Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello My order number is HP472802 I was able to place a payment with a prepaid card after my usual credit card was refused 3 times for 3 previous payment trials.Even if the site said the payment was not confirmed, I called my credit card issuer to ask about the error and also checked on the card app and I realized it registered all those 3 payments and they have been pre-authorized.Which means I am going to pay all of those as soon as the card confirm those.I hope I can get a refund for these because on the site said error but the money were taken three times.I wrote two emails to the customer service (one after the error to ask what was wrong and one after realizing the payment has been taken 3 times before the actual correct transaction)This happened only a few hours ago (May 10th ) but Im not getting any answer nor mail correctly sent to the customer service automatic kind of message and I am scared I wont get any response and refund. I was checking about this business customer service and I found this site so I decided to try to ask for help here as well.The payment was *****USD X3 times (The actual order confirmed payment /correct transaction was the fourth time with another card)Im attaching a screenshot of my credit card pre authorized payment history to this company (My currency is so the photo is showing the amount in Euro not USD)

  Customer Answer

  Date: 05/27/2025

  Hello 

  About this case I was able to solve it.

  
  

  My bank confirmed that the preauthorized payments, in the eventuality of a transaction error are going to show on my card for 10 days, but if the seller is not going to take them, they will be automatically canceled.

  That is what happened this time. The transaction errors, three pre authorized payments got canceled and the shop didnt take them but only the one payment for my order.

  I already contacted the shop too, to say it was ok.

  Thank you for your help.

  
  

  Have a nice day 

  Barbara 

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online order placed on website on March 7, 2025 for amount $165.19.Items did not arrive in time before I left ****** and the *** to move overseas.Reached out to support/customer service who advised that items could be returned provided I paid for the shipping and that they would issue a refund once the items were received. That was done and the items were received on April 16 as per **** tracking. Sent 3 emails and left a voice message for support/customer service and have received no response at all or a refund. This is bad business practice and simply not fair when I have done exactly what I was advised to do and the company will not respond nor provide my refund. I am hoping that you can assist by getting the company to provide my refund. Please see PDF's with order details as well as the email threads that I have sent to the company. Sincere thanks to you for your kind assistance with this matter, it is greatly appreciated.

  

  Business Response

  Date: 05/28/2025

  Dear Customer,

  You placed an order with us on March 8, 2025, which was shipped on March 11, 2025 via **** tracking #**********************. According to ****, the package was delivered to your front door or porch at 2:40 PM on April 1, 2025, in *****, HI 96753.

  Please note that deliveries to ****** and U.S. territories typically take longer than usual, and **** is the only carrier that services these regions.

  Unfortunately, we did not receive any correspondence regarding this order at *************************************.Based on the screenshot you provided, your emails were sent to **********************************************************************, which is not affiliated with Herbspro, the site where you placed the order. Your original order confirmation correctly lists ************************************* as our official contact email.

  That said, we have issued you a refund as you indicated you would be returning the product. A copy of the refund receipt is attached for your reference.

  If you have any further questions or concerns, please feel free to contact us at *************************************were here to help.

   

  Thanks,

  Customer Service

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6 bottles of Oregaresp 90 capsules and received 6 jars of Oregashield cream instead. I did not receive a return shipping label. I reached out to Trust Pilot several times, and finally was told that HerbsPro sent me a shipping label that may have ended up in my spam folder. I have never gotten a shipping label in the decades of ordering products with other companies in an email. This was my first order with HerbsPro, so I wanted to once again reach out to Trust Pilot, since HerbsPro doesn't directly respond to any correspondance. I told *********** to have them send me another return shipping label, so I could send back the unwanted items I did not order. I got nothing, but have been diligently checking my spam in case it was there. HerbsPro stated that they couldn't refund until they got the unordered products back. This has been going on since December 28 2024. I would have loved to continue ordering from them, but if they won't communicate with me and I lost $184.00 what else could I do.

