Complaints
Customer Complaints Summary
- 35 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $6 for an empty box. I have attempted three times to resolve this with HerbsPro. Earlier this year I ordered five bottles of Percogesic, wanting to stock up before prices went even higher. One of the boxes was light so I opened it and was empty, absolutely nothing in it but air. My husband witnessed this as I opened the order. I have tried to get this resolved but they have not responded at all. I just want a refund. If you need to contact me, leave message if I do not answer.Thank you,DF
Business Response
Date: 08/26/2022
Dear Customer,
Firstly, we are retailers and not manufacturers. we ship the product the way we receive from manufacturer. We had directed you to order protection which is like Insurance where you can file claim regarding any issues with the order. You failed to do that and put in a complaint.
Its like when you have an auto Insurance, you claim with Insurance company or you go to the car dealer?
However, after 45 days you will not be able to file a claim with them.
As a part of good customer service we have gone ahead and issued you a refund of $ 6.52. Receipt attached for reference.
Thanks,
Customer Service
Initial Complaint
Date:07/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed the following order in the site however the order was incomplete I ordered these on July 9 the order came last Friday July 22nd but the order was in complete the shipment is missing the the three brain fuel mocha and they have not been delivered so I would like to know when the remaining three items are going to be delivered Order summary Organic Cordyceps Mushroom Powder **** Oz By Organic Mushroom Nutrition 1 $17.93 Psyllium Husk 1 Lb By Now Foods 1 $6.26 Brain Plus Fuel Mocha 4 Oz By Organic Mushroom Nutrition 3 $48.57 Order Protection - Global Shipping Coverage 1 $2.95 Subtotal $75.71 Shipping $11.18 Taxes $0.00 Total $86.89 USDBusiness Response
Date: 08/08/2022
Dear Customer,
The order was spilt and shipped. Organic Cordyceps Mushroom Powder and Psyllium Husk were shipped on 7/19/2022 and shows delivered on 7/21/2022.
https://www.fedex.com/fedextrack/?trknbr=61299998644530196800&trkqual=20220719141100~61299998644530196800~FXSP
Brain Plus Fuel Mocha has shipped on 7/27/2022 by DHL with tracking # 9261299999168309595780 and as per tracking, Your item was delivered at the front door or porch at 2:53 pm on August 1, 2022 in ****************************. as the final mile carrier was USPS.
https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=9261299999168309595780
Thanks,
Customer Service
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