didn't show up between 12pm - 4pm. Ace's said they didn't have the part and had to reorder. Called American Home Shield-- American Home Shield-- spoke to a *** saying the incorrect part was ordered. I called Ace's again and requested an invoice to show the part shipment and order via e-mail and didn't get any paperwork. They said if the part didn't come in they would install a new unit to be covered free under the home warranty. The American Home Shield *** said October 8th or October 9th the part should come in due to the wrong part coming in, as said when they called Ace's again on my behalf.October 8, Called Ace's, they said the part was coming in on Thursday, October 10 for 12pm-4pm installation. I called American Home Shield to confirm, to try to get any writing from both parties about the installation date or the part order. None of them are willing to have a confirmation e-mail. ******************** said that ****** from Ace's on the line said that the part was in and that they were waiting for installation for Thursday October 10th, and priority would be given if the part was available. Logging into ********************'s website, there is an appointment for Wednesday October 9th for the installation appointment from 12pm - 4pm. Requesting refund if no repair or new covered installation done Oct 10 at 4pm.

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12-7-23 date of transaction failure to describe the problems or findings regarding the inspection on my garage door. This caused my home warranty insurance to deny repairs on my door, which were not described in the inspection.IF I paid for an inspection, I expect any technician to describe in complete and concise detains any problems, issues or parts involve in the malfunctioning of my garage door.

    Business Response

    Date: 09/11/2024

    We adjusted the force on his unit we are not the Homewarranty the $85 he paid was to his home warranty not us. This claim is frivolous and a waste of time please remove the claim off our page go contact your home warranty for a refund

    Business Response

    Date: 09/21/2024




    I would like to clarify our role in the recent job concerning the home warranty. We did not collect any payment for this service. Our responsibility is to observe and report our findings to the home warranty provider; we are not affiliated with the home warranty itself. 

    Our business model relies on the home warranty covering the job, and we maintain integrity in our reporting. It is not our practice to compromise our findings to accommodate customer expectations. 

    However, if the customer is in need of the $85, we are willing to contribute this amount to assist them. Nonetheless, it is important to note that we do not owe the customer anything beyond our professional reporting.

    Thank you for your understanding.

    Best regards,

          M Salem


Ace's Garage Door Repair & Installation is NOT a BBB Accredited Business.

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