  

  Business Response

  Date: 02/21/2025

  Dear Customer,

  We completely understand your frustration and sincerely apologize for the inconvenience.

  This was an unfortunate human error in shipping the wrong products to you. However, as soon as we verified the details with you, we promptly rectified the mistake and emailed the *** on January 17, 2025.

  
  To date, we have not received the returned product, which is required for us to process a refund. We have also sent the *** from a different email ID to ensure you received it, but we have not received any response.

  
  For your convenience, we are attaching the *** once again.

  
  We truly regret any inconvenience this may have caused and appreciate your cooperation in resolving this matter. Please let us know how we can assist you further.
  
  Thanking You,
  Customer Service

• Initial Complaint

  Date:08/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The products I received from Herbs Pro are spoiled. I reached out to customer service and instead of guaranteeing the product, they told me they needed to reach out to the manufacturer. After several rounds of communication they told me I would be able to return the product and they would send me a return shipping label. Over two weeks I have sent three emails to them expressing my desire to return the product and I've had no response.

  

  Business Response

  Date: 09/16/2024

  Dear Customer,

  You had emailed us that the product smells rancid and you cannot consume. We had requested you the image of lot # so that we can raise claim with manufacturer as we are just resellers. We ship the product received from the manufacturer/distributor the way it has been received. Since this a manufacturing issue, you should have directly called the manufacturer or the product line # mentioned on the product.However, some of your emails landed in spam due to which we couldn't respond timely. However, we did send you RMA to return the products and once we receive the products, we will issue complete refund.

  Sorry for the inconvenience caused to you.
  
  Thanking You,
  Customer Service

   

  Customer Answer

  Date: 09/20/2024

   
  Complaint: 22172403
  
  I am rejecting this response because:

  I was contacted by an HerbsPro customer service *** 11 days ago. I was told full refund was being issued and I still haven't seen it on my credit card. I have since returned the product. They asked me to remove the Better Business Bureau complaint but once again have not fulfilled their obligation.

  
  Sincerely,
  
  *** **********

  

  Business Response

  Date: 09/30/2024

  Hi *****,

   

  Refund has been issued to you. Please see the attached receipt

   

  Thanks,

  Customer Service

  Customer Answer

  Date: 09/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** **********

• Initial Complaint

  Date:06/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since June 19th my order haven't moved.

  

  Business Response

  Date: 07/17/2024

  Dear Customer,

  We have shipped the order on 6/19/2024 by Asendia with tracking # LX937222291US and as per tracking the order was delivered on 7/8/2024. Please see the tracking URL:-

   

  *******************************************************************************

  If you have not received, we request you to contact *********** for further information.

  Thanking You,
  Customer Service 

   

   

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online order at herbpro on 4/16/2024 today is May1st and I have not received a tracking number nor have I received my paid for product called customer service but was hung up on

  

  Business Response

  Date: 05/10/2024

  Dear Customer,

  We receive 1000+ emails everyday and we respond within 24-4 hrs. We received your email on 4/30/204 and we replied on 5/2/2024 which was within 48 hrs. Also, we do not charge the CC unless the order has shipped. However, due to unavailability of product, we cancelled your order and VOIDED the charge. Transaction receipt attached for your reference. There will be  no refund as we did not charge you.

   

  Sorry for the inconvenience caused to you.
  
  Thanking You,
  Customer Service 

• Initial Complaint

  Date:12/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed on November 25, 2023 03:25AM order : ArgiMent AT Orange Cream Flavor Powder Count of 1 By Medtrition Order HP390143 site didn't respond to any email or message in site

  

  Business Response

  Date: 12/08/2023

  Dear Customer,

  Thanks for placing the order with us.

   

  All your emails went into SPAM and hence we couldn't reply. But once it was whitelisted, we replied to all your emails. As per your request, we have cancelled and VOIDED the charges. Attached the Voided copy for your reference and the emails that went into SPAM

   

  Sorry for the inconvenience caused to you.
  
