Complaints
This profile includes complaints for Current Home Solar's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 16 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A representative came to my home. I said I wasn’t interested. A technician came to my home. I said I wasn’t interested. I’ve received multiple calls and have explained every time I was not interested. Another representative came to my home and I told him I was not interested and would no longer answer the door. The representatives and employees calling are persistent and pushy. And still, I received two calls today within the hour about the same thing.
Business Response
Date: 03/02/2023
Hello S***** ******
My name is D**** ***** and Iam the VP of Marketing here at Current Home. Thank you for your feedback.
I first want to apologize for your experience this is not like our marketing team. Looks like there was a duplicate in our system and that was the cause for the calls after you mentioned "Not Interested" and for that I take responsibility. I have personally placed you on our Do Not Call list as well as our Do Not Knock list.
Second, I take this very seriously. I have spoke with all our reps that were n contact with you and did not take enough action to ensure we did not contact you any further. Disciplinary action was taken and this will not be happening again moving forward with you or anyone else for that matter.
Lastly, I see we offered a $50 amazon gift card upon initially speaking with you for a kept appointment (free consultation). Even though it looks like we were not able to present I would like to still honor that for your troubles. I would just need
your email in which to send it to.
Once again thank you for your feedback and I apologize for your experience.
If you have any further questions or if something happens in the future please contact me
D**** *****
d**************************
9***********
Initial Complaint
Date:11/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In July I signed a contact with current homes to install solar panel in my house. Due to lack of communication and not returning calls, since September I’m asking to cancel the contract. They keep offering bonuses to stay with them but I don’t trust the company to install anything in my property or to respond in case of something wrong. I’m sending you some of the emails and a detail of conversations. The last conversations are in another email. They offered me another bonus but I said no because I don’t want to do business with them. I asked them to confirm in writing the cancellation of the contract and I haven’t heard from them.Business Response
Date: 12/23/2022
We were able to resolve the issue with ******.Customer Answer
Date: 12/27/2022
I am rejecting this response because:
I still don’t know from where I’m getting my energy. The company supposed to manage the power, Sunrun, says they don’t have anything for me except the original contact. I haven’t been able to download the app that will help me manage the energy or make payments. Also I haven’t received the Bonus of $3,076 they offered me once the had the permission from Duke Energy which the got last week. They say the check is in the mail so when I receive it and be able to cash it then the issues are resolved. At least the sales person I know is trying to help me, thank youInitial Complaint
Date:08/24/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction is ongoing since 2020. No payment has been made yet, because workmanship is of inferior quality and not what was requested. The request was for the best multiply roof and any fixing to the base as necessary. The roof is warped, installed wrong, and the shingles are single ply. The company has made a few “repairs” that turned out to be worse. And has offered to make a few more, but they refuse to address the warping or to provide the actual shingles that were requested. The “new” wood they installed is cracked and parts of the roof do not have the required underlaying.Business Response
Date: 10/06/2022
Current Home takes this matter with the *********** very seriously, and we have been diligently working, and continue doing so, to find a solution for the customer. As a result of what appears to have been miscommunication by both sides, the *********** ended up with a roof which is the correct color, but it consists of a single-shingle type roof, as provided for in the signed agreement, not the 3-ply roof that they apparently originally wanted.
There was a third-party roofing company, ******** *******, involved, and we believe that is where a good amount of the miscommunication occurred. There were communications between the *********** and ******** ******* about the inclusion of certain repair items that were not contemplated by or included in the Current Home agreement. We are still working to get to the root of this issue.
We did agree with the *********** that we would have an independent, 3rd party roofing company come out to inspect the roof and give their assessment. Once concluded, we had a call where we went over the specifics of what was found and the suggested repairs. When those repairs did not include the removal and replacement of the entire roof with a roof consisting of 3-shingles, the *********** initiated this BBB complaint.
We have subsequently followed up with the ***********, and, as of today, I have been informed that the *********** contacted a few roofing companies and, in 2-3 weeks, they have appointments with these companies to come out and bid the job so that we have an idea of how much it is going to cost, through a 3rd party, for the *********** to end up satisfied with the roof on their home.
For this reason, and assuming the *********** are in agreement, I think it prudent to temporarily suspend or halt this BBB complaint proceeding until such time as we have these estimates and can determine a path forward.
Please advise and best regards
******* **** ****Business Response
Date: 03/03/2023
Hey ******* I had confirmation that ******** had signed the settlement agreement in December on the 10th and this was resolved.Customer Answer
Date: 03/03/2023
Better Business Bureau:
Complaint ID ********, has resolved and the resolution is satisfactory to me.
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