  Take care and have a nice day,
  
  Thanking You,
  Customer Service
  
  

  Customer Answer

  Date: 12/10/2023

   
  Complaint: 20953196
  
  i told them to cancel the order they already cancel it on site and i send another two mail to ask about which time i can refund my money they didn't respond till now as attached .

  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received my order, and have not received any order updates.

  

  Business Response

  Date: 12/04/2023

  ******** said she never received any communication from us regarding her order. We have sent her confirmation email and we also mention Est shipping date on the product she ordered which was 29^th November. We also sent her a delay email on 27^th November. We never received any email or call from the customer and was trying to contact her since 27^th November.

   

  She directly put the complaint asking for refund. We do not charge the credit card before the order ships and we have cancelled the order and Voided.

  Customer Answer

  Date: 12/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings BBB:I Know ******* well having done business with several excellent businesses in that area and wish I was still in the ** so I could go and beat on their door so I am hoping that you can bring these unethical traders to their senses. I am getting too old to travel now at ************************************************************************* 2007, V4EMS **** in Fontana.There is not enough space here for my information so I will include the following in the great provision you make for me to upload supporting documents.1. My complaint ********* to the *** 2. My followup to that to the *** ********* 3. Copy of all emails with Universal Herbs Inc'4, BBB READ ME Final notes/You will follow from my reporting that maybe Universal Herbs were contacted by the *** and that is why I submitted a followup a few days back.Best regards,*************************

  

  Business Response

  Date: 08/04/2023

  Dear Customer,

  We have shipped and delivered the correct product you ordered. We also contacted the manufacturer and below is their reply:-

   

  "Thank you for your recent interest in our products!Amyloban **** and Lions Mane Amyloban are the EXACT same product! When we introduced Amyloban **** many customers were confusing the **** as part of the Item Number and some were not associating the product with the appropriate mushroom (Lions Mane). So at the end of 2019, we decided to change the name of the product to Lions Mane Amyloban. This is the EXACT same formula, Serving Size, Servings per Container, and same price! The ONLY thing we changed is the name. I attached a copy of the Press Release for your reference. I hope this information was helpful."

  Please let us know if there is any other further questions.

   

  Thanks,

  Customer Service

  Customer Answer

  Date: 08/17/2023

  From: ******************** <***********************>

  Sent: Wednesday, August 16, 2023 12:08 AM

  To: info <************************************>

  Subject: RE: Case 20360141

   

  Hello BBB:

   

  Apologies for the delay but I had an accident that involved a hospital visit.

   

  There is a lot more in the Amyloban Vs Amyloban **** story that is immediately obvious and I need a few more days to research the matter.

  Herbspro definitely offered both products at considerably different pricing at the time I placed my order. There are many merchants still offering both labels.

   

  The other reason I need a little more time is there is a parcel delivery coming in the next few days that seems to coming be from Herbspro and I need to look at that.

   

  Best regards,

  *******************************

  

  Business Response

  Date: 08/24/2023

  Dear Customer,

  If other sellers are selling the old verison, that means they have old stock. We only sell fresh stocks what the distributor/manufacturer have.

  Furthermore, i had attached the letter about the information from manufacturer itself that they changed the name since 2019 and hence we recommend if you want to contact them directly and check for more information on this.

  What is another package coming from us as we do not see any orders placed under the email you registered with us?

  Thanks,

  Customer Service

   

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe this company sent me the wrong product on purpose and is betting that people will keep the product and not seek a refund they are not making the process easy to get a refund and I think they are negligent

  

  Business Response

  Date: 07/19/2023

  Hello,

   

  We had already sent return label to the customer on 10th July and customer shipped the products back. We have also issued refund to the customer on 7/17/2023.

   

  Refund receipt attached.

   

  Thanks,

  Customer Service